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TWC SW OH: Do you get TA 8-blinks every month?

Discussion in 'TiVo Series3 HDTV DVRs' started by dlfl, Apr 18, 2010.

  1. May 10, 2010 #61 of 138
    SASouth

    SASouth Member

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    Jun 5, 2004
    No change in Sub Expires in 48 hours after hard rebooting the TA and the Tivo. It's still set at 0513.123200.
     
  2. May 10, 2010 #62 of 138
    dlramsey

    dlramsey New Member

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    Feb 19, 2006
    Interesting, for what it's worth, mine hasn't updated in the past two days either. I've been checking daily to see if I can figure out if there's something that would be an easy flag to indicate it's time to reboot.

    Do your GBAM counters increment if you refresh after 15-30 seconds?
    What's your CA time field? is it current or is it a past date/time?

    For comparison, my GBAM counters currently are incrementing, but before my forced reboot they were not; also the CA time field before my reboot was stuck on 0428.something but after the reboot is now more/less the current time.
     
  3. May 10, 2010 #63 of 138
    SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    The GBAM counters and the CA Time field are incrementing on mine. The CA Time field is current.
     
  4. May 10, 2010 #64 of 138
    dlramsey

    dlramsey New Member

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    Feb 19, 2006
    Hmmm... I haven't seen my sub expires time increase in the last two days either so maybe you haven't missed anything, it might not actually be a daily process.

    I'll continue to watch mine daily and post something when (if?) I see my sub expires date increment.
     
  5. May 10, 2010 #65 of 138
    filmont

    filmont New Member

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    Jun 29, 2008
    Lots of good info posted here!

    I get the 8-blink issue maybeevery two months, but it hasn't been that bad of an issue. If I can't get it to "resync" by various forms of rebooting on my own, I call TWC. I've only had one tech that was able to answer any question I through at him, that was great. Usually I have to explain the SDV technology and how it benefits the cable industry plus the CC tech to every CSR I speak with, which is infuriating. But, luckily, I don't have to speak with tech support all that often.

    My setup:
    1 Series 3
    1 TiVo HD
    Both have TA's
    There is a 4 way splitter before them and I think a 2 way somewhere else (apartment living sucks, can't know what's running in the walls) I know the building is wired with RG59 unfortunately.
     
  6. May 11, 2010 #66 of 138
    realityboy

    realityboy Well-Known Member

    2,826
    45
    Jun 12, 2003
    Columbus, OH
    I'm still getting this problem roughly once a month or so. I never checked the dates before this thread so when this thread was started I checked and my subs were set to expire on 5/20 & 5/29 which sounded about right. I know that one went out a week before the other one last month. I didn't reboot or change anything, and today, I saw that the expirations were 5/20 (no change) and 6/5 (previously 5/29 and it hasn't been rebooted since 4/20). I suppose it could be a signal issue, but the one that updated has a splitter before it while the other one does not. Tuner -4, FDC -10, & RDC 43 on the one that updated. Tuner -2, FDC -8 & RDC 35 on the one that did not update. Also, I've never had trouble receiving hits sent to the boxes when calls are made to have them reset. It seems that if it was a signal issue making it fail 28/28 tries that these would occasionally fail as well.

    I tried rebooting the non-updated one today, and I'll keep an eye on it to see if it updates. If it doesn't, I might try switching it out with the TA in the other room to see if the signal strength is making a difference or if the problem follows the box.
     
  7. May 11, 2010 #67 of 138
    filmont

    filmont New Member

    21
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    Jun 29, 2008
    So of course after I post that I rarely have issues with my TA's, what do I find when I get home? 2 blinking TA's blinking in unison!!
     
  8. May 11, 2010 #68 of 138
    haleysj

    haleysj New Member

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    Jan 9, 2003
    My expire date on the TA PowerKey screens is 06/01 8:48 AM, and hasn't changed for the past week. Rebooted a few days ago, no change.

    I was looking through the CableCard diagnostics, and it shows a SubExpireTime of 6/1 12:48 GMT - which translates into the same time as the TA expire time.

    Could this all be a cable card problem instead of a Tuning Adapter problem?

    Next time it goes to 8 blinks, I'll check the cablecard's subexpiretime before and after I call TWC for the hits.

    Steve
     
  9. May 12, 2010 #69 of 138
    realityboy

    realityboy Well-Known Member

    2,826
    45
    Jun 12, 2003
    Columbus, OH
    Both of my Cablecards in my Series 3 say 6/5 and the TA is set to expire 5/20. My Tivo HD with a TA set to expire 6/5 has the Cablecard set to expire 5/29.

    I don't see a correlation there, but I'll keep checking them. I've never had to call and have my Cablecards reset in the 4 years or so that I've had them (nor do I think they send any hits to my Cablecards when I call about the TA). They have been reset/swapped out for other issues but never did they just need reauthorized like the TA needs.
     
  10. May 12, 2010 #70 of 138
    dlfl

    dlfl Cranky old novice

    6,995
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    Near...
    LOL ! Sorry about that. Just for the information of other readers, I know you are in the Dayton Ohio area based on your post in another thread. Keep us posted on how you get your blinks fixed.
     
  11. May 13, 2010 #71 of 138
    realityboy

    realityboy Well-Known Member

    2,826
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    Jun 12, 2003
    Columbus, OH
    All 3 of my Cablecards and 1 of my TA have updated to 6/11 as of this am. 1 TA (the one that I rebooted) still says 5/20 so it doesn't seem that rebooting helps in my situation.

    Edit: I think it would be an odd signal strength problem considering that the CableCards updated and the TA did not. The cable runs through the TA to the Tivo/CableCards.
     
  12. May 13, 2010 #72 of 138
    dlfl

    dlfl Cranky old novice

    6,995
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    Near...
    What are you reading to get CableCARD update times?
     
  13. May 13, 2010 #73 of 138
    realityboy

    realityboy Well-Known Member

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    Jun 12, 2003
    Columbus, OH
    In the Cablecard Menu there is SubExpireTime. On the SA CableCard CA Screen, choose More CA Details.

    I don't know if its useful data or not, but I thought I would look at it since haleysj mentioned it above.
     
  14. May 13, 2010 #74 of 138
    dlfl

    dlfl Cranky old novice

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    hmmm... that must be for m-cards. I have s-cards and there is no CA Screen. There is a CP screen but no choice for more details, and nothing in any of the CC screens for SubExpireTime. (??)
     
  15. May 13, 2010 #75 of 138
    realityboy

    realityboy Well-Known Member

    2,826
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    Jun 12, 2003
    Columbus, OH
    I have all m-cards even though 2 of them are in a S3. I remember when I had s-cards that there were fewer menu screens. With the m-cards, "SA CableCard CA Screen" is the one at the top of the list, and it shows Conditional Access Details. I have the CP Info screen as well. With M-cards the list is:

    SA CableCard CA Screen
    SA CableCARD/Host ID Screen
    SA CableCARD IP Service
    SA CableCARD DAVIC Info
    SA CableCARD CP Info
    SA CableCARD Diag Screen
    SA CableCARD ASD Info
    SA CableCARD DSG Info
     
  16. May 13, 2010 #76 of 138
    dlfl

    dlfl Cranky old novice

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    Yeah, good ole TWC -- they insisted they only had s-cards last July, and again in August. I strongly suspected, and quickly confirmed, that was a crock! I decided not to fix what aint broke just to save $2.54/mo.
     
  17. May 13, 2010 #77 of 138
    realityboy

    realityboy Well-Known Member

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    Jun 12, 2003
    Columbus, OH
    I just bought a refurb Tivo HD about 3 months ago, and they brought out an M-card then as well.
     
  18. May 13, 2010 #78 of 138
    filmont

    filmont New Member

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    Jun 29, 2008
    Every time I ask about M cards, they say that they are getting 2way cards soon. That's great and all, but completely useless for us!

    Anyway, to get things fixed here's what I tried and what worked:
    To go from the 8 blinks to a constant blink, I unplugged everything and gave it a few minutes. On one I left the USB cable unplugged and on the other I left it plugged in. Then I powered up the TA and then the Tivo.
    Then today, I called TWC and explained what I did and they sent out the hits. They then started asking me to reboot things but since everything was up and running, I didn't do it. That was all that was needed.

    I did ask about the "subscription expiration" and the tech allegedly asked tier 3 about it. He was told that there isn't an expiration on the units and that there should be no reason for one to exist. So, to me, this sounds like either no one knows anything or they don't want to tell the end user what's going on.
     
  19. May 13, 2010 #79 of 138
    Vesper

    Vesper New Member

    143
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    Dec 19, 2001
    Milwaukee,...
    Having this same issue with both of my TA's in Southeastern Wisconsin. My 2 TAs seem to die every 30 days, but they are roughly a half month out of phase with each other. This means I'm calling TW almost every 2 weeks. I always ask to get transferred to Tier 3 support, and it only takes a few minutes of them sending hits and rebooting the TA to fix it. This last time, we had to go through the process twice - the TA ended up in a really weird state where it had a solid light, but it wouldn't successfully send SDV request signals. It just sat on the "press select to watch this channel" message.

    My Tier 3 reps claim that this is a Cisco firmware issue that they are waiting on a fix for.
     
  20. May 14, 2010 #80 of 138
    SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    As I expected, when I got home yesterday I had the 8 blink problem on both of my TAs. The hypothesis that a manual reboot of both the Tivo and the TA appears to be, at least for me, invalid. :(

    Fortunately, I was able to get it fixed for another month in record time with TWC. It took about 10 minutes this time with a regular CS rep. She really didn't know much about TAs but she was very willing to listen to what I had to say and then to try my suggestions.

    I've learned a couple of things that seems to make the process of getting the 8 blink problem fixed a little easier. Hopefully, these will be of value to you all. The most important part is probably which CS rep you get when you call. Unfortunately we can't control that.

    One of the things I've learned is that it really helps to know that the right hit that they need to send is called a refresh hit on their screen. (I got that bit of info from the last CS rep I worked with.) I was told that they have about four or five different types of hits that they can send. The refresh hit is the only one that seems to work consistently.

    If you have more than one TA, cable card, or STB another thing that helps the rep is to be able to give them the MAC address of the TA. They usually can find the TA much quicker if they have it.

    One last thing. I've also since discovered if the right hit gets sent, I don't have to physically reboot the Tivo or the TA. After the TA gets the hit and completes its initialization all you need to do is press the power button on the front of the unit and you're back in business.

    At least those are my experiences... Your mileage may vary, as they say. :)
     

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