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TWC SW OH: Do you get TA 8-blinks every month?

Discussion in 'TiVo Series3 HDTV DVRs' started by dlfl, Apr 18, 2010.

  1. May 5, 2010 #41 of 138
    dlfl

    dlfl Cranky old novice

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    Oh that! :D Well he had no theory on that, and neither do I. It appeared they just decided to return -- but not as a result of anything anyone had done. :confused: My theory was that when they were sending a scheduled overnight refresh to my TA, they also sent a signal that unauthorized those two channels. (?).

    He did point out these channels (MNBCHD and CNBCHD) are not on any premium tier, i.e., EVERY digital cable subsriber is authorized to get them. Thus he couldn't see how any signal they sent out could have told my system I wasn't authorized for them. Seems to make sense, I guess.

    The more you try to understand this stuff the more it feels like the Twilight Zone. :) My take on the big picture is this is what you get when you try to force a complex, hard-to-diagnose, technical system on a company for the benefit of only 0.25% of its customers.
     
  2. May 6, 2010 #42 of 138
    dlfl

    dlfl Cranky old novice

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    As I suspected, rebooting your TA does NOT extend its expiration date. It's been 3 hrs since I rebooted mine and the date remains unchanged.
     
  3. May 7, 2010 #43 of 138
    dlramsey

    dlramsey New Member

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    I hate to disagree, but there might be something to the whole reboot thing.

    And not just restarting either (I tried that too, it did nothing) but pulling the plug on the TA, pulling the plug on the Tivo, resting for 30 secs or so, plugging in the TA, and plugging back in the Tivo.

    I've noticed that the CA Time field now increments about every 60 seconds. Where previously it was stuck on 0428.somethingsomething, now it represents the current time.

    And the Time GBAMs and App GBAMs increment about once every 15 seconds and have for the past 30 minutes or so. Before I rebooted, these numbers hadn't changed in days.

    Though, in fairness, the sub expires date hasn't changed from 0520.0640 but that looks like an early morning thing based on the timestamp.
     
  4. May 7, 2010 #44 of 138
    dlfl

    dlfl Cranky old novice

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    I think sub expires is the one that counts, however. Let us know if it updates or not.
     
  5. May 7, 2010 #45 of 138
    Stone1555

    Stone1555 ./1337

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    The sub expires time is what determines your authorization date. if you do not get re-authed before that you will either get the 8 blinks or solid light but disabled.
     
  6. May 7, 2010 #46 of 138
    dlfl

    dlfl Cranky old novice

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    Yes, as reported by SASouth in Post #18 of this thread, but thanks for the additional confirmation.

    Since you seem to be pretty up on this stuff and have just joined the thread, what do you think of my TWC contact saying the lack of frequent refreshes of sub expired must indicate a signal quality problem or a bad TA? My RDC and FDC signal strengths are both quite nominal (43 and -4 dBmV) and have always been so. I see no other signs of TA malfunction unless you want to say the occasional failure to tune an SDV channel on the first try is "unusual". (TiVo doesn't think it's unusual -- they cover the manual tuning retry work-around in their support web pages.)

    I suspect the problem is simply TWC failing to send the required hit.
     
  7. May 7, 2010 #47 of 138
    Stone1555

    Stone1555 ./1337

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  8. May 7, 2010 #48 of 138
    dlfl

    dlfl Cranky old novice

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    :confused: Your post crossed my edit, so I'm not sure what you meant isn't true(?)
     
  9. May 7, 2010 #49 of 138
    Stone1555

    Stone1555 ./1337

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    The information you were given is anything but flaky, signal issues would only be a problem if your adapter wasn't working at all. Since it goes from working to non-working usually after 20-30 days as depicted by the sub expires that indicates the auth is not registering with your piece of equipment. All digital equipment is on the same system (auth that is) and all need a refresh of authorization before 30 days.
     
  10. May 7, 2010 #50 of 138
    dlfl

    dlfl Cranky old novice

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    Yeah, he pointed out that STB's are auth'ed by the same signals as TA's (and they aren't having problems with STB's) so that's apparently why he suspects something in my TA or signal quality. Does that sound right?
     
  11. May 7, 2010 #51 of 138
    Stone1555

    Stone1555 ./1337

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  12. May 8, 2010 #52 of 138
    dlramsey

    dlramsey New Member

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    My sub expires time is now 28 days in the future after forcing a hard reboot of my tuning adapter. (0604.133600) I'm not sure what time it updated last night, sometime between midnight and 7 am.
     
  13. May 8, 2010 #53 of 138
    SASouth

    SASouth Member

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    I just did a hard reboot of my TA and Tivo and my sub expires remains as it was. No change.
     
  14. May 8, 2010 #54 of 138
    dlramsey

    dlramsey New Member

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    It didn't happen right away. I rebooted at about 6pm yesterday evening. The first thing I noticed was that Time and App GBAMs were incrementing upwards about once every 15 seconds. Then I noticed that the CA time field matched the current time and incremented about every 60 seconds, but before the hard reboot it hadn't updated since 0428.somethingsomething.

    And then this morning, my TA must have processed whatever signal gets sent because my sub expires date went from 0520 to 0604.
     
  15. May 8, 2010 #55 of 138
    SASouth

    SASouth Member

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    I'll keep my eye on it and report back. Hopefully, mine will do the same.

    If my TA/Tivos can duplicate your results it will be a somewhat acceptable workaround if it lets me avoid that monthly call to TWC!
     
  16. May 8, 2010 #56 of 138
    dlfl

    dlfl Cranky old novice

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    As reported in my post #42 I tried a (hard) reboot of my TA on the morning of 5/6. I periodically checked my Sub Expires date through late yesterday (5/7) and it had not changed. However this morning it had pushed out one day to 6/4/10. If this change is related to my reboot, it sure is a "loose" relationship, having occured at least 36 hrs after the reboot. (?) It seems more consistent with an overnight "hit" by TWC actually succeeding.

    BTW, I checked the TA boot time just to verify it hadn't rebooted itself since my manual reboot. Although I have it on a UPS, there have been electrical storms.
     
  17. May 8, 2010 #57 of 138
    SASouth

    SASouth Member

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    Did you reboot the TA and the Tivo at the same time?
     
  18. May 8, 2010 #58 of 138
    dlramsey

    dlramsey New Member

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    I'm just guessing here, but it sounds like your expiration date was already current when you did your reboot, so there really wasn't anything to update since your sub expires date was already 28 days out.

    Another thing I noticed after forcing a hard reboot--I had a whole page or two on the diagnostic screens that looked like debugger/error code. Those messages are gone completely. I'm thinking maybe there's some error in just the program on the TA handling the expiration date causing execution to halt which is resolved on reboot--because my channel map stayed current and I was able to decode SDV channels just fine throughout.
     
  19. May 8, 2010 #59 of 138
    dlfl

    dlfl Cranky old novice

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    I'm not sure, but don't think so. When I get 8-blinks and have to call TWC, I always end up rebooting both boxes, in order for the TiVo to reacquire channels but this was different.
     
  20. May 8, 2010 #60 of 138
    dlfl

    dlfl Cranky old novice

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    Could be. Another week should tell the story. I'll wait five days or so and reboot again, assuming it doesn't update on its own.
     

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