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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. Feb 8, 2008 #141 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Several new HD channels showed up on my tivo on Maui:

    1113 - CNN HD
    1323 - HGTV HD
    1327 - HIST HD
    1449 - LMN HD
    1547 - A&E HD
    1583 - MTV HD

    Most of them still have no programming info from tivo. I submitted a lineup request. Also still waiting for them to straighten out the name change back to KGMBDT from OCKGMB, which caused a loss of guide information. Not sure what the problem is with that one. It's taking forever.

    -David
     
  2. Feb 8, 2008 #142 of 436
    sfhub

    sfhub Active Member

    1,269
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    Jan 6, 2007
    When our system enabled content control (CCI=non-zero) we found out what you stated is untrue.

    Many folks in my area thought they had properly paired cards when in fact they didn't. After content control was enabled, what folks found is they were still enable to receive encrypted channels despite having cards that were not paired properly. What they were not able to receive were encrypted shows/channels with CCI=non-zero.

    So a CableCARD that is not paired with the HostID *does* receive data and decrypts it as long as content protection is not enabled.

    There are actually 2 significant activation points with your CableCARD.
    1) activation/authorization - this allows your card to decrypt channels that the cable company has put on the wire
    2) pairing - for CCI=non-zero content, CableCARD specs require the CableCARD to *re*encrypt the content it has already decrypted in step #1, using host-specific keys, prior to passing the stream to the host device. If content protection is not requested (CCI=0x00) then this step is not needed and even if pairing is broken you will still see the content (assuming #1 if fine)

    The CableCARD downloading a channel map is a slightly separate process. It is probably spelled out somewhere whether this can take place with an unactivated card, but I haven't looked closely enough at the specs to see what could or would happen. Experimentation could get the answer quickly as well. Some markets (not necessarily Hawaii) allow self installs so someone could test out the theory pretty easily.
     
  3. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
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    May 3, 2005
    Wow! when did those channels come back? Bummer, i turned my cablecards in a few weeks ago trading for a piece of s#!t TWC DVR.
    Waiting for the USB Dongle...
     
  4. s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    Same channels are here in Kona, except 1583. All I see is the channel name, no TiVo program data, and since the OTW vermin wont sell me the HD package the screen is grey.

    Still dreaming of a USB tuning resolver ....
     
  5. HiKent

    HiKent New Member

    80
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    Nov 2, 2006
    Chapel Hill, NC
    So did it work? What channels can you get?
     
  6. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
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    May 3, 2005
    sorry it took so long to reply, was out of town.
    I installed the SA PowerKEY cablecard I bought on Ebay and did the guided setup and it didn't really work. at best it would tune to a channel for about 3 seconds if at all and then go to grey screen. Never got any of the HD network channels to work at all. Mybe its an issue with the cablecard...
    tried both slots and rebooting, no difference.
    just took the card out and redid guided setup again.
    I'm back to a SD Tivo series 3 :-(
     
  7. Mar 1, 2008 #147 of 436
    clark_kent

    clark_kent Member

    118
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    May 6, 2007
    Well, that is a big bummer!

    I don't know if anyone has any suggestions as to how to tell if your card is actually working or has some type of malfunction... if you don't mind sharing some info regarding your cablecard:

    1. Is it a Multi-Stream or Single Stream?
    2. What specific model number is it?
    3. What's the date on the card?
    4. What's the hardware (HW) version?
    5. What's the firmware version?
    6. Did you try doing any soft or hard resets after the guided setup?
     
  8. Mar 1, 2008 #148 of 436
    HawaiiTivoLover

    HawaiiTivoLover New Member

    44
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    May 3, 2005
    1. it's a single stream card
    2. pkm600
    3. no date i can see
    4. how do i tell?
    5. how do i tell?
    6. tried both resets.

    hope it helps.
     
  9. Mar 1, 2008 #149 of 436
    JTYoung1

    JTYoung1 Member

    143
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    Aug 13, 2006
    Jacksonville...
    I've never had to pair a cable card with my TiVos for Comcast. I've gone to the local cable office picked up cards, and installed them and they worked just fine. I've never had to give them any information on what I was installing them in. Also when I had to replace my S3 due to a lightning strike I was able to move the cards from the old S3 to the new S3 and had them work fine.

    The cable company enables the cable card to descramble the channels you are supposed to receive, they do not have to pair it.
    If you have a cable card that has not been activated/enabled you will still get basic channels plus any digital channels they broadcast in the clear (the Local HD stations). The cable card will pull the channel map whether it has been activated by the cable company or not, (I've done it on mine when Comcast didn't activate a card correctly) you will just not be able to view those channels and will get a message telling you so.
     
  10. Mar 2, 2008 #150 of 436
    clark_kent

    clark_kent Member

    118
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    May 6, 2007
    One of my friends just got a new OTW STB with cablecard... we're going to take the card out to play... we'll let you know what we find and how the card likes being inside something else...
     
  11. Mar 2, 2008 #151 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    More new HD channels showed up in a tivo update (with a twist).

    They finally straightened out the programming info/channel names for the previously added HDs, but last week they added several new channels that I'm not getting on my S3 (recall that as far as I know, we don't yet have SDV on Maui.)

    1329 APLHD (Animal Planet)
    1331 TLCHD
    1333 DSCHD
    1337 SCIHD

    I'm not getting any programming on those channels on the S3, but the guide data is there.

    Also they added:

    84 KHETDT
    86 KITVDT

    And I'm also not getting anything on those channels.

    I need to go check the OTW HD-DVR in the living room to see if there's anything there on these channels.

    Update: The 4 HD channels are all listed in the guide on the OTW HD DVR and the programming is there, but there's no guide data. 84 and 86 don't come in on the HD-DVR either and aren't listed in the guide. Hmmmm ... I wonder if the SDV rollout is starting on Maui. Is there some way to tell other than the loss of all non-broadcast and non-premium HDs (which hasn't happened yet)?

    Fortunately SPs seem to record from the lowest numbered channel, so it didn't interfere with any recordings. I did uncheck 84 and 86 from "channels I receive".

    -David
     
  12. Mar 2, 2008 #152 of 436
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Have fun playing with the bill for tampering with the box. Error codes are generated within the box that will tell the cable co that it has been tampered with.
     
  13. Mar 3, 2008 #153 of 436
    clark_kent

    clark_kent Member

    118
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    May 6, 2007
    I don't know where SDV is and is not deployed, but I can tell you that 84 and 86 are NOT in SDV (at least in my area, last night) since I could readily receive both channels on clearQAM with a QAM tuner USB'd to my computer...

    My guess as why 84/86 don't come in: Oceanic is blocking those channels in the (Oceanic) STB... and in case of CableCARD users, Oceanic can easily send a channels map list to the CableCARD that excludes those channels...

    My thoughts on the good old "NOT AVAILABLE FOR CABLECARD" issue: perhaps the real reason that many of those channels are NOT available is NOT because all those channels are SDV but simply because Oceanic is sending out a channels map that specifically excludes those channels from the map/list and therefore the CableCARD is not "authorized" to decode those channels...

    Don't forget, Oceanic hates CableCARD's and really does NOT want to support CableCARD customers... after all, with CableCARD, there is no $$$ in On$$$Demand and there is no $$$ in Pay$$$Per$$$View!!! AND, for Oceanic, it's all about the $$$ and the customer!!!

    Everything else Oceanic tells CableCARD customers is smoke and mirrors...
     
  14. Mar 3, 2008 #154 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    A CableCard story:

    It has been a busy week here at TiVo Vigilante Towers. On Monday evening my TiVo HD died, a call to TiVo on Tuesday - it is still under warranty (lite), $50 and TiVo send me a replacement. By Thursday morning the box was at my door, which is about as fast as you can get anything to South Kona. So it was a pain that this happened but great customer service from TiVo. TiVo tell me my CableCard will have to be associated with its new host and to call my cable company.

    Plugged the new TiVo in, moved the CableCard from my old HD. Up pops the grey screen saying call 643 2337 to activate service, the screen contains the ID numbers of the card and the host. I call…..

    Half an hour later I get a call back, and explain. The voice says: “There is a note in your record: ‘All CableCard issues to be directed to corporate, call 1-866-774-9098’”. I call…

    Voicemail says it belongs to Andrew Long, I leave a message explaining. A couple of hours go by, no response – so I Google ”Andrew Long time warner”. Perhaps he is: http://www.linkedin.com/pub/5/499/615 - “Assistant Chief Counsel, Regulatory at Time Warner Cable”. TWC has promoted its lawyers to customer service. New York City Area, his work day is over. Wait till Friday a.m., I call…..

    A silver tongued city slicker lawyer answers, I ask his position at TWC he responds “a lawyer” – I assume he is indeed Assistant Chief Counsel. He figures out this is a technical issue and will get somebody to call me. We have a short polite conversation, he knows of my FCC filings, I ask about Tuning Resolvers. I heard him say that Tuning Adapters will be available in Q2, TWC has still to decide on price. This is the first time I have heard TWC acknowledge that it will make these available, although TiVo has said so. I told him in my opinion TWC had handled this situation poorly.

    Friday noon, OTW calls, I explain, give them the Host and Card numbers and continue guided setup. My TiVo now shows digital channels, but not Showtime or Encore to which I subscribe (I get the ‘activate service’ grey screen). I call…

    OTW works hard “completed upgrade at head end, and some additional work with cable card” still Showtime and Encore don’t work. OTW at my house for almost 3 hours on Saturday, tried a new CableCard, tried an OTW box, can’t find the problem. OTW seems to be trying hard, but without a result it is not clear.

    It is Monday, my TiVo is still without Showtime and Encore. Anybody got any suggestions?
     
  15. Mar 3, 2008 #155 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Wow .. incredible. Maybe you should call Mr. Long back since he seems to be your personal OTW contact.

    -David
     
  16. Mar 3, 2008 #156 of 436
    clark_kent

    clark_kent Member

    118
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    May 6, 2007
    Just curious if you could share some info on your cablecard:

    1. Is it a Multi-Stream or Single Stream?
    2. What specific model number is it?
    3. What's the date on the card?
    4. What's the hardware (HW) version?
    5. What's the firmware version?

    It would have been interesting to compare the channel list before and after OTW did the "activating/paring/authorizing" phone call thing that the cablecard screen told you that you "must" do...
     
  17. Mar 3, 2008 #157 of 436
    HiKent

    HiKent New Member

    80
    0
    Nov 2, 2006
    Chapel Hill, NC
    S1--

    Have you ever questioned why we can't get the music & radio channels? If have assumed they block them as other TWC locations report no problem. It would seem that we should at least get NOAA radio -- public safety and such.

    We have *no* radio reception in our valley. I'd love to have my radio/music back.
     
  18. Mar 4, 2008 #158 of 436
    s1_junkie

    s1_junkie New Member

    40
    0
    Sep 27, 2007
    OTW replaced my card on Sat, current card is:

    Multistream
    S.A. PKM800
    4/24/07
    HW 1.2
    "F"

    Yes, I wish I had checked out the status more before I called. Hiho.

    Today a TiVo support person showed me a site that explains what some of those CableCard screens should look like. It is excellent:

    http://tivosupport2.instancy.com/LaunchContent.aspx?CID=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824

    Turns out my card is in Mmode, and not paired - and I can now point to why I know. Time to talk to local OTW folks again...
     
  19. Mar 4, 2008 #159 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    I have to say the OTW managers dont listen to me, they just develop strategies to deal with me. That said the "Not avaliable with CableCard" tag on the OTW website is also attached to the radio stations. So if we ever get that addressed, the radio stations should be included. I rememeber your post from last year, if I get the chance (and I dont blow it) I'll try.
     
  20. Mar 4, 2008 #160 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007

    I wish. My guess is he is a lot smarter than me, I'll end up inserting my foot in my mouth, the less contact the better.

    And, yes I think these events are incredible too.
     

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