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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. Oct 31, 2007 #81 of 436
    ddubois

    ddubois New Member

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    Oct 7, 2003
    Adding HD TNT and HD TBS to the list of killed channels is a real kick in the nads.
     
  2. Oct 31, 2007 #82 of 436
    jesseramos

    jesseramos New Member

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    May 28, 2005
    Mililani, HI
    I have enough Tivo Rewards points to get a TivoHD. Some of those points expire in a couple of days. I was hoping for better news regarding SDV before then so I could get rid of the TW 8300.

    Guess I'll get the 80GB iPod instead, even though it's an older generation one.
     
  3. Oct 31, 2007 #83 of 436
    MickeS

    MickeS New Member

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    Dec 26, 2002
    AZ
    Wait, you're giving up a free TiVoHD for this? That makes no sense. They'll have a solution for it sometime in the not too distant future, can't believe you'd give up a free TiVo....
     
  4. Oct 31, 2007 #84 of 436
    samo

    samo New Member

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    Oct 7, 1999
    Littleton,...
    His iPod does not have neither monthly fees or commitment and is indeed free.
    If he gets "free" TiVo HD, he will have a doorstop (until "not too distant future" that could take years) that he will have to pay for monthly.
     
  5. Nov 1, 2007 #85 of 436
    jesseramos

    jesseramos New Member

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    May 28, 2005
    Mililani, HI
    The point of getting the TivoHD was to replace the 8300 I currently have. At this time, it's not capable of doing that. There's no estimated time frame on when that will happen. Will there even be a new Tivo by that time?
     
  6. Nov 4, 2007 #86 of 436
    HiKent

    HiKent New Member

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    Nov 2, 2006
    Chapel Hill, NC
    How can you tell if TWC is really using SDV, or just blocking the channel information from CableCards? It seems odd that *all* HD programming would be a candidate for SDV. TNT? TBS? ESPN?

    My trust level with Oceanic TWC is very low. Apparently ESPN2HD & GOLFHD have been transmitted normally since the spring, but no encryption keys, so blocked to cablecards. I see now that the red "recording" light is dim when tuned w/o keys, but blank when SDV (or bad channel info to cablecard). I wouldn't put it past TWC to just block the channel information to cablecards & call it SDV.

    So is there anyone with an HD cable box & a TiVo? If so, how can you tell from SA box diagnostics if it's a SDV or not.
     
  7. Nov 4, 2007 #87 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    I have the OTW HD-DVR in the living room and the S3 in my bedroom, but I'm on Maui and we don't have SDV here yet, thank you. (but Nick says that it's "coming soon".)

    I can tell you that I've never had any problems getting ESPN2-HD on the S3. The Golf HD channel was dicey at the beginning, but it comes in now. Can't say I ever watch it though.

    -David
     
  8. Nov 4, 2007 #88 of 436
    HiDefGator

    HiDefGator New Member

    1,851
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    Oct 12, 2004
    Until more people actually start using HD cable boxes all HD channels are pretty good candidates for SDV. They certainly aren't in the majority yet.
     
  9. Nov 9, 2007 #89 of 436
    s1_junkie

    s1_junkie New Member

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    Sep 27, 2007
    By now you may have seen the new channel lineup listing with the "not available with cablecard" field. http://www.oceanic.com/OceanicWebApps/Television/DigitalServices/DCL_Kona.html

    Here in Kona by my count (excluding on demand, ppv, and audio) 135 of 248 channels will be unavailable. Numbers on the other islands are similar.

    To me this looks like bypassing the FCC's CableCard mandate. However he FCC's plug and play documentation doesnt discuss SDV:

    http://www.fcc.gov/cgb/consumerfacts/plugandplaytv.html

    If any of you feel the urge to ask the FCC to clarify the plug and play rules for SDV, you can enter comment here :

    http://fjallfoss.fcc.gov/prod/ecfs/upload_v2.cgi

    'Proceedings number' is 97-80 , and 'Document Type' is Comment.
     
  10. Nov 11, 2007 #90 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    Ok, but to get a real count, deduct all the "on demand" and PPV channels because we already didn't get them and/or couldn't use them with cable cards anyway.

    Then take a close look at what the differences are. The main differences are in the HD package. The rest is noise as far as I'm concerned.

    And, yes, that's significant.

    They have a similar listing for Kahului Maui, but as far as I know, they haven't implemented SDV on Maui yet. I still get Discovery HD Theater, HD-NET, etc.

    -David
     
  11. Nov 12, 2007 #91 of 436
    HiKent

    HiKent New Member

    80
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    Nov 2, 2006
    Chapel Hill, NC
    Here in Honolulu, they got rid of all HDs except 4 locals (NBC, FOX, ABC, PBS), HBO, Showtime, ESPN, TNT, & HDT. All the other ones went away.
     
  12. Nov 12, 2007 #92 of 436
    lobrien

    lobrien New Member

    4
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    Oct 1, 2007
    Argh!!! Got my cablecards on Monday, had 3 days of Tivo bliss, and then Thursday lost huge swaths of programming, including all non-broadcast HD channels and several non-HD channels too (TBS, TNT, to name two). :mad:
     
  13. Nov 12, 2007 #93 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    You should not have lost TNT and TBS on 551 and 553. Are you saying you did? That has nothing to do with SDV.

    -David
     
  14. Nov 12, 2007 #94 of 436
    lobrien

    lobrien New Member

    4
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    Oct 1, 2007
    Yeah, I lost a number of non-HD channels but a series of reboots got them back. I imagine this was a glitch caused by the change to SDV on the non-broadcast HD channels, which seem to really-truly gone away.
     
  15. Nov 15, 2007 #95 of 436
    mauigirl

    mauigirl New Member

    4
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    May 13, 2006
    I am in the midst of fighting with Time Warner Cable on Maui. I bought the S3 when Tivo-2-go and file transfer were finally enabled. Also, I figured since the July 1, 2007 deadline had passed and the FCC was finally enforcing the cablecard legislation, there wouldn't be a problem. Was I wrong.

    When I called to order the installation, the CSR insisted that I would need a cable box to view HD on my Tivo. I told her that the FCC required that they provide cablecards. She replied that they "don't have to provide cablecards that work." I told her to send out two cablecards that worked with the installer.

    Of course they sent out the crippled singlestream cablecards. The installer told me that he was told they would not be installing any more cablecards so he was surprised by the order. I helped him install them. The CSR had canceled all of my existing service so we had to straighten that out. I kept one of the HD boxes but when it failed to power up later that night I took it in for a new HD box. I complained to the CSRs in the Maui office that what they were doing was illegal. I said that they need to be running boxes with cablecards, according to the FCC.

    When I got home I finally figured out what they are doing. Inside the new HD box is a multistream cablecard. They are attempting to kill the cablecard mandate by offering the crippled one to subscribers while running their cable boxes with the multistream HD-capable card. This has got to be a violation of FCC legislation. They either need to run their cable boxes with the crippled cablecards or provide us with the multistream cards that they use for their boxes. They say they don't have to support tivo but they are federally mandated to support cablecard. A cablecard without HD is useless. That is what they are counting on.

    Please join me in filing a complaint with both the FCC and the DCCA.

    http://www.hawaii.gov/dcca/areas/catv/complaint/

    http://fjallfoss.fcc.gov/cib/fcc475.cfm

    Anyone want to contact KHON2's Actionline?

    KHON2 NEWS Gina Mangieri covers problems consumers face -- and helps find solutions. Read more about recent Action Line stories through links on this page, or send us tips to track down by calling 591-0222

    Terrie
    (Who is mad as ....)
     
  16. Nov 15, 2007 #96 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    There's really no effective difference between having two singlestream cards vs a single multistream card in the THD. They both do the same thing. So I'm really not sure what your rant is all about. They do have to offer cablecards and they do, but the SDV thing (which isn't on Maui yet) will stop us from getting several HD channels until the industry provides the USB dongle to do the 2-way thing needed to get the SDV channels. This already affects our fellow S3 and THD owners on Ohahu and the Big Island, but it isn't here on Maui yet.

    I've found that the people in the Maui office are pretty clueless when it comes to dealing with anything but their own equipment. I've gotten pretty upset trying to deal with them also. Eventually I got somebody in the main office to deal with my issues. It took a while though. Be persistent, and don't deal with the Maui office in person. Use their email form or call the main number. Ask them to escalate any issues you are having in setting up your service. SDV isn't implemented on Maui yet, so you should be able to get the HD package authorized for your CCs. If not, you should still be able to get the HD locals and HBO and SHO HD with your cablecards.

    -David
     
  17. Nov 15, 2007 #97 of 436
    mauigirl

    mauigirl New Member

    4
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    May 13, 2006
    David,

    I made an assumption that the multistream cards handled the the SDV channels because, after all, the multistream cards handle the 2-way thing. My mistake. But you don't understand why I'm upset because I'm told my $600 HD DVR will not get HD without a cable box? You really don't understand? SDV may not be on Maui yet but I cannot get those channels. So they won't sell me the package, is that it? They also decided that the HBO on two cablecards and one box should cost over $45/month.

    Most of my problems were with the Oahu office. They were the ones who screwed up my order. They are the ones wanting to charge me for three separate HBO subscriptions instead of the duplication of service. They were the ones that told me to go ahead and file a complaint with the FCC. As far as I'm concerned, the people in the Kahului office were OK. The installer was OK. It was the Oahu CSR who said that they "don't have to provide cards that work."

    I've worked for Time Warner Cable on Maui. You get a better result when you talk to someone face-to-face. I plan to do that... soon. But I'm still going to send complaints to the FCC and the DCCA. It was their intent to do away with the cablecard and by making the SDV channels all HD, they have succeeded.

    Terrie
     
  18. Nov 15, 2007 #98 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    You can get HD channels on Maui. (with or without SDV). The HD locals (KHON-HD, KITV-HD, and KHNL-HD) and HBO-HD and SHO-HD are not going to SDV. You can get the rest of the HD lineup with a cablecard on Maui until Maui turns on SDV. (They may not be willing to sell it, but with your duplicate service, you'll probably get it on the cablecards anyway since you have the HD package on your HD cable box.)

    Multistream does not mean 2-way. It just means that it's a single card that can decode more than one stream at a time.

    I guess your experience with the local office and the people on the phone has been the opposite of mine. After the last time I was in there, I was ready to switch to sat. It took somebody in another office that went beyond the call of duty to solve my problem. If you have anything but a mundane problem and go into the office in Kahului, a long line of people will form behind you waiting to switch a box, return a box or pay a bill. They aren't really equipped to handle anything but mundane things there. At least that's my opinion. And I don't really think it's the fault of anybody in that office .. that's what they're trained to do there.

    And I really didn't know what you were complaining about in your first post. All I knew is that you were a bit confused and having a problem. All I did was try to help.

    Edited to add: In the main office they have a special desk for HD and cablecard issues. Those are the people that I tend to get some results from.

    -David
     
  19. Nov 15, 2007 #99 of 436
    Interpol

    Interpol New Member

    56
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    Nov 12, 2007
    That's what it sounds like. Your Tivo's inability to receive HD has nothing to do with the cablecards.

    This is just an issue of two technologies that currently don't work together. A fix will probably come out sometime in the future, you just need to be patient and wait for it. It has nothing to do with TW's "intent to do away with the cablecard".
     
  20. HiDefGator

    HiDefGator New Member

    1,851
    0
    Oct 12, 2004
    The S3 will also have to be upgraded to support the dongle. If they handed you a dongle today it wouldn't help. It may only require a software upgrade.
     

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