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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. Oct 2, 2007 #61 of 436
    pashasurf7873

    pashasurf7873 New Member

    69
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    Sep 22, 2006
    Hawaii
    not sure why TWC has extended the SDV implementation from sept 24th. TWC rep told me the new D-Day is going to be oct 9th.
     
  2. Oct 3, 2007 #62 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    No HD channels will be available, TWC will not sell the HDTV package to new CableCard customers (despite what is says on TWC web site, call and try to buy). Post #12 in this thread has a list for existing customers, but that list is subject to change.

    http://www.hawaii.gov/dcca/areas/catv/complaint/

    This initiates a process, sadly do not expect 'Super Regulator' to come flying out of a phone booth as soon as your fax arrives. It is of course still important.

    And talk to a manager (or three) at TWC.
     
  3. Oct 12, 2007 #63 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    An update for you all :

    1) State regulator called "will talk to TWC".

    2) Tivo called, "is working on the issue".

    3) TWC emailed, no change in position except for a bizzare offer that sadly TWC probably thinks is a good deal! Body of e-mail follows:

    ----------------------------------email start--------------------------------------------
    Aloha, I have spoken with The Director of Customer Service, the Big Island will continue to comply with our divisional directives. We would like to offer you some alternatives that we will keep in place until two way devices such as TV and TiVo are available for public purchase.

    Offer –
    Box (s) at cable card rate $ 2.40
    FREE- IPG w/music choice
    Free DVR for 1 TV

    The box will give you the ability to order:
    Pay Per View
    On Demand Movies
    Interactive Guide

    The solutions offered will give you more ability. It was recommended, if applicable, for consumers to take advantage of TiVo's 30-day Return plan . Later when TiVo comes out with a two way solution, you will be able to get all the benefits and two way abilities.

    Please keep in mind that HDTV Broadcast channels can still be view with your one way cable card. Also if your HDTV has a built in tuner you can view the HD Broadcast channels. Our HD Entertainment Pak can not be viewed with out the cable box.

    IF you would like to take advantage of our offer, please let me know and I will assist in helping to get everything set up for you. Again we thank you for your continued support.

    Mahalo,
    --------------------------------------email end--------------------------------------------

    On further examination of the TWC web site I see that the local TV stations (as HDTV) are not included in the HD Entertainment Pak (or for that matter any other package including standard).

    Needless to say the offer is not appealing to me.

    Please express your opinions to the state regulator.
     
  4. Oct 13, 2007 #64 of 436
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    All things considered that's not a bad gesture from TWC - they could have just said screw you and offered you nothing. Nevertheless I agree it's a big step down in functionality - I think you also need to lobby Tivo/Cable hard to get that dongle solution out sooner than later...
     
  5. Oct 13, 2007 #65 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    I just noticed this thread today. Apparently the rollout excludes Maui for now. I haven't received anything yet, and I just checked the last two bills online, and there was nothing there. I take it most of you are on Oahu, and one of you that can't get them to sell you the CC is on the Big Island? BTW, I think you should try them without the HD Ent. Pack. You might be surprised.

    I'm going to email Nick and ask him if/when they plan on rolling it out on Maui.

    As I'm sure you know, you can get some sat service on the islands, from either DirecTV or Dish, but their offerings aren't that good.

    I never tried tuning into the music channels (I even uncheck all of them in the channel list), but I tried tonight .. I get nothing on my S3. The OTW HD DVR in the living room gets them all just fine.

    For the long term, I was reading an article that Haw. Tel. has an application in to offer tv service. I guess it will be FIOS? I'm sure we won't see it for a couple of years, and then probably on Oahu first.

    -David
     
  6. Oct 13, 2007 #66 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Got a quick reply from Nick S.

    Well, no dates or timeframe for Maui. Only the vague "soon".

    I wonder if the S3 and THD are even capable of supporting 2-way m-cards with a software update? Is that possible?

    Bummer.

    -David
     
  7. Oct 14, 2007 #67 of 436
    CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    All m-cards are two way. The S3 and THD aren't, and don't have the hardware to do it, due to unreasonably licensing requirements (the only way TiVo could provide two-way was to run the cable company user interface). But there is a USB attachment that the cable companies agreed to that will let SDV (but not PayPerView or OnDemand) work, but when it will be available hasn't been announced. See the SDV FAQ thread.
     
  8. Oct 15, 2007 #68 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Yeah, I read the FAQ after I posted that question. Thanks. I should have read it first.

    -David
     
  9. Oct 21, 2007 #69 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    Three and a half weeks after ordering, my cable cards arrived. TWC plugged them into my TiVoHD and nothing happened. (Presumably because the TWC guy had had no CableCard training, and plugged both cards in at the same time).

    A few hours later he returned with an MCard! Plugged it in and it just worked. Although it took another 2.5 hours to find somebody at the 'head end' who had sufficient security authorization ("level 5") to turn it on.

    Not much to tell you about SDV as it is not yet implemented on the Big Island. I am told that HD KHON, HD KITV, HD KHNL, HD KHET, HD Discovery, and HD TNT, at least, are not included in the HD Entertainment Pak and are/will be available to CableCard users.

    This in an e-mail from TWC on Thursday:

    A) "One-way cable cards and one-way TVs will not have the ability to receive Pay Per View, On Demand, two way channels, Sports Pak, Chinese channel, Spanish Pak and HD Entertainment Pak. Two way channels are shown in the grid and subject to change.. ".

    B) "Moving channels over to a two-way digital platform is needed to efficiently deliver more programming. We will not be able to wait, as there is a need to add more programming".

    C) "Video & audio channel transmitted on Oceanic TWC using a bidirectional electronic protocol is considered by Oceanic TWC as two-way programming, such as SD" ([clarification by s1_junkie]: two way-programming does not have to be interactive programming)


    I'm now curious about the schedule for the USB plugin "Tuning Resolver"
    ( see page 32 of http://fjallfoss.fcc.gov/prod/ecfs/retrieve.cgi?native_or_pdf=pdf&id_document=6519612942)
     
  10. Oct 22, 2007 #70 of 436
    is2scooby

    is2scooby New Member

    12
    0
    Dec 26, 2002
    Honolulu, HI
    I can't stand the fact that I have so many blank grey screens greeting me when I flip through the channels.

    I've given in and called up Oceanic to get them to come out and put in a OTW HD-DVR.

    I think it's going to take a while to get used to life without a Tivo.
     
  11. Oct 22, 2007 #71 of 436
    HiDefGator

    HiDefGator New Member

    1,851
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    Oct 12, 2004
    You've made it past denial, that was the first step.
     
  12. Oct 22, 2007 #72 of 436
    m_jonis

    m_jonis Member

    625
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    Jan 3, 2002
    Albany, NY

    As much as I hate to say it, anyone who think there will be a USB dongle or anything else any time in the near future is sadly mistaken.

    The cable companies dragged their feet on cable card, you think they're magically going to release something that will let a third party utilize their SDV?

    Ha!

    If you read carefully they do not state anywhere that such a device is even ready, just that one "can be made". I'm sure that a cold-fusion device "can be made" too. Notice the lack of a timeframe.

    I highly doubt anything will be shipping in 2-3 years.
     
  13. Oct 25, 2007 #73 of 436
    is2scooby

    is2scooby New Member

    12
    0
    Dec 26, 2002
    Honolulu, HI
    Pulled out the Tivo and installed a Oceanic Explorer 8300HD yesterday.

    YUCK.

    Image quality is fine, but the interface is TERRIBLE. *sigh*
     
  14. Oct 25, 2007 #74 of 436
    jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    I'm standing by my prediction of before the end of March 2008 as the date. I think that the new cooperation-mode between TiVo and Comcast is going to help this.
     
  15. Oct 25, 2007 #75 of 436
    MickeS

    MickeS New Member

    25,884
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    Dec 26, 2002
    AZ
    Why that date?
     
  16. Oct 30, 2007 #76 of 436
    HiKent

    HiKent New Member

    80
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    Nov 2, 2006
    Chapel Hill, NC
    October 29 Update.

    We got another letter from TWC saying the new D-Day (all HD going to SDV) is now next Tuesday (November 6). Is this also a bluff? What did TiVo legal figure out.

    Only HD left is broadcast, HBO & Showtime.
     
  17. Oct 30, 2007 #77 of 436
    fofy21

    fofy21 New Member

    1
    0
    Dec 30, 2004
    I know this is off topic, but....

    What software does the OTW Explorer 8300HD run (SARA or Passport)?


    On topic: Why couldn't TIVO had come up with the agreement with TWC rather than Comcast?!?! I miss my TIVO.
     
  18. Oct 30, 2007 #78 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    HiKent - nothing from TiVo legal for a few weeks, last I heard from TiVo they were working on it which would take some time.

    My TiVoHD gets the same HD channels as yours (local TV + Showtime + HBO if I wanted it).

    Talked to the HI state regulator today, trying to light a fire.

    Have been having an e-mail dialog with a TWC person on Oahu, like pulling hens' teeth. This is my current understanding and opinion:

    Historically cable card support was split by the FCC into 'one-way' (regular TV) and 'two-way' (Interactive, eg PPV). Support for the former is required now, and the later not yet.

    So the question to answer is "is SDV two-way?". TWC say yes, so Cablecard support not required by TWC. I say no because only TWC's internal electronic protocols are two-way, from the users point of view it is one-way.

    The issue seems to be: what does 'two-way' mean? Does it mean Interactive (i.e. involving the TV viewer and cable co.) or Interoperable (ie involving set top box and cable co.).

    My contention is that two-way means Interactive, but not Interoperable (so SDV is not two-way and must be supported) because :

    1) According to this FCC document http://fjallfoss.fcc.gov/prod/ecfs/retrieve.cgi?native_or_pdf=pdf&id_document=6519612942 (page 32 "II. SWITCHED DIGITAL VIDEO MODIFICATIONS") : "In order to address this issue, the cable industry has worked with CE companies such as TiVo to arrive at a solution that can provide two-way SDV channels to one-way digital cable products through an external device attachment to the UDCP."
    Pretty clear to me that SDV is a special case of one-way, and must be supported.

    2) If SDV were two-way, then some imaginary and evil cable company could make all channels SDV and so totally bypass the CableCard requirement. There is a CableCard requirement, so SDV can not be two-way.

    Separately and in my opinion, since SDV is introduced to meet TWC's need for increased efficiency, and the resulting loss of channels removes service from CableCard users. In order to make CableCard users whole, TWC should offer Tuning Resolvers free of charge at it's offices and reference this offer on it's web site. After all on the web site TWC does offer 100% CableCard satisfaction, not 75% satisfaction (or what ever the percentage of non-SDV channels happens to be). As I say, in my opinion; but it seem a reasonable request.
     
  19. Oct 31, 2007 #79 of 436
    jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    Why I pick the end of first quarter of 2008:

    1. Tivo says:
    2. The FCC says:

    3. TiVo and Comcast are cooperating much more on shared concerns.

    4. SDV is becoming widely deployed

    5. The technology is not rocket science

    6. That's when I come back from Florida every year.
     
  20. Oct 31, 2007 #80 of 436
    MickeS

    MickeS New Member

    25,884
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    Dec 26, 2002
    AZ
    #6 sold me. :)

    I hope you're right. Maybe then I'd go back to getting the HD package from TWC.
     

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