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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. Jun 7, 2009 #401 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    I was out of the country for 2 weeks, and yeah, I noticed it almost immediately. :)

    Thanks for the link.
     
  2. Jun 7, 2009 #402 of 436
    rickyli99

    rickyli99 New Member

    1
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    Feb 27, 2009
    Has anyone else have had problems with the tuning adapter today? When I woke up my TA was just blinking and now I can't tune in some HD channels. I power cycled the darn thing twice, and my TivoHD once just to be sure, still no go.

    Mahalos in advance.
    Ricky
     
  3. Jun 7, 2009 #403 of 436
    Sy-

    Sy- New Member

    156
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    Sep 29, 2005
    Ewa Beach,...
    Sorry, All good over here!
     
  4. Jun 8, 2009 #404 of 436
    jesseramos

    jesseramos New Member

    16
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    May 28, 2005
    Mililani, HI
    I'm still having problems tonight. Did you get yours working?
     
  5. Jun 8, 2009 #405 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    When I've had some problems with the TA, the only way to clear them up was to completely power down the tivo, which basically means unplugging it, then you have to remove the power cable from the TA (turning it off via the TA power button isn't enough), wait a minute, reconnect the power cable to the TA, wait a little bit for the TA to re-acquire the signal and programming, then power up the tivo.

    -David
     
  6. Jun 8, 2009 #406 of 436
    jesseramos

    jesseramos New Member

    16
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    May 28, 2005
    Mililani, HI
    Thanks, David. I tried that a couple of times to no avail. I was still missing a bunch of HD channels.

    I went back and saw Todd B's post in this thread about the same issue. He mentioned calling in and doing an automated re-activation so I did that and it seemed to do the trick.
     
  7. Jun 9, 2009 #407 of 436
    Rwood

    Rwood New Member

    69
    0
    Apr 18, 2003
    Newport...
    The button on the front of the TA isn't really a power button. I found out the hard way that it is a disable switch. If you look at the OPStatus in the Tuner Adapter Diagnostic page, it goes between Disabled and Ready based on the "Power Switch".
     
  8. heng101

    heng101 New Member

    3
    0
    Jun 12, 2009
    I had gotten on the list several months ago, finally they came last week and installed tuning adapters and cable cards for 2 Tivo HD's. They tested the signal and installed an amplifier, replaced several splitters. Right away the picture even on non-HD channels is much better. Overall, they did a really good job, however one Tivo showed the card as a S-card, I pointed this out but they said no, it would not communicate with the tuning adapter if it was not an M-card so my Tivo must be displaying it wrong. I told them a half a dozen times but they would not listen. After they left, I tried resetting the tivo, etc. but no change, finally pulled both cards (after powering off) and of course one is labeled Multi-stream and the other is not. So they get to come back next week and install the correct M-card. Other than that, all is well, everything seems to work just as it should.
     
  9. redhotlava

    redhotlava New Member

    16
    0
    Mar 29, 2002
    Hilo, Hawaii
    yeah... I can't wait to see what the tech does to get mine up and running.
    but when that will be is anyone's guess. I'll be going down to the TWC office yet again today to see when (or if) the tuning adapters will be here. last time I checked I was sixth in line out of nine. wish me luck. ~ mick, hilo, hawaii
     
  10. heng101

    heng101 New Member

    3
    0
    Jun 12, 2009
    Installer came today and swapped the S-card for an M-card, re-authorized and so far all is good. They seem to have some installers who are knowledgeable about Tivo, others who appear to be more in training. Considering how small the Tivo user group is compared to what the size of the DVR group is, they did well. Very happy to have only the Tivo for standard and high-def. TV now.
     
  11. redhotlava

    redhotlava New Member

    16
    0
    Mar 29, 2002
    Hilo, Hawaii
    Called TWC again today to see the status of the tuning adapter. Was told they have none... and that the ones they are waiting for are still in development. This was TWC Oahu now, not TWC Hilo. So I guess you must have gotten one of the last. I made my first request on 5/8, so I'm now about five and a half weeks out. Have to wonder how long we're gonna have to wait now... doesn't exactly seem imminent. I'm bummed.
     
  12. heng101

    heng101 New Member

    3
    0
    Jun 12, 2009
    Ran into a glitch and found a solution that I thought I'd share in case others run into this:
    After TWC replaced the S card with the M card, the Tivo HD was still working off only 1 tuner, so I could not watch one channel while another was being recorded. It occurred to me that the Tivo probably needed to go through Guided Settup again to recognize the M card for both tuners, so I proceeded with that but it got stuck at the 'Preparing' for 'Getting Program Info'-I waited several hours but no progress. After some research, I restarted the Tivo (unplug and plug back in) which started guided settup again, and when it came to input the Zip code put in 00000, which loaded a skeleton list of channels and the Tivo finished the Guided Settup. After this I repeated Guided Settup and put in the Zip for our area, it then finished Guided Settup correctly with all channels for our area and both tuners now work.
     
  13. redhotlava

    redhotlava New Member

    16
    0
    Mar 29, 2002
    Hilo, Hawaii
    That's great information... thanks. I have a hunch I might need it someday.
    At least I hope I do... assuming I see the S/M cards and TA eventually. Pray for me, ok? Mahalo. ~ Mick
     
  14. bueller555

    bueller555 Member

    37
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    Jun 30, 2005
    Anyone have a guess on this one? I've lost a few SDV HD channels HGTV, Lifetime, and about 8 others. I've tried power cycling the tuning adapter and the Tivo HD with no change. I have a single M-card installed. What do you think that could cause some, but not all SDV channels to fail? Oceanic support only had a handful of steps to try and nothing else useful. I was hoping that they would re-pair the M-card to see if that help, but this rep didn't know about doing that.
     
  15. GiantsFan24

    GiantsFan24 New Member

    47
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    Jan 3, 2008
    Makakilo,...
    Some guesses based on what others have written. You've probably tried these ideas, but just in case...

    1. When you power cycled the TA, did you pull the plug? The button on the front is not a power button.
    2. Did OTW send a reauthorization to your card? I'm hoping this is one of the steps they try as a matter of course, but you never know.
    3. Do you get all the SDV non-HD channels? If yes, then the problem may be that the OTW system does not think you have the HD package.
    4. Did you try re-inserting the cablecard? I think this gets the Tivo to refresh its relationship with the card, but I've haven't had to do it yet so I don't really know.
    5. Are your neighbors getting these channels? Maybe the problem is in the hardware that provides SDV to your area (I can't remember the proper term for this). This one's unlikely, but again, you never know...
     
  16. Jul 2, 2009 #417 of 436
    Redhaze737

    Redhaze737 New Member

    14
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    Sep 30, 2006
    Finally got the SDV installed by TW in Honolulu on June 30th. Works great so far.
     
  17. Aug 1, 2009 #418 of 436
    s2krazy

    s2krazy New Member

    84
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    Oct 30, 2003
    I've been losing channels randomly recently. Most susceptible are Smithsonian HD and Verses HD. I do the unplug/re-plug dance but it does screw up recorded programs a lot.
     
  18. bueller555

    bueller555 Member

    37
    0
    Jun 30, 2005
    I lost SDV channels for the second time. Pulling the power and rebooting the tuning adapter has never helped. I called the Oceanic customer service line and noticed that there is an option for automatic reauthorization of your box. I tried that option and it took about an hour, but my lost channels were restored.
     
  19. Sep 2, 2009 #420 of 436
    bueller555

    bueller555 Member

    37
    0
    Jun 30, 2005
    You folks see this in the mail? http://www.oceanic.com/products/television/hdtv/notice I hope that this means that I can reduce my costs since most of my favorite channels will be moving to their standard tv package. I'm guessing that I'll still need a tuning adapter for the HD stuff.
     

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