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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. s2krazy

    s2krazy New Member

    84
    0
    Oct 30, 2003
    ... waiting for them to call me to tell me I'm up soon.....
     
  2. Todd B.

    Todd B. New Member

    46
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    Feb 6, 2002
    Honolulu, HI
    Oh. Standard Cable is included with my building, so I only have to pay for extras on top of that. I pay $11 for the Digital Variety Pak (formerly called Digital Cable Service) and $6.95 for HD Ent Pak, and then the Cable Card. I get Internet for free through work.
     
  3. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...
    Hey Bill,
    After reading your post, I checked those analog channels you mentioned and the audio/video seem to be fine on my end of the island (Ewa Beach). I also called Oceanic and asked about receiving the Starz HD channel, they told me it's now available. I probably have you to thank you for that..:)
    Hope they get your analog channels working properly soon. Keep me posted.

    Thanks Again,
    Tony
     
  4. kbaybob

    kbaybob New Member

    7
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    Oct 13, 2006
    I received this from Oceanic Time Warner on 11/13/2008. The people you talk to on the phone rarely get the pricing system correct in my experience, so I rely on email correspondence. this reflects about $10 reduction in cost for returning my Oceanic DVR and using a TiVo HD with multistream cable card and tuning adapter (which is free). I still await the tuning adapter which they thought would be delivered to me in January...

    Aloha!

    The Digital Cable Pak is a package that includes the Standard Cable Service, Digital Cable Service, and equipment rental for one TV. That package would already cover the CableCard rental fee, so there would not be a separate charge for the CableCard with that package. So with that package the charges would be as follows:

    > Digital Cable Pak: $52.95 -- 1st TV with CableCard, Tuning Adapter & Digital Cable HBO & Showtime? See highlighted items below
    >
    > Duplicate Services: $8.00 -- 2nd TV with Digital cable box, Digital Cable, HBO & Showtime
    >
    > HD Entertainment Pak (2 TVs): $10.45
    >
    > HBO: $14.95
    >
    > Showtime: $7.00
    >
    > Earthlink High Speed: $41.95
    >
    > FCC User Fee: $0.06
    >
    > Cable Franchise Fee: $4.11
    >
    > General Excise Tax: $6.57
    >
    > -----------------------------------
    >
    > Total: $146.04
     
  5. kbaybob

    kbaybob New Member

    7
    0
    Oct 13, 2006
    I sent the following to cabletv@dcca.hawaii.gov today, copying my state senator and representative and the governor:

    Dear DCCA,

    I'm sure by now you have received many complaints and comments about Oceanic Time Warner's service, and that you are aware that the FCC has fined them and their parent company Time Warner for prematurely implementing SDV without proper notice or adjustment. This comment is perhaps somewhat different. Many, if not most of Oceanic's non premium HD and SD channels are available on QAM frequencies, which newer TVs and DVRs can tune to. The problem with Oceanic is that these frequencies (or channel assignments, if you will) change frequently. While the cable companies insist that the reason for this is that they need the flexibility to move things around, I suspect that the real reason is that they want to make it as difficult as possible for consumers to receive the channels without subscribing to the cableco's extra cost services. Oceanic Time Warner has told me on several occasions that their interpretation of the Must Carry rule is that they carry ONE instance of a local broadcaster; not ALL of its transmissions; thus they carry the SD signal in the clear, but make it as inconvenient as possible to receive the HD signal.

    I believe your agency should require the franchise holders to provide ALL the signals of local broadcasters on published and stable QAM channels that remain the same so that program guides and customers can always find them. KGMB has been relatively stable at 113.1 for several months, and KITV has been pretty stable at 114.2, but KHNL seems to move back and forth between 83.1 and 83.3, while KHON also moves around between 85.7 and 85.3. The other channels move even more often. Apparently it is also possible for the cablecos to remap the channels to be the same as the OTA channels the broadcasters use without interference, but I don't have a lot of data on that. In any event, it is time for our government to require the cable companies to provide ALL the broadcasts from ALL the local stations and all of their non premium cable broadcasts on published QAM channels that remain the same over time.

    Oceanic even refuses to divulge the current QAM frequencies when asked by phone or email. The excuse is because they are constantly changing. They should NOT be constantly changing. They suggest using the channel search function of our TVs or DVRs to find the channels, but that is a multiple hour process that requires first using that function to find the QAM channels, then manually tuning through (currently) over 300 channels that show up on such a search, waiting at least 10 seconds on each one to see if there really is a signal, then trying to determine which station one is watching.
     
  6. Todd B.

    Todd B. New Member

    46
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    Feb 6, 2002
    Honolulu, HI
    Ouch. You should call Oceanic and request an ISP change to RoadRunner. With your digital cable package, you should qualify for the $29.10 rate for RoadRunner service.
     
  7. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
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    May 3, 2005
    how long is that promotional rate good for?
     
  8. Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    Indefinitely, from what I understand, so long as you have Standard Cable Service. It's to help them price compete with HawaiianTel DSL.

    Alternatively, if you have light Internet needs (web browsing and e-mail), you can get the "Road Runner 1.5" service for $24.95 per month. That's 1.5 Mbps down and 384 Kbps up. They don't advertise that service anywhere, but just call and ask for "Road Runner 1.5". It's non-promotional and anyone can get it at any time by asking for it.
     
  9. Mar 1, 2009 #329 of 436
    Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    I am unable to tune the following channels today. Anyone else having the same problems? I'm in Nuuanu. It ultimately gives up with the error on the screen "This channel is temporarily unavailable. Press SELECT to try tuning to this channel again. Contact your cable provider for more information." I've rebooted both my Tivo HD and TA.

    1000 OCSCEN
    1337 SCIHD
    1453 HMHD
    1561 MGMHD
     
  10. Mar 2, 2009 #330 of 436
    HawaiiTivoLover

    HawaiiTivoLover New Member

    44
    0
    May 3, 2005
    Originally Posted by Goldwing2001
    Try unpluging the usb cable from TiVo and re-plug only when the TA has a steady green light (not blinking).
     
  11. Mar 2, 2009 #331 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    They added FXHDP (1554) and BRAVOHD (1560)

    Both come in on the OTW HD DVR. Initially neither come on in my S3 + TA. Finally HXHDP started working, but still nothing on BRAVOHD.

    Anybody else getting Bravo HD?

    I guess I will try the automated re-auth.

    -David
     
  12. Mar 2, 2009 #332 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    I seem to have lost SCIFIHD also, dammit.

    Most other sdv hd channels seem to be tunable, but not all of them.

    Now FXHDP won't tune in either. (after the re-auth, I guess).

    I even had somebody out at the house today to troubleshoot reception problems, and he saw the problem with Bravo HD, and didn't do anything about it. He didn't do anything about the reception problems on MAXHD either.

    -David
     
  13. Mar 2, 2009 #333 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Now BravoHD comes in, but the other few don't. I hate this.

    Bravo HD has the movie Vanilla Sky on in 4:3 aspect ratio. hahaha.

    lol, the signal just stopped coming in at 6:30.

    -David
     
  14. Mar 3, 2009 #334 of 436
    Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    Well, now I'm getting something completely different. Before it was just a black screen. Now I'm getting an error message "Channel not available" with a little Tivo icon. I assume that's what Icarus is seeing too? I'm getting it on a bunch of HD channels. 1000, 1108, 1116, 1329, 1337, 1449, 1554, 1557 to name a few.

    This is all incredibly frustrating. Everything was going great for a couple weeks. Now I'm missing recordings, and missing a different contingent of channels each day.

    Edit: Talked to an Oceanic rep on the phone, and he sent a reauthorize signal to my CableCard. After that, all my channels are good again, except for FXHD and BravoHD, which I presume are not broadcasting on Oahu yet.

    Like Icarus, I had done the automated phone reauthorization, but that didn't fix it. When the phone rep sent the re-auth, a message popped up on my TiVo saying it had detected a Tuning Adapter. I chose to "Continue" rather than test it, and then all my channels were fine. I did not get that message when I did the auto re-auth, so I suspect the auto re-auth does not work for CableCards.
     
  15. Mar 3, 2009 #335 of 436
    Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...


    Well, I just got off the phone with Oceanic. I too cannot access the new channels FXHDP (1554) and BRAVOHD (1560). They had me unplug the usb, reboot the Tuning Adapter, reboot TiVo, and remove and reinstall my two cable cards. But, none of that worked. She set up to have a tech come out to the house next week Wed (3/11/09). About 30min later I received a call asking me to perform "Test Tuning Adapter Channels" on TiVo. I received the message "No Channels are Available". She then asked me to perform "Test Cable Card Channels" and that worked just fine except for the two new channels. She told me she would continue to look into it on her end and call me back if she discovers something, otherwise the tech will come by next Wed as scheduled. I'm able to receive every channel except 1554 & 1560, I really don't think the problem is my tuning adapter or cable cards, I think it's on there end.
    I'll keep you posted. If anyone else is having this problem with these two channels, please call Oceanic. If enough people call having this problem they will realize the problem is on there end and not the customers house.

    Aloha,
    Tony

    UPDATE 3/4/09 - I received a callback from Oceanic this morning stating that they have discovered the problem is on their end and not on mine. She stated they needed a software upgrade on their system, but didn't know exactly know how long this would take or when it will be done.
    At least now I won't have to take off work for a tech to come by and end up doing nothing.

    Aloha,
    Tony
     
  16. Mar 6, 2009 #336 of 436
    jesseramos

    jesseramos New Member

    16
    0
    May 28, 2005
    Mililani, HI
    Tech's been here about 6 hours now. We're stuck on "Please wait...Acquiring Channel Information." Tried 2 differnt TAs, 2 different multi-stream cards, 2 single-stream cards. Tried letting the TA come to a steady light before plugging in the USB cable. Have re-booted TivoHD and TA several times.

    I've had the m-card in my TivoHD for several months now, working fine (besides no SDV.) When I remove the TA, TivoHD is okay again (no SDV.) Oceanic DVR still working perfectly.

    Any ideas?
     
  17. Mar 7, 2009 #337 of 436
    Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    That sucks dude. It should only take about 1 minute for it to finish acquiring channel information. Have you look at the DVR and TA diagnostics on the Tivo?
     
  18. Mar 7, 2009 #338 of 436
    jesseramos

    jesseramos New Member

    16
    0
    May 28, 2005
    Mililani, HI
    The techs looked at the CC and TA diagnostics. I'm not sure what to look for myself. I had to leave at 5:00 this evening, so they said someone will come back out next week.
     
  19. Mar 7, 2009 #339 of 436
    Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...

    Jesse - What exactly is not working? Is it just not receiving the SDV (HD) channels? If so, my first question is did you request to subsrcibe/receive the "HD Entertainment Package" and if so did Oceanic activate it yet?

    Keep us posted, I'd love to know end of this story...:)

    Aloha,
    Tony
     
  20. Mar 9, 2009 #340 of 436
    jesseramos

    jesseramos New Member

    16
    0
    May 28, 2005
    Mililani, HI
    Right now, I have the cable feed going through the TA and then to the TivoHD. I have the USB cable unplugged, but the TA is on.

    For these HD channels, I get "Channel Not Available"
    1000 Scenic Hawaii
    1116 CNBC
    1210 VS
    1216 Golf
    1225 ESPN News
    1226 FoxHDSO
    1248 Big10
    1323 HGTV
    1325 Travel
    1329 Animal Planet
    1331 TLC
    1449 Lifetime
    1453 Hallmark
    1554 FX
    1557 Sci Fi
    1560 Bravo
    1561 MGM
    1593 PLD
    1605 Universal



    These HD channels come in fine, most of which are SDV, as far as my understanding.
    1003 Fox
    1005 KFVE
    1006 ABC
    1007 CBS
    1008 NBC
    1010 PBS
    1016 OC16
    1113 CNN
    1222 ESPN
    1224 ESPN2
    1321 Food
    1327 History
    1332 Discovery Theatre
    1333 Discovery
    1347 NG
    1355 HDNet
    1444 Disney
    1547 A&E
    1551 TBS
    1553 TNT
    1555 USA
    1603 HDNet Movies


    Also, I get "Channel Not Available" on the Sports Pak channels which are SDV.



    When I plug the USB cable in, I get stuck on the "Acquiring Channel Information" page with the beach ball. It never gets past this. Eventually it errors out and in a few minutes starts up again.


    When I made the appointment for the TA truck roll, they asked what channels I wanted. I told them I just wanted the HD pak. When the tech was here he and someone in dispatch thought I may need "dupe services" so they added that, but that didn't help.
     

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