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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. s1_junkie

    s1_junkie New Member

    40
    0
    Sep 27, 2007
    Happy, happy, joy, joy. OTW delivered my TA today (I'm in Kona).

    Seemed to work. I signed up for HD Pak and did some testing. Mostly works, but I have 3 channels that are always black, and 3 more that intermittently give the message "Temporarily Unavailable, press Select again". And indeed pressing Select brings the channel in. Resetting TiVoHD did not change the behavior.

    Started dialog with OTW, if anybody has any hints or suggestions please fire away.
     
  2. mattack

    mattack Active Member

    20,750
    4
    Apr 9, 2001
    sunnyvale
    For the OTA stations.. only if they don't go _entirely_ digital.
     
  3. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    CC users, or S3 users with CCs? Do they really break it down to the device level?

    How many on Maui? 1? :)

    -David
     
  4. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    That would suck if tivo tried to record a program from one of those. Which channels? Keep us posted, please. Thanks.

    -David
     
  5. s2krazy

    s2krazy New Member

    84
    0
    Oct 30, 2003
    Sounds like I got bum information..... sigh.... typical! I'm glad some are getting their TAs. Can't wait for them to have one for me!
     
  6. Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    CC subscribers, but wouldn't you imagine 99% of deployed CC's are in Tivos?
     
  7. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    The original question was about S3s. Whatever. It doesn't matter. You answered the question. Thanks.

    -David
     
  8. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
    0
    May 3, 2005
    Aloha! So happy to hear that the TA's are finally being installed, and jealous cause I was late signing up and way down on the list. So here's the question I'm almost afraid to ask:
    Did Oceanic straighten out the CC/HD pack/Duplicate Services Double billing problem? I spent so many frustrating hours with oceanic back in the day trying to figure it out and hope they made a more reasonable pricing.
    Mahalo, and enjoy having HD back on yout Tivo.
     
  9. rover1

    rover1 New Member

    16
    0
    Nov 14, 2001
    Honolulu,...
    We're almost there. As of today the only problems remaining with my TA install is that MGM channel 1561 seems to have audio stutter almost all the time. It did it for the guys who came yesterday to check signal strength and do some minimal rewiring. (They also checked grainy reception on analog channels and the ones like 119 which are just remapped analog channels--per the installer. They checked main connections into the building and then they called and said they had tracked it back to some problem on Paoakalani Ave.....the same spot that got all messed up with the last power outage that knocked out cable for about a day.---area by Jefferson School in Waikiki). Now all analog channels are very clear.....the only thing missing now is Cinemax HD....channel 1622. When the guy calls back this afternoon to see if Encore package is working after he had the head end hit the cable card yesterday afternoon (it is working today) I will ask him to have them reauth Cinemax and see if the HD 1622 will work...if it does and we get the audio stutter fixed on 1561 I will be one happy camper. It's been a bit of a hassle with little things adding up but I must commend both the installers that originally came on Monday and the new pair that came yesterday....they were most helpful. Had some problems with calling in to the offices myself but since everything is so very new to them, I guess I can understand their lack of knowledge regarding the TIVO and the TA. Nobody has really badmouthed the Tivo itself.

    BTW...my Tivo is the HDXL and there is 1 multi-stream cable card.

    Bill--almost :)
     
  10. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
    0
    May 3, 2005
    Just got a return call with an installation date and confirmed that they plan on charging duplicate service charge PER CableCard (2x$8) plus a $3 charge for additional CC card. So it costs at least $11 extra to have a functioning series 3 vs multistream tivoHD/XL.
    Thats not right. Any Ideas how to fight this?
    Here we go again.
     
  11. HawaiiTivoLover

    HawaiiTivoLover New Member

    44
    0
    May 3, 2005
    Since you are a beta tester, any chance you can relay to someone at Oceanic to revise their CC charges.(see my previous post).
    Mahalo
     
  12. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Nothing new there. That's the way it's always been with them.

    BTW, it's more than $11. You have to pay for the HD package for each outlet. They consider the 2nd CC an additional outlet. You will probably pay the duplicate service fee + HD Package for the 2nd and subsequent CCs. If you pay the duplicate service fee, you don't end up paying the $3 CC rental fee.

    The only way out of it is to have a single multi-stream card, which of course doesn't work for those of us that have an S3.

    The reason it doesn't seem fair is that with their own dual-channel HD DVR, you would only pay 1 duplicate service fee + 1 HD package fee for the entire device, which has similar capabilities as the S3.

    I think the difference is about $16 a month, plus taxes and fees.

    -David
     
  13. lrhorer

    lrhorer Active Member

    6,924
    0
    Aug 31, 2003
    San...
    That blows chunks. I suggest you complain to your local franchise authority, pointing out you only have one device, not two, and that the exact same services on the CATV leased unit and on THDs get charged for only one outlet. I would also point out that while you can record on two different channels (just like the TWC DVR), you cannot watch two different channels simultaneously. The second CableCard is probably a wash, but the second outlet fee should not be.
     
  14. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...
    Bill - Oceanic is coming out tomorrow to install my TA. Any words of advice to make the install go smoothly?

    Thanks,
    Tony
     
  15. rover1

    rover1 New Member

    16
    0
    Nov 14, 2001
    Honolulu,...
    Hi Tony.....here's hoping that all goes well with your install....I think that if you're sure that your cable card is authorized for everything you're supposed to be getting (mine actually wasn't and I didn't know it right away) then the physical install is really nothing......just hook up some wires. Do you already have the CC installed? My installer just called to see if the stuttering audio on 1561 was fixed--it isn't, but playing with pause/play one or more times will clear it up at least until I change channels...and also to see if I get Cinemax HD yet--and I don't. I asked if maybe they could authorize for either Starz or TMC (which I don't subscribe to) for a half hour or so to see if the HD channel for it will authorize--if it does then it would seem there is something wrong with the Cinemax HD channel reception on the TIVO. I understand that the TA may not be able to receive -every- TWC SDV channel and it might be that Cinemax HD/Starz HD/TMC HD just won't work no matter what. If that's the case I always have the normal Cinemax anyway and I could live with that--but if it's supposed to work and doesn't, then it would be worth following up on. He did suggest that maybe it is the CC itself (who knows?) so they are bringing a new card tomorrow at 1300 to try out---I just told him to be sure that it is a Multistream card and not 2 Singlestream ones.

    So I wish you good luck and an easy install......I must say that the tech guys in the field have been more than helpful with their followup work. I have no complaints in that department. They really are going the extra mile for me.

    Bill:)
     
  16. Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...

    Bill - I've been using my TiVo Series 3 with cablecards for over a year now without issue. I did in the past subscribe to STARZ until they made the STARZ HD channel an SDV channel, so I canceled STARZ. Now that the TA has come, I asked Oceanic to add STARZ and the HD Entertainment Pak effective tomorrow. I'll let you know if I have any issues with STARZ tomorrow...:)

    Thanks,
    Tony
     
  17. s1_junkie

    s1_junkie New Member

    40
    0
    Sep 27, 2007
    Grrr.

    Perhaps you could point out to the State Regulator that OTW, for the same service charges different prices according to the model of TiVo their customer has. Significantly more money for users of an older TiVo. For the same service that can't be right.

    Strangely the message OTW is sending is 'get a newer TiVo'! Perhaps OTW has a new attitude ;)
     
  18. s1_junkie

    s1_junkie New Member

    40
    0
    Sep 27, 2007
    Truck roll will be Friday, first step in a process, issues are:

    'Temporally Unavailable, press SELECT...': <intermittent problem>
    1226 FOXHD
    1331 TLCHD
    1557 SCIFIHD
    -- my speculation is this is a head end SDV configuration problem (local to Kona if nobody else gets it). The message is similar to the SDV timeout message (since after some timeout SDV has no way to know if you are still watching, and if it needs capacity, it must ask). Might be a local hack to address a poorly sized sub-network. But a timeout of zero means SDV is not transparent when channel surfing which cant be right.

    Black screen with strong signal:
    646 SUNDANCE
    1248 BIG10HD
    -- my speculation is channel enabling problem, some dweeb misconfigured....

    Black screen with weak signal:
    1224 ESPNHD2
    -- probably some local signal strength thing

    Stuttering sound
    1561 MGMHD
    -- tech tells me this is widespread

    Will let you know when I get some resolution, and the magic words that name each issue if I hear them.
     
  19. Todd B.

    Todd B. New Member

    46
    0
    Feb 6, 2002
    Honolulu, HI
    Here's where to complain:

    http://hawaii.gov/dcca/areas/catv/complaint/

    It might be helpful to write a letter to Oceanic management first and see what they say and then include that correspondence in the complaint. It seems to me that the "equality" angle (with Oceanic's own DVR service) is the best way to approach the issue. It might be worthwhile to try to find out how other TWC franchises handle the charges for multiple CC's in a single device and include that information in both your Oceanic letter and the CATV complaint.
     
  20. snakpak

    snakpak New Member

    5
    0
    Oct 9, 2008
    On my bill, for the 2nd CC, I'm paying the $8 duplication fee plus $3.50 for the additional HD Pak, so $11.50 total.
     

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