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Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.
Good to know - glad to hear that we're getting closer to getting the TA.
I tried this site the first time it was posted, and the mail came back 'undeliverable' However, this time it took and I got a confirmation e-mail. I have my fingers crossed we'll get it soon!
Spoke to a rep, she said they are staggering the mailings of the letters. They started sending them (the letters) out on Jan 5th to those on the list. She said its an over the counter pick up.
Too bad we can't do an over-the-counter pickup of cablecards too.
Just curious what the "letters" say. Does anyone know? A store pick-up would be awesome.
I received a letter from Oceanic saying my pre-ordered tuning adapter is available, to call and schedule an install. The letter also said the Tuning Adapter (TA) is free. Friday (1/30/09) a tech will be coming by to do the install. Hopefully all goes well...
I got the same letter today. I had to read it twice to make sure I wasn't dreaming it.
Article by Erika Engle in today's Star Bulletin: Oceanic and parent facing hefty fines
My truck roll is scheduled for Feb. 4 install of TA.
I recommend that you call and schedule yours ASAP. My Oceanic contact indicated to me last week that they had a limited number of TA's on island.
I'm not sure what she's talking about. Nothing I've heard at all corroborates any of that.
Whoever the reporter is needs to learn something about finance. She calls $97,000 a "hefty fine". TWC pulls in that much revenue in less than an hour - about 50 minutes, actually. It's loose change.
I feel so relieved that I can finally blab that I've been beta testing the TA for the past month. I picked it up from my buddy at Oceanic and installed it myself. At first it seemed like the SDV HD channels weren't working, but then I realized that I didn't have the HD Pak on my cable cards. Once I got that enabled, everything just works like its supposed to.
It's a beautiful thing.
I called Oceanic on Saturday evening after getting my letter in the mail and the lady set me up for TA install this afternoon between 1450-1650. The guy(s) called about 1310 and said they could be here by 1330---earlier than expected but more than welcome. There was one Oceanic guy and a new contract guy with him in training. The Oceanic guy said that I was his first install and that actually they were supposed to set up the installs starting next week and the installers would get about 5 days notice before an install....but since they had promised me today, he had gone to Mililani to get the TA and got a quick training session. Final outcome is that they did the install and called back to HQ to get the hit....the 1st person they talked with had no clue so he told her to just forget it and he would go through the team. When he got those folks, the first lady had removed the work order.....so they got that straightened out and we got hit and had a period of 8 blinks....some more phone calls went back and forth and we finally got the steady light on the TA....and the Tivo HDXL screen showed a TA hooked up......but none of the SDV channels would come in....just a grey screen. After some more calls they did another hit and we actually removed power to TA and repowered it up. Back to the solid light.....but no SDV channels at all. They were stumped and finally left about 1530--they are going to have someone come over tomorrow and check out the building (???) and also my wiring....after they left I do notice that all the lower analog channel numbers and channels like Court TV 119 and HLN 111 are now rather fuzzy. In the diagnostics pages for the TA there is a spot that says SDV channel=98 and another spot says Analog=no. He did say that I am probably only the 2nd one on Oahu so that may explain a lot of the problems (learning curves, etc). Any suggestions of anything I might do tonight to get myself up and running or should I just leave it until tomorrow (or whenever). I would hate to think it is something rather simple that could be fixed remotely. Other than that, it's a nice day in Waikiki.
FWIW....all my channels come in fine on the Oceanic DVR........
Reboot from the Tivo menu? http://www.tivocommunity.com/tivo-vb/showthread.php?p=7021626#post7021626
Definitely try rebooting the Tivo. I did that several times when I was trying to debug my missing HD channels. It turned out that the channels were missing for another reason (no HD Pak on the CCs), so I don't know if rebooting actually did anything, but it can't hurt.
What SDV channels did you try? Remember that the on-demand, music choice, and other "special" packages won't work with the TA. And your HD channels won't work unless you have the HD Entertainment Pak enabled on your cable cards.
I don't play much with the analog channels, but for sure you should be able to get 1108 (Fox Business Network HD) and 1325 (Travel Channel HD) with the TA even if you don't have the HD Pak.
Haha, you must the one guy that he said they had testing it in the field. I omitted that from my reports before, because it was a little disconcerting that only one person was real-world testing it.
I thought about calling to try to bump up my install date, but now I think I'll leave it as is. Thanks for working out all the bugs in their procedures, Bill. (and for the report)
Duh.....I called Oceanic this evening and asked if my cablecard was auth for HD PAK....she said no--only the Oceanic DVR and an HD box attached to my PC. I said that might be the whole problem....she went away for some while and came back to tell me that I needed to be aware before she sent the auth for HD PAK to my card that it would only allow me to receive the local network channels 1003-1010 (which I was already getting). I told her yes and to please send the signal. Immediately all my SDV channels came in fine.....I haven't been through them all yet since I am recording something right now but at 2200 I will reboot everything and then go through all the channels to see if anything is missing.
If everything remains on tomorrow morning I will cancel the return visit by the installers.
Thanks to all for the great suggestions. I appreciate it more than you know.
Well, think about how many Sereis III TiVo subscribers there are in the system. How many subs (total) does Oceanic have? It's possible there may be fewer than 100 Series III class TiVos in all their plant.
yes, it's possible. whenever somebody comes to my house they are baffled by my s3 + cc.
Sometimes I think I must be the only person on Maui using CCs. Nobody wants to talk about when there's a problem and there's usually a huge disconnect between the people at the call center and the service people. (oh, it's a cable card setup. they didn't tell us that.)
My TA install is scheduled for Feb 3. I can't believe when I got the callback the person on the other end insisted on me giving her some sort of PIN number, which I had no idea what it was. "Sir, we need the PIN for your protection to change your account". Me: "I'm not changing my account." "Sir, it's for your own protection" ... and so on and so on. I hate dealing with OTW.
I'm still not getting some of the non-sdv channels on my s3. (1005, 85, 87, 88, and a bunch more). I know the TA probably won't fix that problem either. We'll see. I only get K5 on channel 5 now. It's a good thing I don't watch it very often.
Actually, my understanding is that I was number 2 in the state.
rover1 - glad to read that you've got your SDV HD channels working! If you're using two cable cards, you may want to go into the Tivo's tuning adapter menu to test that both cards get all the channels you're supposed to get. Enjoy!
It's actually around 700 on Oahu, if Oceanic's FCC filing is to be believed.