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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. Oct 4, 2008 #221 of 436
    rv65

    rv65 New Member

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    Aug 30, 2008
    Comcast says they will get some in by next week for their SDV deployments in the mainland. Comcast has only a handful of SDV areas. The tuning resolver can be installed without the need of a truckroll. It does require you to run guided setup again but thats no big deal. Guided setup is super easy. Time Warner may get some later though. No word on Oceanic.
     
  2. Oct 4, 2008 #222 of 436
    kiko

    kiko New Member

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    Jun 27, 2005
    I finally got a call back from a non CSR, Oceanic is hoping to have the tuning adapter before the end of the year, but it WILL require a truck roll. I asked why a truck roll would be required and the answer is "that's what we have been told to tell customers."
     
  3. Oct 4, 2008 #223 of 436
    rv65

    rv65 New Member

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    Aug 30, 2008
    Yet Comcast says it can be installed at home. The good news is that the device will be free.
     
  4. Oct 6, 2008 #224 of 436
    spleen93

    spleen93 New Member

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    Jul 9, 2005
    Here's hoping that the tuning adaptor comes out sooner rather than later ... I love my S3 Tivo but getting tired of getting gyped of all of the HD channels that are out there that are on SDV. (sigh) Oceanic sucks ... I'd trade all of the Pizza Hut order-from-my-cable-box type channels for non SDV HD channels.
     
  5. HawaiiTivoLover

    HawaiiTivoLover New Member

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    May 3, 2005
  6. Todd B.

    Todd B. New Member

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    Feb 6, 2002
    Honolulu, HI
    So, I have some good(-ish) news about Oceanic. In summary, the Tuning Adapters are being worked on here in Hawaii, and will be made available.

    I had an old technical contact at Oceanic that I spoke to a long time ago, since Oahu was an early and aggressive SDV adopter. Fortunately, he was still there, and he has been working on the Tuning Adapters. He said they have devices on Oahu for testing purposes. They had some software issues initially that they had to fix, but they've gotten them working. So far it's only been lab testing, but they are continuing to test so they can roll it out as soon as they can. They also need to work on instituting the procedures on the customer service side, i.e. integrating it into the customer service flow, hardware tracking, deployment, etc.

    Obviously, he couldn't give me any dates, but it's good to know there's been tangible progress here, and it sounds like it should be coming reasonably soon. If there hasn't been any word in a month or so, I might try calling him again for a status.

    There is a Tuning Adapter waiting list that you can sign up for. Just call Customer Service at 643-2100 and explain that you're a TiVo CableCard customer and would like to be put on the waiting list for the Tuning Adapters.
     
  7. Nov 1, 2008 #227 of 436
    docnaks

    docnaks New Member

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    Oct 17, 2007
    Called Oceanic 2 weeks ago to set up installation for 2 CC's. Scheduled for 11/4. The sales rep was very nice, even called me to confirm the installation date and time. No hassles, no sales pitch for the crappy SA DVR. I have a customer who is a CSR for Oceanic, and he confirmed that the tuning adapter is a work in progress, but will be available soon. In fact, he told me he's waiting for it to come out so he can buy a TiVo!
     
  8. Nov 3, 2008 #228 of 436
    spleen93

    spleen93 New Member

    7
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    Jul 9, 2005
    Some of the best Tivo related news I've gotten in a while ... thanks guys!
     
  9. Nov 4, 2008 #229 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
  10. Nov 4, 2008 #230 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    I wonder if that's why they haven't turned it on yet in my area? I don't mind. 2 letters and 2 deadlines passed so far.

    I think at one point I didn't think complaining to the FCC would work, but I was certainly wrong about that.

    -David
     
  11. Nov 4, 2008 #231 of 436
    s1_junkie

    s1_junkie New Member

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    Sep 27, 2007
    I tried, the CSR ('Misty') was very nice but told me there was no such list, and that OTW would be sending letters to Tivo CC customers when the TAs were availaible.
     
  12. Nov 5, 2008 #232 of 436
    docnaks

    docnaks New Member

    15
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    Oct 17, 2007
    Just had the CC's installed today. Unfortunately, I had to work, which meant my wife had to be there for the inevitable truck roll. When I got home to test the new set up...all I had was the set up screen! Something about acquiring channel or program information. The S3 couldn't even get a signal from the CCs. Took a closer look...the idiot hooked up the cable to their set-top box, then hooked the cable out to the S3 cable in. I took the TW box out of the loop and voila! HDTV! in all it's SDV glory!
    One more update (I can't remember who asked), I did not get "forced" into purchasing the HD package for each CC. It was only offered.
     
  13. Nov 5, 2008 #233 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    :rolleyes:

    What? Do you have to pay the duplicate programming fee + HD package for each CC like the rest of us? Wait till you actually see your first bill. (You have an S3, so you needed two CCs, right?)

    There's still 2 or 3 HD channels I'm not getting. MAXHD, and a couple of other non-subscription HD channels don't come in on my CCs. Of course, everything comes in on their ridiculous HD-DVR in the living room (which I never use.)

    -David
     
  14. Nov 8, 2008 #234 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    Today I got a letter from OTW which said in part (the rest was fluff):
    "To preorder a Tuning Adapter, please visit http://www.timewarnercable.com/tuningadapter or call 643-2337."

    The link goes to an SDV page which says in part:
    "For information on ordering a FREE Tuning Adapter, enter your ZIP Code", but it doesnt recognise Hawaii zip codes.

    I called, the CSR knew nothing of the letter or pre-ordering TAs; but said he would escalate and OTW will call me........
     
  15. Dec 8, 2008 #235 of 436
    s1_junkie

    s1_junkie New Member

    40
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    Sep 27, 2007
    TWC called today (it only took a month), and left a message.

    Apparently I am going to loose my premium channels (Encore & Showtime)
    today!

    TA will be available "next month".
     
  16. Dec 8, 2008 #236 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    I didn't think they were moving the premium channels to SDV?

    If/when they enable SDV, I expect to lose ESPNHD, TBSDH, NGCHD, HDNET, etc. But not HBOHD and SHOHD and the broadcast HDs. (and then there's the 4 or 5 that I've never gotten on my S3, like MGMHD, MAXHD, DISNHD, TRAVHD, etc.)

    Let us know what the result is please. If you can't get the premium channels, are they still going to charge you for them? (netflix is live.)

    -David
     
  17. Dec 8, 2008 #237 of 436
    Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    Take a look at this page:

    http://www.oceanic.com/OceanicWebApps/Television/Television.html

    -David
     
  18. Dec 8, 2008 #238 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    I just looked at the channel lineup, yeah Starz and Encore are going to SDV, but not Showtime (standard or hi-def) and MaxHD and TMCHD are going SDV according to the lineup for Kahului.

    Let us know if the call was real or not, s1. Which island are you on?

    -David
     
  19. Dec 9, 2008 #239 of 436
    Icarus

    Icarus New Member

    360
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    Jun 15, 2002
    Upcountry...
    s1 .. they called me today too saying that I would lose the SDV channels today. Offered the "free" DVR again, said "no" again.

    I still don't believe them. No change yet. Still no credibility. They really want us to stop using our Tivos I guess.

    -David
     
  20. s2krazy

    s2krazy New Member

    84
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    Oct 30, 2003
    I have another thread on the reasons why (see:http://www.tivocommunity.com/tivo-vb/showthread.php?p=6906669&posted=1#post6906669) but I'm thinking of ordering a refurbished Tivo HD. I'm on Oahu and so I'm guessing hat I'll have to call Oceanic to schedule the installation of cable cards? Are you charged per card? How does this affect your bill?

    Also, what does the Tivo do if (for example) I tell it to record Mythbusters on Discovery HD but this channel is on SDV? Does it automatically choose the regular SD channel?
     

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