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TWC Hawaii moving all HD to SDV

Discussion in 'TiVo Series3 HDTV DVRs' started by HiKent, Aug 27, 2007.

  1. s1_junkie

    s1_junkie New Member

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    Sep 27, 2007
    My understanding is Q2, so 3months. Of course, maybe I dont understand ;)
     
  2. HawaiiTivoLover

    HawaiiTivoLover New Member

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    May 3, 2005
    Aloha,
    was wondering if there has been anyone on this forum that successfully installed after market CC's on their S3?
    Been forced to use my TWC SA HD DVR and besides picture quality Sucks!
    My S3 is mostly collecting dust waiting for the tuning resolver.
     
  3. GiantsFan24

    GiantsFan24 New Member

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    Jan 3, 2008
    Makakilo,...
    Can you describe how your PQ sucks? I've also been forced to use their POS DVR, but I don't have a problem with picture quality. I just hate the interface and the consistency of response. For example, when I'm watching live TV and want to pause, it's a crapshoot as to whether the image will pause or the channel will freeze. I've given up trying to use the rewind button unless I pause first, because it's almost guaranteed to freeze the channel. And this is my second DVR from OTW -- I returned the first one because it wouldn't record scheduled recordings for about 10% of my shows. At least this one records the shows I schedule, so I can live with the other stuff. But I digress... Anyway, I'm curious as to what PQ problems you're having. Maybe you need to return the DVR for another one?
     
  4. HawaiiTivoLover

    HawaiiTivoLover New Member

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    May 3, 2005
    I actually meant that everything BUT the picture quality sucks, you listed a few of my issues with the twc dvr. When my S3 still had HD channels some of the channels especially NBC HD would pixelate pretty bad. But I would trade back in a heartbeat as not a day goes by that my DVR does something to piss me off.
    Aloha
     
  5. is2scooby

    is2scooby New Member

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    Dec 26, 2002
    Honolulu, HI
    *Bump* in the hopes that someone has some good news. I *HATE* my TW DVR, and the fact that my beloved Tivo Series 3 is sitting in my entertainment center just collecting dust.

    I am even considering purchasing a non-HD Tivo because the user interface and overall experience are missed so much.

    But then why the heck did I buy a plasma TV and pay for HD service every month for? Grrr...
     
  6. jill808

    jill808 New Member

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    Oct 14, 2006
    we just moved into a new building downtown and there were some Oceanic reps at the place where we picked up our keys and stuff. i asked him about cable cards and whether they had any multistream cards available. he said they don't have that yet.

    this totally confused me because i've been reading this thread and several users have mentioned having multistream cable cards. so, do they exist or don't they?

    and, if i call and have them installed, do i lose any channels or can i still get analog stations as well as digital?
     
  7. Icarus

    Icarus Member

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    Jun 15, 2002
    Upcountry...
    The average rep doesn't know much about cable cards. Call and talk to somebody. They should transfer you to somebody that knows what they are.

    -David
     
  8. GiantsFan24

    GiantsFan24 New Member

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    Jan 3, 2008
    Makakilo,...
    I agree, you should call OTW and find out if they have multistream cards. The rep you talked to may have thought you were talking about multi-directional cards (I just made that name up -- don't flame me), aka the Tuning Resolver. The tuning resolver has been in the industry news lately, but is not yet available, so maybe that's what he thought you were asking about.

    As for whether you will lose any channels, it depends on what you have now. But the likely answer is yes. Until the tuning resolver is available, Tivos with cablecards cannot receive any switched digital video (SDV) channels. This includes most of the HD channels (except local channels and movie subscription channels like HBO/Showtime), as well as dozens of non-HD channels. OTW's website has a list of channels that cannot be received via cablecard. The list differs by island; Oahu's list is at http://www.oceanic.com/OceanicWebApps/Television/DigitalServices/DCL_Oahu.html
     
  9. Drogo4

    Drogo4 New Member

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    Jun 10, 2003
    Poughkeepsie...
    7 pages of a lot of reading here, I would like to sum it up.

    HD Tivo Users are still missing out on dozens of Channels as of May 27, 2008.
    I did however recieve a letter from Tivo saying they are working on a solution by the end of the year.
     
  10. jesseramos

    jesseramos New Member

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    May 28, 2005
    Mililani, HI
    OTW does have Multi-Stream cards. I have one in my TivoHD here on Oahu.


     
  11. Drogo4

    Drogo4 New Member

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    Jun 10, 2003
    Poughkeepsie...
    I called Time Warners corporate office and complained about them violationg the Telecommunications Act of 1996 by now allowing "equal access" to cable card customers, got 2 years free with their crappy DVR and they promised me they were working on a solution. I asked for that promise in writing.

    Further, I recieved my bill today May 28th and noticed about $50 dollars worth of errors. I spoke with Jason (id 2050) the Manager at Oceanic Time Warner and he was surprised that I got the 2 years free as well as the many mistakes on my bill.

    He did make mention, that Time Warner was working on a solution that will be out by the end of the year. He also said that the OTW legal team will be contacting me tomorrow. I will have them put that in writing as well.

    So I think this is first time confrimation from Time Warner about working on a full solution for Tivo users.

    FYI , did you know its actually cheaper to have Tivo than use their crappy DVR's? You get charged 9.95 for the DVR and another 7.52 for having a box (any box). Jason openly admited that I was getting charged twice for the same device. (smirk i smell class action... any one know a good lawyer?). I only get charged 9.95 monthly for Tivo service since I signed up so early.

    Also if you call Tivo and let them know the situation, they will "freeze" your service for six months and let you keep your contract.

    BTW i don't live in Poughkeepsie NY anymore i live in HNL.

    ~peace
     
  12. Jun 2, 2008 #192 of 436
  13. HiKent

    HiKent New Member

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    Nov 2, 2006
    Chapel Hill, NC
    Hi,

    Last week Oceanic replaced the cablecards in my S3 -- I think I was chasing down a bug in 9.3a. On one of the cablecards (an M-Card), I don't get ESPNHD 1222. I still get DHD, TNT, HBO, as well as broadcast. When I called to complain, they told me I was lucky to get anything HD and referred me to the web site where it says cablecards aren't supported. The other cablecard (an S-Card) receives ESPN.

    What does everyone else get? And who can I complain to if I'm supposed to be able to get ESPN? (The field supervisor told me I was out of luck.)

    BTW: The supervisor had never heard of a "Tuning Adapter".
     
  14. Icarus

    Icarus Member

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    Jun 15, 2002
    Upcountry...
    On Maui, I'm still getting everything. There was a short period (if you look back in this thread) where I wasn't getting some of the new channels, but they did some sort of system upgrade one night, and after that I started getting everything again. I'm not getting the new channel 1000, but that's not a big deal to me.

    I spoke to a supervisor on Maui when I didn't start getting the new channels, and he also had no idea what the tuning resolver was.

    -David
     
  15. Jul 7, 2008 #195 of 436
    s1_junkie

    s1_junkie New Member

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    Sep 27, 2007
    1) FYI, in Kona with a cable card the HD we get is : local broadcast + show + hbo + HDT + TNTHD. No other HD channels are available with CC, OTW will not sell the HD Entertainment Pak to CC users.

    2) Some time in the last few days all the SD Encore channels except the base Encore (667 -> 672) channel went dark. A quick trip to the web site shows these are now 'not with CC'. Grrr.. This morning I tried to call TWC legal in NYC (see my post #154 in this thread) that number 1 866 774 9098 is now the "TWC Cable Card Escalations Desk" - I left a message.....

    But I thought you all might find that a "TWC Cable Card Escalations Desk" - 1 866 774 9098 - belongs on your speed dial.

    3) I notice Cox will be providing Tuning Adapters free of charge but they dont say when, http://www.brooks-bilson.com/blogs/...vide-SDV-Tuning-Adapter-at-No-Additional-Cost . I wonder about OTW....
     
  16. Jul 7, 2008 #196 of 436
    GiantsFan24

    GiantsFan24 New Member

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    Jan 3, 2008
    Makakilo,...
    In a letter to customers, a mainland TWC franchise wrote "We expect to be able to offer Tuning Adapters to customers with compatible UDCP's later this year. At that time we will provide you with additional information on availability and device compatibility. It is currently contemplated that the Tuning Adapter will be provided at no additional charge. In the meantime until the Tuning Adapter becomes available, a Time Warner Cable digital cable set-top box will be required to view channels migrated to SDV. In addition, certain non-TiVo UDCP models may not work with the Tuning Adapter." (This is in the SDV FAQ thread.)

    AFAIK, franchises are able to set their own pricing, so there's no guarantee that OTW will offer it for free, but I vaguely remember getting a similar letter from OTW a month or so ago. So it's at least encouraging, though not an iron-clad guarantee.
     
  17. HiKent

    HiKent New Member

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    Nov 2, 2006
    Chapel Hill, NC
    Finally, something nice to say about TWC Hawaii. They seem to have moved UHD to un-switched, just in time for the olympics. If I remember correctly, we got UHD (and KHNL-HD) just in time for the winter olympics 2.5 years ago.

    Time to update those channel lists...
     
  18. Aug 1, 2008 #198 of 436
    Goldwing2001

    Goldwing2001 Goldwing2001

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    Sep 30, 2006
    Honolulu,...
    Hi Kent - I tried but I wasn't able to receive UHD. I'll try again on 8/8/08.
     
  19. Aug 1, 2008 #199 of 436
    HiKent

    HiKent New Member

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    Nov 2, 2006
    Chapel Hill, NC
    Did you try UHD on 1605? That's the one that works for me. The UHD they added for the olympics (266) doesn't work -- nor do any of the other Olympic channels. If I remember correctly from the last olympics, TWC added copies of the NBC olympic channels in an unused block so you could surf easily. These may not be activated yet...

    I'd be curious if you get 1605.

    Kent
     
  20. Aug 4, 2008 #200 of 436
    s1_junkie

    s1_junkie New Member

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    Sep 27, 2007
    I got a letter dated 7/29 from TWC announcing SDV starting on 9/2 (at first I thought the letter must have been delayed in the mail for a year but no the date is 2008). Attached was an unavailiable channel list, in numerical order this stops at 1321. Did any body else get this letter, am I missing a page?

    The channel listing on the web for Kona now shows HD channels as available, which is just wierd.

    Also letter says expect to offer Tuning Adapter "later this year", "contemplated... at no additional charge". Nice to actually see that on TWC letterhead.
     

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