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TW refuses to give cable card?

Discussion in 'TiVo Roamio DVRs' started by kturcotte, Jan 25, 2014.

  1. dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    boston'ish
    I disagree, the channel mapping isn't required to view, just to get guide data, not TW's issue.

    As far as "why wouldn't they just give him a card and charge?" because with every bone in their corporate body they have no interest in seeing CableCARDs work and do what they can to discourage their use, just look at their overly aggressive protection settings.

    Even Comcast in several markets I've been in won't give a CC to a basic "analog level" user, you have to sign up for a higher level, get the CC, and then drop your service level and keep the card.
     
  2. socrplyr

    socrplyr Active Member

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    I don't know how this would hold up, but I believe 100% that they are required to do something in the situation where you receive digital channels. The problem is that they are required to provide you with the information on what channel what content is available. This is a long standing rule that predates Cablecard. Applied in this situation, I have yet to see a cable company publish the location of their digital channels, so providing the cablecard would provide that information. I haven't figured out why the FCC continues to allow them to have the digital channels on unpublished channel numbers. For those who state that they use the OTA numbers, that isn't valid as the broadcast schemes are different and that is not consistent amongst providers.
     
  3. socrplyr

    socrplyr Active Member

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    I should have made my previous reply directly to this one. It does officially need it because they are required to provide a channel map. They don't.
     
  4. socrplyr

    socrplyr Active Member

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    With certain providers, others have purchased CCs off eBay and used them unpaired for locals. They cost about 10 bucks if you want to try. I would attempt to get either Motorola or Cisco/SA depending on which type of box your local office uses. It won't authorize any channels, but it might be able to pick up the map for you.
     
  5. jcthorne

    jcthorne Active Member

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    So you are recommending the OP scan fleabay and purchase stolen merchandise? Great solution bud.

    As bad as TWC is, there are legal and ethical ways to fix the OPs situation.
     
  6. socrplyr

    socrplyr Active Member

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    There is nothing unethical about purchasing a cablecard from ebay. If the owner is selling them stolen then it would be unethical for them. There are several smaller cable companies that sell their cablecards outright instead of leasing them. There are other legal ways to obtain them. I admit that there is no way for a user to know whether or not one was stolen (but that is the issue with purchasing anything, especially on ebay). Many of them are sold by hardware scrappers (most likely scrapping decommissioned boxes from the cable companies, since they never remove the cards from their own boxes).
    There is nothing directly illegal about purchasing a cablecard and using it. Only if you tried to hack it to receive something you aren't supposed to would it cause a problem.

    Edit:
    Note: If you actually believe that a specific item on eBay was stolen, don't buy it and report it.
     
  7. twhiting9275

    twhiting9275 TV Buff!

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    Yes there is. Buying stolen property is just as bad as selling it, and yes, it's well known that you cannot buy these online legally
     
  8. socrplyr

    socrplyr Active Member

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    You are making the presumption that it is stolen. There are numerous ways to get a cablecard that it is not stolen. It is not well known that you can't buy them online legally, you just assumed and made that up.
     
  9. BobCamp1

    BobCamp1 Active Member

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    Please quote that specific law -- that's news to me.
     
  10. socrplyr

    socrplyr Active Member

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    I never said it was law (many here confuse rules with law). However, I haven't been able to find the associated rule. I might be confusing it with "Identification of must-carry signals." That is a written request rule and may or may not define frequency/channel information.
     
  11. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    If none of the channels are encrypted then they are not required to give you a card. It,s basically like an analog package at that point. They are only required to provide a card if you are required to use a box.

    That being said their policy on this is very anti-consumer! The guy is willing to pay for the service and the card, why not give it to him? Personally I would do what someone suggested above. Order the minimum package required for them to give you a card. After a month call and have them lower your service level to the basic package you want. At that point you have the card so they're not going to take it away.

    Buying one on eBay is also an option. But as mentioned they are most likely stolen, in that someone kept them after they canceled their service, so if that's against your ethics then you have other options. Although if you're going to do this you'll have to make sure to get an M-Card of the same brand used by your cable company.
     
  12. JosephB

    JosephB Member

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    Again, I highly doubt there is a policy on the books at TWC that says if you get basic only you cannot get a CableCard. You are paying for it, it doesn't impose any increased burden than that they'd otherwise have in providing you service. I wholeheartedly believe that this was just a CSR and supervisor being idiots.
     
  13. dianebrat

    dianebrat I refuse to accept your reality TCF Club

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    boston'ish
    I've witnessed the policy at Comcast first hand with a friend, there was no possible way to get a CableCARD in his market for the "basic services" or "lifeline" level of service, he needed to bump up to Digital Basic and then drop down after a month.
     
  14. twhiting9275

    twhiting9275 TV Buff!

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    Go ahead, name two legitimate ways to obtain a cablecard outside of your cable provider. We'll wait. It is very, very well known that this can't be done outside of the cable provider, and if you do get one, it'll be locked to that provider. Thusly, yes, those selling them are selling stolen cards
     
  15. rainwater

    rainwater Active Member

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    Several smaller cable providers in the US allow you to buy a cablecard outright. So it is possible these customers end up selling them. However, most cards on eBay are not from these customers.
     
  16. socrplyr

    socrplyr Active Member

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    That's one. Two would be that after a cable company scraps a box, they are most likely sold to an electronics recycler (I know at least one eBay reseller of them is an electronics recycler). Remember that the cable companies ignore the intent of the Cablecard rules and never remove the cablecards from their own equipment. Three would be anyone who didn't return their equipment, but paid the equipment replacement fee.
     
  17. JosephB

    JosephB Member

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    There is a chance that a cablecard from ebay is not stolen, but the overwhelming likelihood is that they are. There are no absolutes in life but this is close to one.
     
  18. lessd

    lessd Active Member

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    What would be considered a stolen cable card, yes taking it off the back of your cable co van, but moving and taking your cable card with you and paying the cable co for the card that was not returned, I don't think that would be having a stolen cable card, breaking into someone's home and taking their cable card, that a stolen cable card. If you report your cable card stolen or lost the cable co would de-active the card, in my Comcast area within a few days that cable card would not work for any channels.
     
  19. BobCamp1

    BobCamp1 Active Member

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    It's not a policy per se, it's just that the ordering computer system doesn't allow it. Perhaps their system will not allow them to activate the Cablecards. Perhaps they can't even give you one of their DVRs unless you upgrade to a higher tier.

    They don't appear to be legally obligated to give the OP a card in this case. The OP is just trying to workaround a problem with his Tivo. The Tivo is not designed to work with basic tier, either (there's no manual QAM mapping). And it's probably not worth fixing the cable system or the Tivo code for the very few people who need this feature.

    The workaround advertised by everyone is to get a higher tier for a month, then downgrade back to a basic tier. You'll get a CableCard and everything will be happy.
     
  20. kturcotte

    kturcotte New Member

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    Now we're having fun. Picked up the card yesterday. That went fine until they told me there was a filter on my line to block tv because I only have internet. That I was expecting. However, I was told that the earliest they could come out to remove it is 3 weeks, and that I have to keep the card and the programming active until they remove the filter, cause if they're not active, it cancels the order to remove the order. They REALLY don't want to let you use cable cards huh? So talking an above poster's advice, I said that I also had another tv I wanted programming on, and I would need with their absolute cheapest box and I'll use that. Well then "MAGICALLY" they can send somebody out to remove the filter on Thursday. Isn't that just AMAZING?! What they don't realize is that as soon as the filter is removed their box goes back.
     

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