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Tuning Adapter reboot?

Discussion in 'TiVo Series3 HDTV DVRs' started by Surrealone, Aug 28, 2012.

  1. Surrealone

    Surrealone TiVoOnThEmInD

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    Dec 8, 2006
    It seems like I need to reboot my tuning adapters(3)more now a days then after I first got them. Anything I can to fix this?
     
  2. RJV

    RJV New Member

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    I feel your pain. I finally put the tuning adapter power on an X10 controller and have programmed it to reboot/reconnect early in the morning every day; Because of my particular recording and sleeping habits, there has been no penalty (so far) and I haven't lost a station in about 6 months. Sorry for not having a "1st principles" solution for your problem, but thought I'd offer where I ended up after swapping boxes and seeing Time Warner guys way too much.
     
  3. Surrealone

    Surrealone TiVoOnThEmInD

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    Dec 8, 2006
    Well at least I'm not the only one.:rolleyes: Thank you
     
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Might get more responses with this in the right forum. I moved to S3 forum, since that's what your profile says you have. If it's wrong and you'd rather it be in the Premiere forum let me know.

    Dan
     
  5. dlfl

    dlfl Cranky old novice

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    Seems unlikely you would have 3 failing TA's, so it's probably a signal problem. Your signals could be weak or the cable plant could be sending you spurious reboot signals. To check signal levels go into TA diagnostics ... Status Summary ... Next Page. The RDC level should be be 40 - 50 dBmV and the FDC level should be -5 to +5 dBmV. (Applies to each TA). If levels are outside these ranges you could ask your Cable Co to check your levels, I believe short fluctuations of signals can cause the TA to reboot as it temporarily loses communication, so look for variations. Also if there are splitters inside the house, they could be replaced as well as tightening cable connectors. Note you need to use high quality 1 GHz splitters. If these signal levels are good, it's probably spurious reset signals being sent by the cable plant, and it might help to complain about that.
     
  6. Surrealone

    Surrealone TiVoOnThEmInD

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    Dec 8, 2006
    I did have a hard time trying to figure out where to post I have S3's and S4
    But Thank You

    I kind of had a feeling this might be the problem I have added a MoCa Network and I do have good 1Ghz splitters I also have a POE filter where the cable comes into my home and I think all of this has added to a weak signal. Now thanks to you I know where and what to look for. Big :up: to you
    I will say changing from WiFi then to powerline and now MoCa my speeds are WAYYYYYYY better and now I can use my new TiVo Stream thats on the way Sept 5th:D
     
  7. pmiranda

    pmiranda New Member

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    While its always wise to make sure your signal levels are good, both my TAs stop tuning every month or two and everything goes back to normal a few minutes after power cycling them. Both my S3 and Premiere have the same issue at the same time. I think TW screws something up periodically or there's a firmware bug leaking memory or something like that.
     
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    You should put them on a timer and have them power off and back on every night at like 3:00am.

    Dan
     
  9. Surrealone

    Surrealone TiVoOnThEmInD

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    Dec 8, 2006
    Thank you all for the good tips I'm goingto try all the above.
     
  10. Beernutts

    Beernutts New Member

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    Jul 16, 2010
    What kind of TA do you have, Motorola or Cisco?
     
  11. Surrealone

    Surrealone TiVoOnThEmInD

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    Dec 8, 2006
  12. OneAn9ryN00b

    OneAn9ryN00b New Member

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    Sep 22, 2012
    Sorry. Posted Wrong Forum
     
  13. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
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    I am a new TWC customer in NC and it's my first time with a Tuning Adapter. I'm logging how often it reboots - trying to find a pattern. Last time it went 4 days. The main problem is that if something is recording then it gets interrupted and you get nothing for that show after the interruption.

    The TA has a myriad of diagnostics. It'd be nice if they logged the reason for the reboot - low signal, command from headend, AC power loss, etc.

    Anybody else had success resolving these spurious reboots?

    Thanks!

    Bob
     
  14. dlfl

    dlfl Cranky old novice

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    See post #5 in this thread. The TA and TWC's poor support for it may drive you crazy.
     
  15. Teeps

    Teeps Active Member

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    FIOS?
     
  16. unitron

    unitron Active Member

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    semi-coastal NC
    You might consider the lamp timer trick where you power it down for a while in the middle of the night.

    Essentially forcing a reboot before it does it on its own.


    Somewhere towards the end of the (currently) 23 pages in this thread


    http://www.tivocommunity.com/tivo-vb/showthread.php?t=472857

    it is discussed in the context of allowing the TiVo to complete Garbage Collection.
     
  17. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
    Pinehurst, NC
    Teeps -

    Would that FiOS were an option here in 28374. I had to leave FiOS when I moved and it worked very well.

    Century Link is the other option here but it has Direct TV as the cable offering and I didn't want to go that route.

    Bob
     
  18. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
    Pinehurst, NC
    So I've been logging my TA reboots. First it went 4 days, then 3.5 days , then 1 day and only about 14 hours today. Is there a pattern here?

    Tonight it rebooted about 4 times within a 30 minute period. I called the Cable Card & TA hotline and was on hold for about 50 minutes and then got disconnected. AAArrrgggghhh !!!

    I don't think putting the TA on a timer would help since it rebooted so many times in such a brief period. Seems like each reboot should have given it a fresh start. I was not changing channels when it rebooted. I'll just be watching a prerecorded show & get a TiVo screen announcing "Tuning Adapter Connected" and then the green light starts blinking on the TA. About 2 minutes later I get the same message when the light stops. Anything being recorded gets stopped.

    This was the first time I'd witnessed the reboots in a while. Normally I learn about it from looking at the TA diagnostics. So I can't really say if those reboots came in spurts or not. It sure would be nice if the TA stored the reason for the reboot.

    Maybe I'll kill some time tomorrow and call the Hot Line again. I would think that after all this time TWC would be able to figure this out & fix it.

    Thanks for listening - if I have any success I'll post results.
     
  19. dlfl

    dlfl Cranky old novice

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    So, again, I suggest looking at my post #5 in this thread. What are the numbers for FDC and RDC? If these are out of spec you are going to have problems for sure and you need to get your cable co to address the signal issues. You may have trouble finding someone who knows what those TA numbers mean -- but you need to insist. The national cable card hotline SHOULD be able to help but ????
     
  20. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
    Pinehurst, NC
    dlfl -

    My signal numbers seem fairly consistent - not much fluctuation. right now they are:

    Tuner -8 dbmV
    FDC -6 dbmV
    RDC 39 dbmv

    Normally I'd say they are -7, -7 and 40 respectively.

    It's been a little more humid the last couple of days so I'm wondering if that is contributing. Of course it's not possible to know what the signal strength is at the time of the reboot.

    *** UPDATE ***

    Just got off the phone with the call center guy. No breakthroughs. He said he doesn't have many calls on TA reboots. He said signal strength should be +/- 7 for FDC and 35-55 for RDC.

    I moved unit from on top of TiVo to see if it might be a heat issue. The top of the TiVo is not even warm but now the TA has good airflow beneath it.

    If problem persists I'll probably swap the TA for another one. I'm grasping at straws here.
     

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