1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tuning Adapter and TiVo Suggestions stop?

Discussion in 'TiVo Help Center' started by stevewjackson, Jan 31, 2013.

  1. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    I've searched and found a handful of threads indicating that some people are having issues with their TiVo Suggestions not recording, or having a precipitous drop-off, after getting a Tuning Adapter. I'm wondering whether anyone has insights and/or info on a possible solution.

    I switched to Charter recently and discovered when the installers arrived that they use SDV in my area. They brought me a pair of Motorola TAs. At first, both our TiVos (one TiVo HD and one Premiere) kept recording suggestions as always. But after a few days elapsed, I found that no more were recording. Searching these forums and elsewhere (including TiVo's own forums) has not yielded anything definitive.

    So...anybody heard anything new? Any potential fixes? I *really* miss my TiVo Suggestions!
     
  2. dianebrat

    dianebrat I refuse to accept your reality TCF Club

    10,123
    79
    Jul 6, 2002
    boston'ish
    There are a few threads where they're putting the TA on a timer and flipping it on/off in the middle of the night to resolve the issue.
     
  3. Feb 1, 2013 #3 of 75
    stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    I've seen some threads like that too, including some things on TiVo's own forums. But that's a really unpalatable solution. In fact, it's not really a solution at all -- just a really unpleasant workaround. I'm still hoping for something far better.
     
  4. Feb 1, 2013 #4 of 75
    steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    Don't get your hopes up.
     
  5. Feb 2, 2013 #5 of 75
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    How does the Tuning Adapter know that the recording is a suggestion?

    Why would a Suggestion fail to record any more than any other SDV channel recording?
     
  6. Feb 2, 2013 #6 of 75
    MeInDallas

    MeInDallas Member

    910
    0
    Jul 31, 2011
    Dallas, Texas
    Thats what I have been wondering myself.
     
  7. Feb 2, 2013 #7 of 75
    Lrscpa

    Lrscpa New Member

    319
    0
    Apr 20, 2003
    I thought this only was an issue with the Series 3.
     
  8. Feb 2, 2013 #8 of 75
    Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    The problem showed up on the Premiere as well after the recent updates.
     
  9. Feb 2, 2013 #9 of 75
    steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    IIRC, it not that Suggestions fail to record. The problem is, for some reason, the Suggestions list fails to build. No Suggestions in the list, no Suggestions get recorded.
    Removing power to the tuning adapter, for some reason, allows the Suggestions list to build up. Once there are Suggestions in the list, they will get recorded.

    Hence the suggestion to put the TA on a lamp timer, where you can shut it down for 4 to 6 hours overnight, or during any time you know you will not have any scheduled recordings.
     
  10. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    This is precisely what I found when researching this in other threads and other (non-TCF) resources. While I have been able to get some limited suggestions using this advice, it isn't nearly what I had before and would like to have back.

    But in researching, it was also said that the "standard" for the Tuning Adapter provides that the TiVo will identify any tuning request for a suggestion as a "speculative" request. So it would seem that some cable providers might use that and reject the request. If that were the case, there would (one would think) be some indication in the history. If I had that issue, I'd simply take it up with my new provider, having recently changed. This, I firmly believe, is TiVo's fault since it's been around for several years -- both S3 and Premiere boxes being affected.
     
  11. skruggie

    skruggie New Member

    101
    0
    Jun 28, 2002
    I have charter and the same problem - in the almost two weeks I've had tivo I've had a total of one suggestion record.

    Not really understanding the timer solution?
     
  12. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    You can check to see if you're a victim of the tuning adapter related suggestions failure by simply checking the suggestions page. Using a Premiere's HD menus, you can locate it at:

    Tivo Central --> Find TV, etc --> Browse TV --> TV --> Suggestions

    If your Tivo has been up for more than a few hours and the suggestions page still says "please wait a few hours then look again" at the bottom, you most likely have the tuning adapter problem.

    Those who have this issue can either power down the tuning adapter or simply disconnect the USB cable for a period of several hours. The suggestions page will then begin to populate with shows, which will most likely record once the tuning adapter is plugged back in. As suggestions record, they will slowly work their way down to zero displayed again, and you must repeat the workaround process to populate more suggestions.

    Don't hold your breath waiting for Tivo to correct this failure.
     
  13. skruggie

    skruggie New Member

    101
    0
    Jun 28, 2002
    Well I've confirmed tat I do have a list of suggestions generated - they just don't want to record for some reason.
     
  14. skruggie

    skruggie New Member

    101
    0
    Jun 28, 2002
    I'm now ready to bet money this is a tuning adapter issue. I just noticed that I'm missing channels and it has a blinking light - looks like it was never set up correctly.

    Technician is coming out to replace it tomorrow, let's see if suggestions start recording after that.
     
  15. ahwman

    ahwman Member

    234
    1
    Jan 24, 2013
    I'm a new TiVo customer and just recently (early February) purchased two Premiere XL4's with lifetime service - not cheap! That said, my cable provider (Bright House) utilizes an SDV network so tuning adapters are an unfortunate necessity. With this in mind, I was very excited about the TiVo suggestions, however neither of my two Premiere's have ever recorded suggestions from day one. I have been in contact with TiVo several times about this issues and I keep getting different answers ranging from an issue with my cable provider blocking TiVo suggestions to they've never heard of this problem, to they're aware of the issue and working on it. I then contacted my cable provider and had the opportunity to speak with a headend engineer as well as a cablecard/tuning adapter specialist. I asked both gentleman point blank if they were blocking or monitoring any traffic associated with tuning adapters pertaining to TiVo and they unequivocally denied any sort of filtering/blocking without hesitation. This leads me to believe that the problem squarely lies on TiVo and the way their units deal with tuning adapters. Another interesting anomaly is when I go into the cablecard diagnostics and try the "Test Channels" option with the tuning adapter attached and running - I receive a message that no channels are available. Yet, if I power down the tuning adapter while in the diagnostics, I can tune all channels (minus SDV of course). This happens on both units, yet I can freely tune all SDV channels under normal operation. I thought this was a bit strange - again TiVo couldn't explain this behavior...
     
  16. ahwman

    ahwman Member

    234
    1
    Jan 24, 2013

    Before you have him come out and replace the TA, mine was doing the same thing and all they had to do was send out some sort of a sync command and it immediately fixed it. I don't remember the technical description of what he did and why it went of out sync...
     
  17. stevewjackson

    stevewjackson Steve W. Jackson

    192
    0
    Nov 2, 2007
    Montgomery,...
    Your experience with TiVo's CSRs not knowing what's up sounds like what lots of others have said during my time here at TCF on various issues they've had that resulted in a call. Not encouraging, is it?

    Many of us have apparently come to the same conclusions on the issue of not getting suggestions. We seem to be able to get our list of suggestions to populate a bit by disconnecting the TA (drop the power power or disconnect from USB) for a few hours or overnight, after which it seems that it'll record suggestions for a while until the process has to be repeated.

    It strikes me as clear evidence of TiVo being at fault when the very presence of the TA causes a failure to populate the suggestions list. I don't know the inner workings of the software, but shouldn't this just entail examining data that's in the in the guide? And the guide data is present whether or not there's a TA.

    If my cable provider were refusing tuning requests for suggestions, I might have grounds to complain to them that they're treating me unfairly because I don't use their equipment. The suggestions feature is one of my favorite parts of my TiVo experience and they'd be denying it to me. But the issue that I and others are finding appears just like yours, that the box is simply not gathering potential suggestions to record when there's a TA in the mix. And it looks very much like they aren't taking the issue seriously, since it's not new.
     
  18. skruggie

    skruggie New Member

    101
    0
    Jun 28, 2002

    It didn't require a new tuning adapter but it did require a technician. It was never set up propery from the original installation. It's working now, I'm getting all mt channels and suggestions are finally recording.
     
  19. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Since your suggestions list was already populating without the power-down workaround, you weren't experiencing the same failure as the rest of us. Glad it's working for you!
     
  20. nevilg

    nevilg New Member

    1
    0
    Apr 6, 2013
    I also have Brighthouse SDV with a Cisco tuning adapter and the Tivo Suggestions are not recording. TIVO support indicates there IS a problem with the Tivo box with a tuning adapter which disables Tivo Suggestions. Below is the TIVO Support response:

    "That is something we are still actively investigating and hopefully with have some sort of TiVo box update available in order to get that working. Some customers have reported that replacing the tuning adapter has helped, but I would be skeptical that can resolve this type of issue. However, definitely check back with us in the future if the TiVo box still can not record TiVo Suggestions with that tuning adapter attached. "
     

Share This Page