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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 30, 2013 #141 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    I have no clue, but since the pkm600 is a single stream card, it seems wierd that they have it classified like that. And the 801 is the newer model of the 800. It seems to me that they all run the same exact firmware releases. So the only way it could matter is if comcast is using the model number to say whether or not the firmware should upgrade.
     
  2. Aug 30, 2013 #142 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    I have a feeling it's something like that that's going on.
     
  3. Aug 31, 2013 #143 of 1187
    bob61

    bob61 Member

    174
    2
    Apr 22, 2002
    I'm waiting on my Roamio (and 3 Mini's) to come in next week. Going to replace 3 Tivo Premiere's and my Comcast box so I can get away from all the extra fee's Comcast charges for additional boxes.

    My concern is swapping out the cablecard as part of the upgrade which is why I came here to see if anyone had any issues with upgrades, especially going from 2 tuner in Premiere to now 6 tuner in Roamie Plus. I checked my current cablecards and I have Motorola with same FW versions so hoping that we both have a seamless upgrade (but doubt it since I have to deal with Comcast).
     
  4. Sep 1, 2013 #144 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
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    Apr 7, 2009
    i'm on cablevision in Hauppauge, NY...i get all tuners, had to work to get those but finally seemed to get them ok, but occasionally i lose audio on a tuner or 2...

    just now watching a movie on the 6th tuner (Roamio plus) and everything is fine...all of a sudden i get some glitches and now its still there but no audio, can tune any channel but only audio on SD channels... restarting now since a recording just finished on another tuner...i'm sure that'll fix it as this has happened before but kind of annoying to have to reboot every once in a while because of that...
     
  5. Sep 1, 2013 #145 of 1187
    Unbeliever

    Unbeliever Random Nobody

    5,184
    5
    Feb 3, 2001
    Altadena, CA
    I just went through the rigamarole with Charter Altadena, CA.

    I moved my SA PKM800 card with version 1601 to the Roamio Pro and of course, only 4 tuners.

    The latest firmware versions they have in their trucks is 2401. I told them I was willing to leave this open if they put in a request for either a later firmware card or a remote update of my card.

    For now I guess I'll limit the Pro to 4 tuners. And post this so TiVoMargaret can add another MSO to the list of MSOs TiVo has to pester

    Edit: Oh, and something a CSR told me, so take it with a CSR sized grain of salt, is that Charter Altadena is trying to get rid of all the analog channels as soon as they can. When that happens, they want to recall all tuning adapters and turn off SDV. That's happening "soon" (with CSR sized error-bars on "soon")

    --Carlos V.
     
  6. Sep 1, 2013 #146 of 1187
    critta

    critta New Member

    7
    0
    Jul 23, 2008
    I'm on Comcast with SA PKM800 PKEY1.5.2_F.p.2401

    I'm experiencing tuner 6 crashing every 24 hrs or so. I can reboot and all will be working again but at some point tuner 6 will go V58- channel not authorized. I just found this forum and reduced my tuners to 5. Thanks for the temporary fix, Margret. Hopefully this will work until the update is available. otherwise i will reduce to 4 and try again....
     
  7. Sep 1, 2013 #147 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    Can you please post your CableCard info (see post 32 in this thread) if you don't know where to look.

    Also are you sure you are checking the 5th and 6th tuners? You can't just go off of the positional ordering of the info >> multiple tuner tab. You can see which tuner are using by memorizing the channel number you are on and looking in the same diagnostic screens. Also make sure that the channels you are viewing with those tuners are encrypted, not clear qam channels. If you need help with determining the tuners using the diag screens, I can do a better write-up when I am in front of my tivo.
     
  8. Sep 1, 2013 #148 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    It just appeared to me that I may have never posted my cablecard info to this thread, I just talked about the issue, so here it is:

    H/W Model: 0803, Ver: 0010
    Bldr Ver: 124
    OS Ver: PKEY1.5.2_F.p.1401
    Build Time: Apr 20 2009, 15:22:30

    I set my Tivo Roamio Pro to 5 tuners and so far everything seems to be working okay without any issues on the 5 tuners that are enabled. Of course I would like to get the 6th working soon though.
     
  9. Sep 1, 2013 #149 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    how to determine which tuner based on diag screens:
    settings >> cablecard >> cablecard >> cablecard options >> cablecard >> ca screen (conditional access):
    - press select twice and the you will be on a screen that says active program
    - the index will be the tuner (note it starts from 0 so index 0 = tuner 1, index 1 = tuner 2...etc)
    - just above the 'elementary streams' section, you will see something like: [tuner index] - [channel #] - [clear/ent]...
    - tuner index is the tuner being used, see my note above
    - channel # is obviously the channel it is tuned to
    - if it says ent, then that means you are on an encrypted channel (and therefore the cablecard is being used to decrypt)
    - if it says clear, then there is NO encryption and the CC isn't being used.

    So when you are testing that all 6 tuners are working, be sure that u are on encyrpted channels.

    Also there is a dvr diagnostics screen which is a little 'friendlier' which shows the tuner/channel relationship, but i don't think it tells u anything about whether a channel is encrypted or not.
     
  10. Sep 1, 2013 #150 of 1187
    dkraft

    dkraft New Member

    124
    0
    Dec 20, 2004
    Comcast Cable Naples Florida. Cisco PKEY1.5.2 F.P.2401. Recorded and played back 6 encoded channels. HBO, HBO2, HBOL, HBOZ, SHO, STARZ.

    Just purchased 5 hours ago. TiVo downloaded software update. Called Comcast had my CC transferred from my Premier without an issue. Called the direct CC line.
     
  11. Sep 1, 2013 #151 of 1187
    dkraft

    dkraft New Member

    124
    0
    Dec 20, 2004
    Didn't last long. Error V58 on one channel. Not sure if this is the 4 tuner only issue or the same problem with channels not tuning in on my Premier. I was really hoping upgrading to the Roamio was going to stop the tuning issue. I have now switched to only 4 channels. I'll monitor and see if the 4 channels stops the V58.
     
  12. Sep 2, 2013 #152 of 1187
    jdaniels1982

    jdaniels1982 New Member

    47
    0
    Jan 14, 2011
    Long Island, NY
    Running into the same issues here on Long Island....I'm a longtime Tivo user and Cablevision customer....have always had a great tivo experience over the years with the Series 1, Series 2, and 2 tuner Premier xl. The minute I switched over to the 4 tuner Premier Elite model last year I began getting the V58 errors and dropped signal black screen. The issue was inconsistent and would ruin random scheduled recordings. I returned my 4 tuner last year for an older 2 tuner xl after many tivo box exchanges and cable card swap outs. I was so excited when the Romeo was announced and had hoped the new 6 tuner unit had resolved the old issues....Within an our after plugging in my Roamio, I started loosing channels that minutes before had been working fine. The channels that drop are always unpredictable which makes it worse. I'm returning the Roamio unit and going back to my 2 Tuner XL until it dies. So disappointed I love the speed and agility of the new Roamio...but at the end of the day I'm using it to watch tv....if the tivo can't reliably keep all the channels in tune...what's the point... I'm highly doubtful Cablevision carries multiple brands of cable cards to try.
    Also just want to say how annoying it is that Tivo continually says to me that this is the first they have heard of the issue...when clearly this forum shows that not to be the case.
    Anyone have genuine success resolving the issue?
    Joe
     
  13. Sep 2, 2013 #153 of 1187
    anthonymoody

    anthonymoody New Member

    199
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    Apr 29, 2008
    Hmm. I'm CV in Westchester with a Plus currently en route. Question: before you send it back, could you try diagnosing by tuner, or just lowering the tuner count to say 4 to see if that would work?
     
  14. Sep 2, 2013 #154 of 1187
    AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    Joe,

    The issue is with the Cablevision CableCard, not the TiVo. If you follow the diagnostic steps in this thread you can determine which tuners are working correctly. Then you can limit Tivo to the working tuners until it gets resolved. We would appreciate knowing your firmware level so we have another verified 'case'.

    Additionally, are you using a TA? You might not need it on CV at all. But when you hooked up the Roamio, did you also reboot the TA?
     
  15. Sep 2, 2013 #155 of 1187
    morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    Re-read his post. He had problems with both a XL4 and Roamio (even set to 4 tuners). Does sound like a cable problem though.
     
  16. Sep 2, 2013 #156 of 1187
    Jed1

    Jed1 Active Member

    1,257
    15
    Jun 18, 2013
    Frackville, PA.
    The M Cards are the same design but I suspect the older cards are not being updated by the cable company. I had an issue last year with TNT HD disappearing from my line up and TBS HD moving into TNT HD channel assignment. They said that two new cards will fix the problem so they changed them and TNT HD showed up in my line up but disappeared again after twenty minutes. I kept telling them the problem was with the channel ID numbers so they finally looked into it and that was the problem.
    I actually own my cards so I figure I would let them replace them as I had a S card from 2004. I am getting worried if these two M cards I have now will work in future TiVos as I don't think they will replace them again. I would have to rent the new cards.
    My cable system is rolling out a whole home DVR this fall. It is the 6 tuner Moxi setup by Arris, so my system should be good to go with 6 tuner support for cable cards.

    I am actually having the V58 problem that TiVo Margret described above on one tuner of my bedroom TiVo Premiere 4. TNT HD will tune in and have a working picture and sound but the V 58 error banner keeps popping up. I can tune to any other channel and not have the problem. If I tune TNT HD on any other of the 3 tuners I do not have the issue.
     
  17. Sep 2, 2013 #157 of 1187
    jdaniels1982

    jdaniels1982 New Member

    47
    0
    Jan 14, 2011
    Long Island, NY
    Never needed the tuning adapter with Cablevision...it's difficult for me to blame the cable company or signal when I have 2 perfectly good Tivo XL's in the house that work fine... The cable card brand is MDS...I doubt Cablevision uses multiple brands I have had several MDS cable cards over the years. I will get back to u on firmware....

    Ps...6 tuners ARE working at most times so this is not an issue of one or two tuners never working...the problem seems to be occasional and unpredictable...which is almost worse in my opinion.
     
  18. Sep 2, 2013 #158 of 1187
    nyjklein

    nyjklein J-E-T-S JetsJetsJets TCF Club

    181
    0
    Aug 8, 2002
    North...
    First of all, Cablevision certainly does use different Cablecards on different systems (in different areas). They use NDS (not MDS) cards on some of their systems and Cisco/Scientific Atlanta cards on others. Cablevision and TiVo have already admitted that there is a problem with the current firmware on their SA cards that affects the sixth tuner and they plan to roll out updated firmware soon. But AFAIK, the NDS cards are supposed to work fine even with six tuners. So have you contacted Cablevision support about your problem on the XL4?

    Jeff
     
  19. Sep 2, 2013 #159 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    I use a cisco/sa card and my issue is solely with the 6th. As for it 'working', the tuner works just fine for unencrypted channels (includes local and some cable channels on my CV), but i was getting the v58 error on encrypted.
     
  20. Sep 2, 2013 #160 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
    0
    Apr 7, 2009
    NDS cards definitely aren't ok as that's also what i have on cablevision
     

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