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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 28, 2013 #121 of 1187
    AdamNJ

    AdamNJ New Member

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    Aug 22, 2013
    Dunellen, NJ
    I too saw the note in their PDF; however, I took "by convention" to mean that the PKM803 is two way capable (if in a two way device like like cable co equip), but would work fine in a one-way consumer Tivo. And unless the new Samsung boxes that CV has uses a CC, their old SA boxes didn't use a CC and used some other actual credit card thin "smart card" plugged into the front. So what I am getting at is idk why they would have CableCards to be used only for their leased equipment if they don't have any that use it.
     
  2. Aug 28, 2013 #122 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    All Multi Stream cards are two way, whether it's the old PKM600 and slightly newer PKM800 or the new PKM801, PKM803, and PKM908. It's the host that makes the determination which mode it supports as you have said.
     
  3. Aug 28, 2013 #123 of 1187
    andyf

    andyf Active Member

    1,177
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    Feb 23, 2000
    Houston,...
    Yes, my CC firmware is good and they can handle six streams. I don't know why this happens but when it does I can get all six back by entering the code for 5 tuners, reboot then enter the code for six tuners. I'm waiting to see if it happens again.
     
  4. Aug 28, 2013 #124 of 1187
    AdamNJ

    AdamNJ New Member

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    Aug 22, 2013
    Dunellen, NJ
    Are you sure that they are all two way? Because in the PDF you linked, the 801 doesn't mention two way. Or to modify the question, what is technologically different about the pkm800/801 vs pkm802/803? If there was nothing different, why have two models? Two way is the only apparent difference alluded to in that PDF.
     
  5. Aug 29, 2013 #125 of 1187
    AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    I highly recommend anyone on Cablevision with this issue call into Cablevision; ask for the cablecard dept and explain the issue and that the firmware on your card is old and does not support 6 tuners as the fcc mandates that is needs to. Tivo says that on the SA/Cisco cards you need firmware level PKEY1.5.2.2801 or higher. http://support.tivo.com/app/answers/detail/a_id/2566/ (expand 'troubleshooting' to see details)

    Last night I spoke to a guy and he opened a ticket with the engineering dept detailing that. I stepped away from my desk without my phone, and when I returned I had a voicemail from "Margret in the Optimum repair dept". And she said the card is correctly binded to my host and "there is nothing wrong, if you need a firmware update you need to get it from Tivo". And she closed the ticket. It's obvious this person doesn't understand that it is the CableCard which has the software issue, not Tivo.

    So I just called back to try reopening the ticket and had to create another one. The guy I spoke with argued with me that "if a firmware update is needed for the card, it will update", and "we can schedule a tech to come out or you can swap the card". He said he doesn't see anyone else with this issue. There is nothing physically wrong with my card, it is working correctly for 5 tuners. The issue is the firmware on the card needing to be updated to fix the 6th stream issue. I got him to put in another engineering ticket. I will need to keep my phone on me at all times I guess until I am called back.

    And yes I've seen the post by Wilt in the yahoo group, but there are no details and "soon" is subjective. If they have little/no complaints about the issue they probably won't be in a rush to make "soon" become "now". Please call and lodge a complaint.
     
  6. Aug 29, 2013 #126 of 1187
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    It might also be worth putting in a complaint to the FCC. If anything it might still show there are still support issues with CableCARDs.

    http://www.fcc.gov/complaints
     
  7. Aug 29, 2013 #127 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Would you please post a link to that post? Thanks. BTW, I remember Wilt helping me out a long time ago. He's partly the reason I stayed with Cablevision as long as I did.
     
  8. Aug 29, 2013 #128 of 1187
    AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
  9. Aug 29, 2013 #129 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    http://en.wikipedia.org/wiki/CableCARD
    "A common misconception is that there is a CableCARD 2.0 physical card that will provide two way services which is not compatible with a UDCP (one-way) certified devices. This is not the case. OpenCable Host Devices (two-way) are able to use either S-CARDs or M-Cards. And older UDCP certified devices can also use either card (but unless they are M-UDCP won't be able to take advantage of multiple streams).

    Interactive features such as Video on Demand rely on the CableCARD Host device being an OpenCable Host Device and have nothing to do with the physical card. This makes the common use of the phrase "CableCARD 2.0" as a requirement for video on demand misleading, since two way services have been provided with the actual cards from the very beginning."
     
  10. Aug 29, 2013 #130 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    The 800/802 are Scientific Atlanta branded cards where as the 801 and 803 and 908 are Cisco (which now owns Scientific Atlanta) branded cards. The 802 and 803 go into leased equipment (set top boxes) by convention, where as the 800 and 801 go into customer owned equipment (TiVos), and the 908 goes into either. I contacted a Cisco engineer about your question and am awaiting an answer back.
     
  11. Aug 29, 2013 #131 of 1187
    brianm729

    brianm729 New Member

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    Jul 10, 2013
    I had a Comcast tech come out today and he was able to call the the "head end" and they were able to push an firmware update out from 1401(?) to 2401. I can only get 5 channels now. Is it possible that Comcast in my area can't support 6 streams even though with the firmware update my card can? I am getting a V58 error message. Also the tech said my signal strength was low, even though in my diagnostics screen I can see signal strength in the upper 90's, even seen 100 with 39 SNR. I think the strong signal strength could be the issue but the tech said it was weak.
     
  12. Aug 29, 2013 #132 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    According to TiVo, you need firmware version 2801 to support 6 tuners, so 2401 probably isn't going to be good enough. That being said, I can't get 6 tuners to work even with 3001.
     
  13. Aug 29, 2013 #133 of 1187
    brianm729

    brianm729 New Member

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    0
    Jul 10, 2013
    Thanks, I'm an idiot. I knew I needed an update I just assumed it would have been enough to get all 6 working. I didn't even think their update wouldn't have been enough.
     
  14. Aug 29, 2013 #134 of 1187
    Jed1

    Jed1 Active Member

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    Jun 18, 2013
    Frackville, PA.
    For those that are interested I am going to post the standards for CableCards. This is directly from Cable Labs and the SCTE.

    CableCard Primer an overview:
    http://www.cablelabs.com/opencable/primer/cablecard_primer.html

    Open Cable CableCard Specifications:
    http://www.cablelabs.com/opencable/specifications/

    Open Cable CableCard Host Specifications:
    http://www.cablelabs.com/opencable/specifications/host.html

    Open Cable Host Device 2.1 Core Functional Requirements:
    http://www.cablelabs.com/specifications/OC-SP-HOST2.1-CFR-I16-120531.pdf

    CableCard Interface 2.0 Specifications:
    The CableCard Error Codes are listed starting on page 241
    http://www.cablelabs.com/specifications/OC-SP-CCIF2.0-I25-120531.pdf

    CableCard Copy Protection 2.0 Specifications:
    http://www.cablelabs.com/specifications/OC-SP-CCCP2.0-I12-120531.pdf

    ANSI/SCTE 55-1 standard for Motorola systems ALOHA:
    https://www.scte.org/documents/pdf/Standards/ANSI_SCTE-55-1-2009.pdf

    ANSI/SCTE 55-2 standard for Cisco/SA systems DAVIC:
    http://www.scte.org/documents/pdf/Standards/ANSI_SCTE 55-2 2008.pdf

    ANSI/SCTE-106 standard for DSG (DOCSIS Set top Gateway):
    http://www.scte.org/documents/pdf/standards/ANSI_SCTE 106 2010.pdf

    SCTE Standards and Recommended Practices:
    http://www.scte.org/standards/Standards_Available.aspx
    http://www.scte.org/standards/Standards_Download_Page_2.aspx
    http://www.scte.org/standards/Standards_Download_Page_3.aspx
    http://www.scte.org/default.aspx

    ATSC Standards:
    http://www.atsc.org/cms/index.php/standards/standards?layout=default
    http://www.atsc.org/cms/
     
  15. Aug 30, 2013 #135 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    If you have a Cisco CableCARD, running this firmware version:
    OS Ver: PKEY1.5.2.2801 -OR- PKEY1.5.2_F.p.3001

    and, you have seen a problem with one or more tuners, I have a series of steps you could try to help us better understand the issue.

    (To check your Cisco/Scientific Atlanta CableCARD's firmware version go to TiVo Central > Settings & Messages > Account & System Info > CableCARD Decoder > CableCARD options (for installers) > CableCARD Menu > SA CableCARD Diag Screen)

    1. Make a note of the channel number that displays the "V58" error message.

    2. Using the INFO button, bring up the info banner, and use the icon for the multiple tuners to visit each tuner and set ALL SIX of the tuners to a DIFFERENT channel than you've noted in step 1, and different from each other. (You need all six tuners to be on different channels, and none of those tuners should be on the channel you've noted in step 1.)

    3. Now, type in the channel number you noted in step 1. This will tune the foreground tuner to this channel.

    4. Reboot the box.

    5. Go to Live TV. ALL six tuners will now be tuned to the channel from step 1.

    6. Using the INFO button again, visit each of the six tuners. Wait on each of these tuners until audio and video appears


    Possible results:

    - If you see V58 on *every* tuner, your CableCARD is not correctly paired/authorized, or you do not have access to this channel in your cable package. (Call your Cable Company to resolve.)

    - If you see V58 on only 1 tuner, and your firmware is 2801, you should set your box to use 5 tuners, and reboot. (We now think this firmware might only support 5 tuners, but we are still investigating.)

    - If you see V58 on only 1 tuner, and your firmware is 3001, please email me (margret@tivo.com) ASAP with:
    * your TiVo Service Number
    * your CableCARD firmware number
    * your Cable Company and Zip Code
    * which channel failed in step 1
    * whether your CableCARD is PKM800 or PKM803 (It should be on one of the CableCARD screens, but I'm afraid I don't know which one.)

    - If you see video on all tuners, but are missing audio on one or more tuners, email me with the info above as well (and describe how many tuners didn't have audio).

    Thanks!
    --Margret
     
  16. Aug 30, 2013 #136 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
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    Feb 2, 2008
    Silicon Valley
    I would also like to hear from you if you encounter this result as well. Thanks!
     
  17. Aug 30, 2013 #137 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    Jed1, the cablecards themselves may indeed support 6 tuners but it's possible the headends don't either software, firmware, or hardware wise which might be a longer term problem.
     
  18. Aug 30, 2013 #138 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    responded to your email the other day, not sure if you got it.
     
  19. Aug 30, 2013 #139 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
  20. Aug 30, 2013 #140 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I just spoke with somebody in the Comcast Executive Care group. According to their system, my old PKM800 Cable Card with the 3001 firmware is listed as a PKM600 and my new PKM801 Cable Card with the 1401 firmware is listed as a PKM800. Could this model mismatch be responsible for the new card not receiving the 3001 firmware update?
     

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