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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 28, 2013 #101 of 1187
    brianm729

    brianm729 New Member

    36
    0
    Jul 10, 2013
    Are you still receiving the V58 error message? Once I limited my TiVo to four tuners I haven't gotten the V58 message, but I still have channel not authorized error messages. I am on my second cable card and I am still having this issue. How did you resolve it?
     
  2. Aug 28, 2013 #102 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Are the Ceton InfiniTV 6 tuners having this same issue?

    I have also watched those forums and have not seen this issue reported there. Perhaps I missed it, so I am wondering if anyone has seen this discussion.
     
  3. Aug 28, 2013 #103 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    Yes, the new card is a PKM801 and the 1401 FW is from 2009. But Comcast already pushed out the 3001 firmware last year in my area. That's when my older PKM800 cards got it. If they've already pushed it out, shouldn't this PKM801 card automatically get updated as soon as it connects to the head end? Do you know if there's anyone I can call at Comcast that might have an idea what I'm talking about when I tell them I'd like to get my new Cable Card onto the latest FW that they have available?

    I really wish I had just kept the old CC.
     
  4. Aug 28, 2013 #104 of 1187
    IceStorm

    IceStorm New Member

    29
    0
    Sep 22, 2006
    Cablevision (Optimum) has the same issue. The Firmware on my card is 1.5.2 1601. Sixth tuner (number 5) cannot tune encrypted channels. I knocked my Roamio Pro down to five tuners.

    I had Cablevision here to check out the signal as they had to install an attenuator a couple months ago when my cablemodem wouldn't stop rebooting every day. The technician rearranged where the attenuators were to fix things for both the cablemodem and the TiVo, but the TiVo still had the V58 issue on the fifth tuner. While we were troubleshooting I came across this thread and tried the tuner limiting fix. It worked. My fifth tuner is now stuck on a channel (as seen in CableCARD diagnostics) and is not changing when I rotate through channels on the other five.

    In discussion with the technician, he said he spent three hours with someone who had a PC with six tuners and had the same experience - rebooting the PC would work, but then it would stop working on a channel change. Seems it is the card, not the devices. He's going to pass the info up the line, but if you have Cablevision I wouldn't hold my breath. Seems like we're stuck with five tuners for a while.
     
  5. Aug 28, 2013 #105 of 1187
    Rose4uKY

    Rose4uKY Member

    388
    0
    Mar 28, 2003
    Kentucky
    So if I just got my Premiere 3 weeks ago and they brought me out a new cable card I am guessing it's the latest they have. So when I get the Roamio do I just put the card in there and it recognizes it or do I still have to call my cable company which is TWC now to send a signal to it or pair it whatever they do or will it just go in an be recognized?

     
  6. Aug 28, 2013 #106 of 1187
    brianm729

    brianm729 New Member

    36
    0
    Jul 10, 2013

    Let me know if you find anyone.
     
  7. Aug 28, 2013 #107 of 1187
    Big Boy Laroux

    Big Boy Laroux New Member

    120
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    Oct 10, 2006
    it's possible it could work plug and play, but most likely you will need to call your cable provider to give them the HOST ID, CC Serial #, etc. from the Pairing info screen.
     
  8. Aug 28, 2013 #108 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    For Comcast you can Email Corporate Customer Service at We_Can_Help@cable.comcast.com

    They are generally very responsive and have a lot of power and influence.
     
  9. Aug 28, 2013 #109 of 1187
    Kolenka

    Kolenka New Member

    44
    0
    Jan 2, 2013
    Could also be Comcast. There are regions (such as mine near Seattle) where they are using Motorola cards at this point. It probably is because our region is using Motorola STBs.
     
  10. Aug 28, 2013 #110 of 1187
    cpgny9

    cpgny9 New Member

    39
    0
    Feb 28, 2006
    Hmm...I have Cablevision as well. When I first installed my card (transferred it from another tivo I had), I was not getting all the tuners. Constant "V" message. I pulled out the card and reinserted it (while the tivo was on), reran the setup guide, and rebooted the tivo. When it came back on...I got all the tuners working. Confirmed this by recording 6 different programs, including some on the premiums HBOs, Starz, etc., at the same time. I know they have different brands of cable cards, but mine has a white and purple sticker on it (not sure brand... at the office so I cant look).
    If the different cards arent area specific (Im in Morris County), you may want to try and exchange yours for another brand.
    My signal strength is very high, and I had to add an attenuator as well. When I was playing with the different strengths of attenuator, I did notice if I attached one that was too strong, I did loose some of the tuners.
     
  11. Aug 28, 2013 #111 of 1187
    brianric

    brianric Active Member

    1,406
    2
    Aug 29, 2002
    Pennsville, NJ
    Not now. I escalated to next level of support, took an hour on the phone to resolve it.
     
  12. Aug 28, 2013 #112 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    So I think I have this issue too on Cablevision's Raritan Valley system.

    I picked up what seems to be a new Cisco PKM803 card with a date of 08/20/2012 on the sticker. The firmware it is running is pkey1.5.2_f.p.1401 which has a build date of april 20 2009.

    After some initial issues getting the CC activated correctly, I was getting all 6 tuners to tune in different HBO channels okay. Now this morning I went to check again, and the 6th tuner (confirmed through diagnostics) is erroring out and cannot decode the encrypted channels but works fine on the clear qam (non encrypted) HD channels (cbs, abc...etc).

    Yesterday when I was on the phone with Cablevision the guy said he couldn't push a firmware update and that he didn't know what their current version was.
     
  13. Aug 28, 2013 #113 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Thanks, I'll give it a shot.
     
  14. Aug 28, 2013 #114 of 1187
    Smirks

    Smirks .:. Hello .:.

    113
    0
    Oct 7, 2002
    According to this:

    http://support.tivo.com/app/answers/detail/a_id/2566/

    PKEY1.5.2.2801 is the required version for Cisco/SA cards to work with 6 tuners.

    So, it looks like you need a firmware update. :(

    Makes me sad because I'll be hooking up my Plus on the same CV/Raritan Valley system next week. I guess I could check the firmware on my existing TivoHD's CCs to see if either of them match the required revisions, but if they don't I'll be even more sad.
     
  15. Aug 28, 2013 #115 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    No and yes. CableCARDs sitting in the back of trucks or in the office or warehouse can sometimes have different firmware versions depending on how long they've been sitting around. When (for example) Comcast first receives CableCARDs from the manufacturer they update the cards to the firmware version and configuration that they have tested as compatible with their system. If it's been sitting around for a few years and newer firmware has been released during that time, that card's firmware would then be outdated. When either a tech comes in and installs the CableCARD or you pick it up at the office and install it yourself, the card, which is preconfigured by the provider, will scan the predestinated out of band image download frequency for a newer firmware version, and if one is discovered, proceeds an attempt to download and then flash (install) it.

    When you get the Roamio, take the card out from the Premiere, make sure there is not any loose dust on or near the card or the connecting end of the card, and simply insert it into the Roamio. Power the device on and allow it to boot. You will then receive a CableCARD pairing screen. You will need to contact your cable provider, supply them with the Host ID, CableCARD ID, so they can send a pairing hit to the card. If there is a firmware update available for the card, you will receive a notification saying so. Depending on when the notice appears, it could be before or after the pairing screen. If before, you will need to wait until it's completed before proceeding with the pairing.
     
  16. Aug 28, 2013 #116 of 1187
    astrohip

    astrohip Well-Known Member TCF Club

    10,049
    35
    Jan 6, 2003
    Houston &...
    Why are you having this issue? I was under the impression Comcast Houston had cablecards that can handle six streams.

    Anyone else in Houston have a Roamio?
     
  17. Aug 28, 2013 #117 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    Hmm that's strange because the PKM803 card is supposed to only be used with Cisco leased hosts, and according Cisco Engineering when I spoke to them about a year ago, they said there intentionally isn't a way to pair it with customer owned equipment as the CableCARD ID is fused with the MAC address of the set top box to prevent the card from being mixed up with the PKM801 by installers. Here's what I mean from the PDF: "PKM803 may be provided by Cable Operator for use (by convention) in one- or two-way, multi- or single-stream leased Hosts" where the PKM801 which is rented to customers separately "PKM801 may be provided by Cable Operator for use (by convention) in one-way, multi- or single-stream retail Hosts" Maybe it's different with Cablevision.
     
  18. Aug 28, 2013 #118 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    Someone you could talk to would be ComcastTeds through the Comcast Forums http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/4833257 or you could contact Comcast Direct at dslreports.com https://secure.dslreports.com/forum/comcastdirect
     
  19. Aug 28, 2013 #119 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    I'm not convinced that that Cisco firmware mentioned on TiVo's website is correct since customers with newer firmware is still having the problem.
     
  20. Aug 28, 2013 #120 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Yeah, my other card is still running 3001, but that still has the problem.
     

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