Thanks bmgoodman. That is my next step. She actually finally responded again today and said she would look into it again as to why there is such a delay in me getting the firmware. I remember reading in the recent TiVo quarterly report that TiVo users would all be getting the Comcast VOD feature activated on June 30th. I wonder A) if it will happen and B) If the newest firmware will come with it. It sure would be awesome to finally have VOD capability and all 6 tuners working. Crazy what a mess my upgrading from a TiVo Premiere to a Roamio Pro created.