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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Jun 2, 2014 #1081 of 1187
    clintavila

    clintavila New Member

    6
    0
    Apr 12, 2010
    Houston
    Thanks bmgoodman. That is my next step. She actually finally responded again today and said she would look into it again as to why there is such a delay in me getting the firmware.

    I remember reading in the recent TiVo quarterly report that TiVo users would all be getting the Comcast VOD feature activated on June 30th. I wonder A) if it will happen and B) If the newest firmware will come with it. It sure would be awesome to finally have VOD capability and all 6 tuners working. Crazy what a mess my upgrading from a TiVo Premiere to a Roamio Pro created.
     
  2. Jun 2, 2014 #1082 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    I got the Comcast VOD app last month but no cable card firmware upgrade. You don't need updated firmware for the VOD app. VOD app works great. 6 tuners not so much.
     
  3. Jun 2, 2014 #1083 of 1187
    clintavila

    clintavila New Member

    6
    0
    Apr 12, 2010
    Houston
    Good news. I got the firmware update.. Finally! It appears to have downloaded several hours ago. Gosh and it only took 3 months and 18 emails. Ugh! :eek:

    I am happy :) to report that for the first time since I purchased my TiVo Roamio Pro all 6 tuners are working and all channels seem to be tuning perfectly. I tested and had 6 shows recording simultaneously. :up::up: Hooray! Boy this was a really painful process but I am happy that I can finally use my cable and TiVo to its full potential. :D

    I hope Comcast finishes this firmware roll out sooner than later and ends the misery and frustration we TiVo users are experiencing.
     
  4. Jun 2, 2014 #1084 of 1187
    c_tripps_2k

    c_tripps_2k Member

    32
    0
    Sep 12, 2005
    Comcast will just find another way to make its customers miserable. Raise prices, implement data caps....... Where there's a will there's a way. :eek::eek::eek:
     
  5. Jun 3, 2014 #1085 of 1187
    mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    I am still at 1.5.3 1101. I am in the Baltimore/Westminster area, where are you located? I got to 1101 after a lot of work with comcast. They often say that cable cards are not supported anymore...
     
  6. Jun 3, 2014 #1086 of 1187
    timroycny

    timroycny New Member

    9
    0
    Jun 3, 2014
    I've just installed my TIVO Roamio Plus last night and a TIVO Mini. I have 1.5.2 3001 and my VOD feature is active and i was able to call up an episode of The Americans no problem. Just waiting on new firmware so I can have the correct number of streams. If I have TV on my main box and the mini and then record something I am then no longer authorized for view on my other streams.
     
  7. Jun 3, 2014 #1087 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Next time a cable company states they no longer support CableCards, ask them to please put that new policy in writing as the FCC would be very interested in their decision not to follow Federal Regulations...
     
  8. Jun 3, 2014 #1088 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Bazinga! :D
     
  9. Jun 4, 2014 #1089 of 1187
    timroycny

    timroycny New Member

    9
    0
    Jun 3, 2014
    After posting to twitter Comcast Cares, emailing (we_can_help@cable.comcast.com), opening a ticket with the normal Comcast phone support people and opening a FCC cablecard complaint I got a call from a local Executive Support Rep the next day while I was at work. He forwarded my info to the national engineer team while I was at work and he followed up with an email. By the time I got home that night I was able to view content on all 6 streams. I verified by recording 6 HD upper level channels and then played them all back after the fact and each was flawless. So far no more "your not authorized" messages even while having the Roaomio and the Mini up at the same time while recording other shows.

    It should be noted that while I requested he see about getting them to upgrade my Cisco Card to the 1.5.3 firmware they did not. Whatever they did in the background to fix it wasn't related to firmware on my device. Perhaps they had to flag my account in the correct way or change something at a local head-end. Ill post here if I get any word back on what the fix was.
     
  10. Jun 4, 2014 #1090 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    If you don't have the 1.5.3 firmware, you will most likely have problems. It is a random error.
     
  11. Jun 4, 2014 #1091 of 1187
    timroycny

    timroycny New Member

    9
    0
    Jun 3, 2014
    Yup, foot in mouth. I got home today and my channels are telling me I'm not subscribed to them. I feel dumb for posting prematurely. Guess I'll keep working with the exec rep and hope they can get me that firmware after all.
     
  12. Jun 4, 2014 #1092 of 1187
    Pejota

    Pejota New Member

    16
    0
    Sep 5, 2013
    This is in Central Florida. I hadn't been in contact with Comcast at all about getting the firmware upgraded, yet one morning there it was.
     
  13. Jun 5, 2014 #1093 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    So based on the information on this thread I finally filed a complaint with the FCC on Friday of last week. I have not been contacted by Comcast since filing the complaint, but this evening I noticed that my firmware had been updated to PKEY1.5.3_F.p.1201!!! I think the timing must be more than just coincidence with my FCC complaint.

    I would highly encourage anyone that is still having problems to file an FCC complaint. The form on the FCC website is very easy to fill out. You can do it in less than 5 minutes, which is much quicker than any interaction you will have with Comcast. Who knew a federal government agency could actually be useful?
     
  14. Jun 6, 2014 #1094 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    I hate to bust your bubble, but I got the same 1.5.3 1201 update last night. I haven't spoken to anybody from Comcast in months and I've filed no FCC complaints. Afraid it was a random coincidence

    6 tuners here I come, finally
     
  15. Jun 6, 2014 #1095 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    Well glad to see that it is finally being rolled out. Nice to have my Tivo fully functional after 9 months.
     
  16. Jun 9, 2014 #1096 of 1187
    timroycny

    timroycny New Member

    9
    0
    Jun 3, 2014
    What state are you both in?
     
  17. Jun 9, 2014 #1097 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    For all anyone knows, General roll outs of 153.1101 and newer may be the direct results of so many FCC complaints being filed....
     
  18. hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    I'm in GA 30041. The firmware fixed all of my problems. Dare I say the Tivo has been perfect ever since.
     
  19. DB_0673

    DB_0673 New Member

    32
    0
    Sep 2, 2009
    Do I understand that an older card with the correct firmware listed above will work in a Roamio
    I currently have a Tivo HD (5 yrs old) that has the same firmware as listed. I am planning to replace it with a basic Roamio. should my card work or should I get a new one
    If my current card will work, do I just put it in the Roamio and then call Comcast to pair it with the new device?

    thanks
    Dan
     
  20. weaver

    weaver Member

    286
    0
    Feb 27, 2004
    Alexandria, VA
    Since the basic Roamio is 4 tuners, it should work fine.

    Calling Comcast should work, just let them know it is currently paired to the TiVo HD in case they need to unpaid the card with that unit first.
     

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