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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Apr 9, 2014 #1021 of 1187
    Xabanero

    Xabanero New Member

    6
    0
    Dec 12, 2013
    Buda, TX
    Still getting V53 errors on TWC.
     
  2. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Update on the FCC Complaint I filed against Charter a couple of weeks ago...

    As noted earlier I received a firmware upgrade to 153.1101 to one of my Roamio Boxes CableCards. I had to swap cards around so my Roamio Pro had the current firmware CableCard. I got everything switched and reactivated and my 6 Tuner Roamio Pro has been working without failure for 4 days now.

    This morning I got a phone call from "Larry" at Charter Management stating they had received my FCC complaint and they would be getting Charter Management involved and to expect another phone call from them in the next few days....

    Makes me wonder if the firmware upgrade I received last week was related to the complaint or just a part of scheduled (unannounced) upgrades?

    Looking forward to receiving the next phone call to see what is going on at Charter... ;)
     
  3. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    V53 is specific to cable cards. Other then trying new cable cards to fix that error code, try cold booting the box to fix this error.

    To cold boot your TiVo, Unplug the Internet connection along with the power.

    Wait 15 seconds and only plug the power back in.

    Once everything is booted back up, plug the Internet connection back in

    Connect to the TiVo service by going to messages and settings- Settings- Network- Connect to TiVo service now.

    I have not seen any information as to what CableCard/Firmware you are currently running. This information may help others on this forum to resolve your problem... :)
     
  4. clintavila

    clintavila New Member

    6
    0
    Apr 12, 2010
    Houston
    I'm in Houston and had a conversation via email going with Comcast Cares. She (Delerie Magee) said she would email me when she found something about how I could get my firmware update pushed. Her original message said the head tech said there is no such firmware update. I even included the actual posts of Comcast customers who got the update via Comcast Cares. That was a month ago! I emailed her again and have not gotten any response. I've got 4 tuners working but I can't help but feel angry that I am now being ignored. I've read that everyone will be getting PKEY_1.5.3_F.p.1101 update sometime "this year". Oh the frustration. I'm wondering if I should just sit tight and wait.. Or file an FCC complaint and see if I get a response from Comcast. I also read that Houston is supposed to be updated so that Xfinity ONDemand will work with TiVo. It's scheduled to be done by June 30th according to announcement from TiVo. I wonder if PKEY_1.5.3_F.p.1101 will be pushed at the same time. Who knew upgrading my system would be such a pain in the ass. :0(
     
  5. Unbeliever

    Unbeliever Random Nobody

    5,192
    5
    Feb 3, 2001
    Altadena, CA
    Altadena got 1101 recently, so it's a general push.

    --Carlos V.
     
  6. andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I tried to get my firmware updated in Houston through regular channels and like you, eventually they stopped responding to me. Thanks to an ex-member here on the forums, he was able to get my firmware updated for me through a contact he had at Comcast in Houston. Unfortunately he was banned from the forums for whatever reason.

    So it is possible. Comcast Houston does have the firmware somewhere, I just don't think it's possible to negotiate around the red tape.
     
  7. bmgoodman

    bmgoodman Member

    971
    2
    Dec 20, 2000
    Northern...
    So I was given some good information from two Roamio users just a few miles from me. Armed with this information, I went through the Comcast Cares route and opened a ticket. So far, my rep has tracked down the other rep who worked on both of the tickets I was told about. "Aha!" Surely I'm making progress.... But I have now learned that the engineer involved on the back end who actually got the "beta" firmware upgrade installed has moved on to another job. (It's unclear if he's still with Comcast, but he's not readily available so far as I know.)

    So now there is seemingly nobody technical affiliated with Comcast in northern Virginia who can actually perform the upgrade. They're supposedly looking for another engineer who might be able to do it.

    I'm not sure how much I believe, but I've worked for a massive communications company before and this type of thing has a ring of truth.

    Of course, it's no less frustrating....
     
  8. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Charter Called me back today and confirmed that they had pushed PKEY_1.5.3_F.p.1101 to PKM800 cards only, It was unclear if this was done for specific cases or a general push. When I asked if I could expect an update to my PKM803 CableCard I was told an update for Non-PKM800 cards was being planned for a later date. I guess I'm fortunate one of my CC's where amongst those getting the current Firmware release. I also confirmed that CC's being issued now should also have PKEY_1.5.3_F.p.1101 on them (if you get lucky and receive a NEW card!). They had no clue that I had two Roamios....

    Bottom line, Charter does not seem to very forthcoming on what their plans are for keeping things current in the CableCard world. I guess I should just count myself lucky that I have a compatible CableCard and Firmware for my 6 tuner Roamio Pro now...

    I've had zero errors on my Roamio Pro since the updated CableCard with PKEY_1.5.3_F.p.1101 was installed. All Six tuners are working without failure, I consider this problem closed for my own household...
     
  9. GmanTiVo

    GmanTiVo give me more options

    135
    1
    Mar 8, 2003
    Ridgewood, NJ
    is there a quick way in Account Settings & Info to check how many and which ones are being used?


    It would be neat to have a submenu window showing just that...

    Tuner 1: Mini: Live Channel: CBSHD: News at 7
    Tuner 2: Roamio Pro: Recording: DiscoveryHD: Mythbusters
    Tuner 3: Roamio Pro: Live Channel: ESPNHD: Sports Center
    etc.,
    etc
     
  10. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    I'm not sure what you want that isn't given by "info" (or "right-arrow"), followed by down-arrow when watching live-tv. It's not exactly as above, but pretty close (you don't get what channel the Mini is showing, but I would claim you shouldn't.)
     
  11. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    As noted, the Info screen will show everything you want, except the actual tuner "number" for each channel. As noted, you can't see the Mini's channel here, but you can figure it out by going into the DVR Diagnostics page and scrolling through the info for all tuners and, by process of elimination, figure out what channel the Mini is on.
     
  12. AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    if you go through the cablecard screens, it tells you which tuner is tuned to which channel, cci byte...etc. This is for a cisco/sa card. I am not home to give exact instructions right now, but i think it is on the CA screens.
     
  13. ggieseke

    ggieseke Active Member

    4,026
    12
    May 30, 2008
    It's definitely possible. I'm in Pasadena and all I had to do was email comcast_cares and the next day a nice lady called me back and updated the firmware in about 10 minutes.

    Include your account number, a phone number, and everything you can think of from the CableCARD diagnostics screen.
     
  14. bmgoodman

    bmgoodman Member

    971
    2
    Dec 20, 2000
    Northern...
    So another week of waiting to be told that nobody left in the engineering department (in my region) knows anything about a beta program or how to upgrade individual firmware. There is also no planned rollout in my area. They went so far as to say that nobody in my area has ever been given this new firmware, despite my having Comcast help ticket numbers from two people within 5 miles of me.

    They're succeeding in their plan to wear me down and make this so time consuming that I just go away, though I may complain to my city's cable franchise authority. What I don't know is what is Comcast's legal obligation to provide this upgrade to me (A) now that they have provided it to others in my area and (B) their X1 5-tuner DVR is available in my area.

    Lastly, I'm wondering if providing them with the name of a Comcast engineer who is doing these firmware upgrades in California, Texas, or New Jersey would be useful....
     
  15. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    An FCC complaint is likely to provide more benefit to you. It's an FCC requirement that they supply you with a 6-tuner cablecard once they make more than a 4-tuner device available in your area.

    I'm sure if you talk to the right folks at Comcast National, you'll get action from Comcast. It's just finding those folks that is so difficult, as you've discovered! An FCC complain will get high up attention, especially now in the pre-TW-merger era.
     
  16. tim1724

    tim1724 Member TCF Club

    253
    3
    Jul 3, 2007
    Temple City, CA
    My PK800 got upgraded to 1.5.3.1101 a few days before Charter Alhambra went to its new all-digital lineup. Seems to be a system-wide rollout. (Not surprising, as Charter seems incapable of updating individual devices.)

    Now if only they'd update their tuning adapters to the latest firmware. (Or get rid of SDV.)
     
  17. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    My Tuning Adapter from Charter (Alhambra) firmware is at STA1.0.0_1520_LR_F.1601
    TiVo recommend a release of at least 1402. The most current release from Cisco is STA1.0.0_1520_LR_F.1901
     
  18. tim1724

    tim1724 Member TCF Club

    253
    3
    Jul 3, 2007
    Temple City, CA
    Yep, same here. Charter Alhambra upgraded to 1601 at some point in the last few months. I wish they'd go up to 1901, as that version is supposed to fix the problem where the TA randomly stops working, necessitating a reboot.
     
  19. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    File an FCC complaint, that will light a fire underneath them large enough to force them into action.

     
  20. GmanTiVo

    GmanTiVo give me more options

    135
    1
    Mar 8, 2003
    Ridgewood, NJ
    Thank you!
     

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