1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 27, 2013 #81 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    That's generally how it's worked for me in the past as well. But that doesn't seem to be happening this time. The new cable card has been in the Roamio since yesterday, and it still hasn't updated its firmware, so I'm stuck on 1401. I noticed that the CP screen also still says "Waiting for CP Auth". But the card is paired and my channels are working (on 4 tuners), so obviously it's not really waiting for authorization. But maybe whatever it's waiting for is preventing the firmware update?

    This sucks. Now I'm going in the wrong direction.
     
  2. Aug 27, 2013 #82 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    That is definitely wrong, It should say:
    Auth Status: CP Auth Received

    http://support.tivo.com/app/answers/detail/a_id/2571
     
  3. Aug 27, 2013 #83 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Yup, that's what the old card says. But I don't understand how the new card is working at all if it hasn't received authorization from Comcast. Any time I've ever seen a card say "Waiting for CP Auth", the encrypted channels don't work. But channels are all working fine (on 4 tuners). I'm going to have to call Comcast again when I get home tonight, but something tells me they aren't going to have any idea what I'm talking about. Now I kinda wish I kept the old card.
     
  4. Aug 27, 2013 #84 of 1187
    Rose4uKY

    Rose4uKY Member

    388
    0
    Mar 28, 2003
    Kentucky
    My Roamio just came but we just moved and got a premiere 3 weeks ago and Time Warner gave us a new card. I am hoping that card works with our new box and we get all 6 tuners. I know before ours was a Motorola card not sure if it still is. But now I want to unpack the Roamio and ship back the Premiere..
     
  5. Aug 27, 2013 #85 of 1187
    jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    I'll add to the data pool since mine is different:

    Motorola
    FW* 06.25
    FW 05.23

    I'm not sure what this means to me yet, my Roamio arrives today so I'll know soon I guess.
     
  6. Aug 27, 2013 #86 of 1187
    lessd

    lessd Active Member

    7,699
    5
    Jan 23, 2005
    CT
    That exactly what I have on my Comcast Moto cards.
     
  7. Aug 27, 2013 #87 of 1187
    brianm729

    brianm729 New Member

    36
    0
    Jul 10, 2013
    I have been getting a V58 error message with my outdated cable cards. I enabled 4 tuners and have not seen this error message since, but some channels randomly will not tune. I can switch tuners or change the channel a few times and it will usually work again. Is this related to the outdated cable card firmware? Or am I dealing with 2 different issues. I am getting pretty frustrated.
     
  8. Aug 27, 2013 #88 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Did you reboot the TiVo after dropping down to 4 tuners?
     
  9. Aug 27, 2013 #89 of 1187
    brianm729

    brianm729 New Member

    36
    0
    Jul 10, 2013
    I did and from what I can tell it us only using 4 tuners and I no longer see the V58 error. I am now just getting a black screen or channel not authorized message. If I switch tuners then switch back, or change the channel a couple times it seems to fix itself. I'm trying to figure out if this is related to the firmware or a different issue. Comcast has repaired my cards about 5 times now.
     
  10. Aug 27, 2013 #90 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    If you're seeing "channel not authorized" messages, it could very well be the same issue.
     
  11. Aug 27, 2013 #91 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Okay, I called Comcast and had them re-enter the cable card serial number and Host ID. It was still saying "Waiting for CP Auth" after about 10 minutes, so they told me to get the card replaced (again). But after I hung up, it magically switched to "CP Auth Received". Progress! But I'm still stuck on the old 1401 firmware. I called Comcast back after about an hour and asked them if there was any way to push the new firmware to my cable card. They had absolutely no idea what I was talking about and told me I'd have to call TiVo for that. Wonderful.
     
  12. Aug 27, 2013 #92 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    Who is you cable provider? I'm assuming Verizon, but just checking...
     
  13. Aug 27, 2013 #93 of 1187
    wlexx

    wlexx New Member

    8
    0
    May 14, 2010
    So, with all the issues in this and other forums with cable card provisioning and firmware, do any of the Cable providers allow customers to purchase and install their own cable cards? I have seen a number of them being sold on Ebay for like a couple of bucks.

    This would also save on the monthly rental the the cable companies charge for them.
     
  14. Aug 27, 2013 #94 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    Interesting question. I think the chance of buying a CableCARD from a cable provider is about the same as buying a cable box (or DVR) from them. Probably close to zero... No sarcasm intended.
     
  15. Aug 27, 2013 #95 of 1187
    brianric

    brianric Active Member

    1,410
    2
    Aug 29, 2002
    Pennsville, NJ
    I just went through this today with the V58 error message setting up my Pro with Comcast. Spent an hour on the phone to get it resolved.
     
  16. Aug 27, 2013 #96 of 1187
    FACTAgent

    FACTAgent New Member

    11
    0
    Aug 27, 2013
    NJ
    Regarding Cablevision / NDS cable cards: I have been following a thread on the Yahoo Cablevision group's message board that Cablevision's Head of Engineering participates in. He says they are pre-qualifying a FW update for the NDS CCs. I just bought a Roamio Pro and am waiting for 24 hours to pass for account activation. I will let everyone know my experience after I install tomorrow night.
     
  17. Aug 27, 2013 #97 of 1187
    andyf

    andyf Active Member

    1,177
    2
    Feb 23, 2000
    Houston,...
    My sixth stream dropped out again. After working for a day I tried switching to a new channel and the same problem occurred. I have switched to 5 tuners and rebooted. The fix I experienced was not permanent.
     
  18. Aug 28, 2013 #98 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    Same here with Comcast either during initial installation or overnight during field upgrades.
     
  19. Aug 28, 2013 #99 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    I think I remember the old 1401 firmware. You're on a Cisco PKM801 card right and the firmware is dated 2009? If so you're gonna have to wait until Comcast pushes the S26 guide update to your area. When I swapped out my SA cards to Cisco cards, that was the "latest" firmware for the Cisco cards until the S26 guide was pushed out. Then both the SA and Cisco cards got the same PKEY1.5.2_F.p.3001 firmware.
     
  20. Aug 28, 2013 #100 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    TiVoMargret, According to the FAQ, it says that if the user doesn't have a six tuner capable CableCARD or the CableCARD won't update it's firmware, to
    "Contact your cable provider to get a new CableCARD that will support six tuners. " This doesn't take into account that some cable providers may not offer CableCARDs with firmware compatible with six tuners, so requesting another one would be futile since that one would have the same firmware version, plus the added hassle of having to pair it to the TiVo which ease of doing so is hit or miss. What TiVo needs to do is get the cable providers to update their firmware, otherwise it could be years until this is fixed. Comcast for example has been rolling the PKEY1.5.2_F.p.3001 firmware for awhile now and hasn't even made it to all the markets yet, so I can't imagine them sending out yet another firmware update any time soon, especially since the last time there was a firmware update pushed out was in 2009 or 2010. I mean the only reason why Comcast even updated their firmware this time around was because of a chronic "not authorized" message on channels that were indeed authorized, which had been going on for a few years, and is only because it was also affecting their set top boxes that use a CableCARD.
     

Share This Page