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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Feb 1, 2014 #921 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    Have you checked your history I too thought my box was perfectly for 2 months then a realized I was behind on certain shows. I could not understand why, then I checked the history numerous recording where missed due to no signal. I am not saying this happened to just checking to see if it's a possibility.


    If your history is all good how many season passes do you have? I currently have 97 I am wondering if maybe the amount the tuners get used plays a factor
     
  2. Feb 2, 2014 #922 of 1187
    Speed13b

    Speed13b Speed

    6
    0
    Sep 17, 2007
    Central Mass.
    What Charter market are you in? I'm in Massachusetts and hitting a constant wall trying to get Charter to update my cable card firmware to support 6 tuners...
     
  3. Feb 3, 2014 #923 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA

    Ryan, who or how did you contact Charter to get the firmware upgrades done? I've had three or 4 techs at my house and they all claim they can not do anything about upgrading CableCards... (They have even called me from other clients houses on how to change the number of active tuners on Roamio's having the problems we have been discussing here)...
     
  4. Feb 4, 2014 #924 of 1187
    Ryan Nelson

    Ryan Nelson New Member

    17
    0
    Jan 31, 2011
    I checked my history and I have no missed recording due to tuning or signal issues. We record a LOT and just keep the 3TB worth or storage full and old shows delete on their own. We have 242 season passes set up. I'm definitely getting all 6 tuners on Charter now. I'm running PKEY1.5.2_F.p.3001 firmware now on a Cisco cablecard hardware model 0803, version 0010. The tuning adapter firmware is xxx.1501. I am running Tivo software 20.3.8.1.RC1-USA-6-840 as part of the beta program, but I dont think the tivo software has anything to do with it. As soon as charter upgraded my cablecard firmware, it started working with all 6 tuners and has ever since.
     
  5. Feb 4, 2014 #925 of 1187
    Ryan Nelson

    Ryan Nelson New Member

    17
    0
    Jan 31, 2011
    I'm in Birmingham, AL so might be a bit different. I just kept hounding them. At first they sent their 3rd party contractors out, then Charter's techs got involved, and finally the charter supervisor for my area got involved. It took months but I got the firmware upgrade eventually. They targeted by box and it still wouldnt upgrade. They finally removed my cable card, took it to their central office, put it in their test Roamio, upgraded the firmware, and then drove it back to my house, and re-paired. My only advice is to just keep on them. If anyone in the Birmingham, AL area has any issues getting an upgrade I can give you the local charter supervisor's name and number.
     
  6. Feb 4, 2014 #926 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    This morning I sent an email to comcastcares_support@comcast.com requesting a firmware update. A few hours later I got a call from an exec saying he would have a tech send the update. In a few minutes, the firmware was downloading and I now have the latest version, PKEY1.5.3_F.p.1101.

    He also said that they had tried to push the update to everyone and some cablecards did not "take" the update. He said if it did not work they would replace the cablecard; but it worked for me.
     
  7. Feb 4, 2014 #927 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    I HAVE BEEN UPDATED! In all seriousness I can't say how glad I am that Comcast stepped up on this issue.
     
  8. Feb 4, 2014 #928 of 1187
    sketchr

    sketchr New Member

    11
    0
    Jan 23, 2014
    No update for me yet. Just emailed Comcast...
     
  9. Feb 5, 2014 #929 of 1187
    PaperFriend

    PaperFriend New Member

    40
    0
    May 31, 2011
    Texas
    I keep emailing and using twitter with no one replying back. I have comcast in Houston and have only 5 working tuners on my Roamio Pro
     
  10. Feb 5, 2014 #930 of 1187
    andyf

    andyf Active Member

    1,177
    2
    Feb 23, 2000
    Houston,...
    Executive relations at the regional office in Houston called me after I emailed. She had no clue about any firmware update or how it could be done. She did say she would research the issue and call me back. Whether she will or not is anyones guess.
     
  11. Feb 5, 2014 #931 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    Andy pm me your cable card and I will sent to my contact.
     
  12. Feb 5, 2014 #932 of 1187
    andyf

    andyf Active Member

    1,177
    2
    Feb 23, 2000
    Houston,...
    Done
     
  13. Feb 5, 2014 #933 of 1187
    sketchr

    sketchr New Member

    11
    0
    Jan 23, 2014
    Well, my answer was a little different. Received a call today after my email last night. She responded that the upgrade was scheduled to go out late February early March for my area (I'm in the twin cities, MN) and that individual pushes could not be done.
     
  14. Feb 5, 2014 #934 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    She is a liar other members here from your area received updates.
     
  15. Feb 5, 2014 #935 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010


    I think Andy is gonna wanna take me on date after today lmao.
     
  16. Feb 5, 2014 #936 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    GriffithStrife - Any chance you can share your Comcast contact with the rest of us? I just get the runaround, as documented earlier in this thread, by going through Comcast in my area.
     
  17. Feb 5, 2014 #937 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    I can forward info but from what I have been told he can only help if your in Houston. He asked me not to give his info, but I am welcome to send requests.
     
  18. Feb 5, 2014 #938 of 1187
    andyf

    andyf Active Member

    1,177
    2
    Feb 23, 2000
    Houston,...
    Wow! My CableCard just updated. Am now on 1.5.3_F.p.1101.
     
  19. Feb 5, 2014 #939 of 1187
    sketchr

    sketchr New Member

    11
    0
    Jan 23, 2014
    Is his name Jonathan?
     
  20. Feb 5, 2014 #940 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    No I would say if it was but no I would give you his info but he said not to I apologize.
     

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