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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Jan 17, 2014 #861 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Seems I hit the jackpot!

    We'll see when I get home!

    Mr. XXXXXXXX,

    I have given your information to my engineers, and they have added your
    card to the list of cards to receive the updated firmware. It may take
    24-48 hours to update. Please let me know if I can be of additional
    assistance.

    Executive Customer Relations Team
    Comcast Cable


    If I do get the upgrade, I have the name, number, and case number that I can pass along.
     
  2. Jan 17, 2014 #862 of 1187
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Haha, with 2 weeks to spare on the return window. Congrats, guess it shows persistence pays off...
     
  3. Jan 17, 2014 #863 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    You got that right. It was all getting boxed up and going back if not. I didn't want to get stuck in "upgrade soon" and tied in to a year contract with no recourse should comcast say they aren't upgrading soon enough.
     
  4. Jan 18, 2014 #864 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Great news. Let us know how it goes. Don't forget to reboot your TiVo after the update.
     
  5. Jan 18, 2014 #865 of 1187
    dlfl

    dlfl Cranky old novice

    6,997
    17
    Jul 6, 2006
    Near...
    Just as a point of clarification, in Cincy you are in the TWC "Southwest Ohio" region, which includes from north of Dayton down to Cincy. I know Columbus is in a different region. I'm not sure what region south-central Ohio (e.g., Portsmouth) is in - but doubt it is SW Ohio.
     
  6. Jan 18, 2014 #866 of 1187
    squiddohio

    squiddohio New Member

    216
    0
    Dec 20, 2001
    Ohio
    Update from SW Ohio.
    First, I'm not sure about the firmware on the card, but I did copy the card before installing it, and the card has a date of 3/27/2009, followed by HW 1.2 "F." Other than that, I'd have to look on one of the info screens sometime. If you want that info, let me know and I'll look and post it.
    When I later called back TW (the Cable Card Hot Line) last night to pair up the Tuning Adapter, we were talking about the 6 tuners, and the tech said something about the MultiStream cards staying two tuners ahead of current technology - if devices are on the market having six tuners, then the cards are designed to handle 8 so they are ready for the next wave of devices.
    Also, I got one strange message from the TiVo when I plugged in the TA. A screen popped up and said something about the TiVo having 6 tuners and saying that the attached TA could not handle that many. I mentioned this to the tech who said that did not make a lot of sense due to the way the TA, the Cable Card, the TiVo and TW communicated. I did not follow all of it, but I think the gist of his comments were that the TA could handle any number of tuners and I should not be concerned. Anyway he paired it up and SDV stations are being received. This afternoon I will find some SDV stations and set each tuner to record so that I can be sure that all 6 tuners can get SDV at the same time. If the Tuning Adapter explodes at that time, expect another post here.
     
  7. Jan 18, 2014 #867 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Nothing as of yet... I've unplugged both the Tivo and the cablecard a few times, but no update yet.

    24-48 hours... wonder if that's 'business hours'
     
  8. Jan 19, 2014 #868 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Let things sit for another day or so. If you don't get the update contact Comcast again.
     
  9. Jan 20, 2014 #869 of 1187
    kealoha311

    kealoha311 New Member

    16
    0
    Dec 4, 2001
    Hillsboro,...
    I had issues again on Friday with recordings from Syfy. It worked fine recording from numerous other channels the rest of the week. Tonight is another night with Syfy shows recording, so I'm going to try and reduce the number of tuners to 5 and see if that helps.
     
  10. Jan 20, 2014 #870 of 1187
    mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    I had a similar issue getting certain channels to record and was not getting the not authorized message. Ended up being a bad coax cable. Check the channel signal strength using the tivo signal strength screen and check different channels. Bad signals seem to effect random channels with no pattern. In my case tuning to a low signal channel and grabbing the coax changed the signal strength, showing me the bad ground on my cable connection. I replaced the bad coupler and all is good now, with 5 of 6 tuners active. Perhaps this will help?
     
  11. Jan 20, 2014 #871 of 1187
    kealoha311

    kealoha311 New Member

    16
    0
    Dec 4, 2001
    Hillsboro,...
    Did you see signal strength that was dropping low on the bad channels? Mine all show 100% when this happens. I'll try another cable though to see if it helps at all. Thanks.
     
  12. Jan 21, 2014 #872 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Downloading now!
     
  13. Jan 21, 2014 #873 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Good luck! Looking forward to your results report!!
     
  14. Jan 22, 2014 #874 of 1187
    realfun4u

    realfun4u New Member

    9
    0
    May 11, 2009
    Sanford Florida
    read this post it might be the reason?

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=513715

    SA cards are having problems TiVo say use Moto ones :-/
     
  15. Jan 22, 2014 #875 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    What happened?
     
  16. Jan 22, 2014 #876 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Seems to be working. I updated the tuners back to 6 (88636) and haven't had a v58 yet.
     
  17. Jan 22, 2014 #877 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Thanks. What firmware did you get? How did you do it?
     
  18. Jan 22, 2014 #878 of 1187
    mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Yes, I saw signal strength jump around as I grabbed and moved the coax cable.
     
  19. Jan 22, 2014 #879 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    jntc - Do you have contact information for the person at Comcast that got this done for you?
     
  20. Jan 22, 2014 #880 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    I got the 1.5.3_1101 version. I contacted comcastcares and someone reached out to me. It's a local rep for my 'region' but I'm going to try and get a contact, and/or see if he is willing to help point the rest of you in the right direction.

    Comcast engineers are aware there is an issue, and that the 1.5.3_1101 'fixes' the problem that the Roamio has...

    As soon as I hear back from him, I'll let you all know.
     

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