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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Jan 16, 2014 #841 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    That's the one you need!
     
  2. Jan 16, 2014 #842 of 1187
    jntc

    jntc Member

    116
    0
    Dec 5, 2013
    Nice, that's the right one!

    Now if you could help us out with a reference # from comcast or something, so we can do this as well.

    My last communication to the Executive Service group was returned with - "You probably need your signals checked by a technician" :thumbsdown:
     
  3. Jan 16, 2014 #843 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    Guys don't get to excited it seems keen is in an area that did not get 3001 firmware like Palm Beach County. So getting anyone at comcast to admit to it was individual will be impossible.
     
  4. Jan 16, 2014 #844 of 1187
    jntc

    jntc Member

    116
    0
    Dec 5, 2013
    This is probably 100% accurate. To date, I've spoken with three representatives from this office. Each have claimed that this is news to them, and is a TIVO problem, not a Comcast problem. That their cards support six tuners and work as designed. (The X1 is the common pointer for equipment) and they even suggest that the X1/2 will support up to 8 tuners with the new PK809 card coming soon.

    I have a new, fourth, rep now that I'm in a email conversation with, so we'll see how that turns out.

    I'm going to just keep trying till I hit the right one, or until Comcast upgrades my area.

    One of them did indicate that there was a pre-trial in south Florida for the new firmware, and that it caused a number of problems, so they rolled them all back. - just an FYI
     
  5. Jan 16, 2014 #845 of 1187
    PaperFriend

    PaperFriend New Member

    40
    0
    May 31, 2011
    Texas
    Spent an hour on the phone. Called Tivo, that called Comcast. No one could get my cablecard updated. Still getting v58 errors on my 6th tuner.
     
  6. Jan 16, 2014 #846 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    So after reading these last few posts I decided to give comcastcares a chance. I tweeted them last night, and they quickly responded asking for my contact information. This morning a representative called me to get more information. She said someone would follow up with me today. Jonathan from my local (zip 30041) "field team" called me this afternoon. He told me that all Comcast cablecards are the same, and that they all have the same firmware. He also told me that cablecards are one-way devices, meaning that the cablecard talks to Comcast but Comcast cannot talk to the cablecard. Since this is the case, Jonathan said the cablecard can not be updated! Geez! What a line of BS! He offered to send a tech with a new cable card, but he said since they were all the same this would not fix my problem. I told him I only wanted a new cablecard if it came with the updated firmware. Again he told me that the firmware on all of the cards is the same, so I told them there was no point in just swapping out of date cards. He then offered to forward my information to "Engineering" for more investigation. Now what are the chances that my information actually goes to an actual engineer that understands cablecard technology? The quest continues...
     
  7. Jan 16, 2014 #847 of 1187
    jntc

    jntc Member

    116
    0
    Dec 5, 2013
    This is comparable to my scenarios thus far as well. The exception being no one has offered to refer to engineering for me.

    What's a bummer, is that this firmware fixes the issue. If we could only get it.
     
  8. Jan 16, 2014 #848 of 1187
    hornmustang

    hornmustang New Member

    31
    0
    Sep 12, 2013
    So Jonathan called me back to tell me that he had spoken with Engineering. Engineering told him that 6 tuner support was not available in my area, and that there is no ETA for the upgrade in my area. This is a disappointing answer, but at least it seems to be accurate.
     
  9. Jan 16, 2014 #849 of 1187
    GriffithStrife

    GriffithStrife Member

    92
    0
    Oct 30, 2010
    Guys from what I have been told by the FCC it is illegal for Comcast not to support 6 tuners if their own equipment supports 6 tuners. Here in Houston the x1 supports 6 tuners so it is illegal for the cable card provided by them not to support 6 tuners. What we must do is all pull our strength and stop talking about and stop whining and file a class action lawsuit not just for this. But for OnDemand not being available to all areas for PPV not working when in fact it should and used to and, for charging us 9.95 per cable card when the website clearly state first card free 2.50 for each additional card. Might I add no one even mentions an outlet fee till you get the bill.

    We all complain like dummies to one another we need to step this thing up. We are paying for service we should not be treated like 2nd class citizens because we choose to use Tivos instead of Comcast's horrible equipment.

    I have contacted a few lawyers none of them seem like the guy, but I am still looking. If you know anyone PM if you don't feel comfortable posting in public.
     
  10. Jan 16, 2014 #850 of 1187
    Keen

    Keen Member

    259
    0
    Aug 2, 2009
    Minneapolis, MN
    I think the person who helped me was out of the office today. I left a voicemail, but every time I called today I was sent straight to voicemail.
     
  11. Jan 16, 2014 #851 of 1187
    PaperFriend

    PaperFriend New Member

    40
    0
    May 31, 2011
    Texas
    I am in Houston also and I am not happy that I am limited to 5 tuners!
     
  12. Jan 16, 2014 #852 of 1187
    jntc

    jntc Member

    116
    0
    Dec 5, 2013
    What area are you in?

    FWIW: I'm in Harford County Maryland - and am told the x1 supports six tuners.
     
  13. Jan 17, 2014 #853 of 1187
    David Platt

    David Platt !Texas TCF Club

    10,469
    8
    Dec 13, 2001
    Portland, OR
    I'm having trouble with Frontier FiOS too. They shipped me a new Moto card with 6.25, but no luck. I got it set up two days ago, and tonight was the first time that my tuners got a real workout. With all the tuners active, I got severe pixelation and several recordings are incomplete.
     
  14. Jan 17, 2014 #854 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    That is complete BS. Only a handful of folks here in PBC had their cable cards rolled back, and to my knowledge, none of them were TiVo's.

    "Only a very small number of cablecards were rolled back in this area of Florida. My understanding is that none of these were in TiVO devices. "

    http://forums.comcast.com/t5/XfinityTV-and-Equipment/Cisco-Firmware-1-5-3-1101/m-p/1967519#U1967519
     
  15. Jan 17, 2014 #855 of 1187
    squiddohio

    squiddohio New Member

    216
    0
    Dec 20, 2001
    Ohio
    I just installed my swell new Roamio Pro yesterday. I'm on TWC in Southern Ohio. I'm able to pick up the M-Card and call the cable card number myself, which I have done before. Everything went smoothly and the card received a signal on all six tuners, which I immediately set to record six different shows, just to be sure everything was operating as it should, because I have been reading this discussion with some trepidation. I'm no cable technician, but I would think that the problems that some are experiencing in getting all six tuners fired up is due to something with the local system rather than something with the card or the TiVo. All I can say with certainty, however, is that we seem to be having no problems with Time Warner in Cincinnati.
     
  16. Jan 17, 2014 #856 of 1187
    jntc

    jntc Member

    116
    0
    Dec 5, 2013
    What firmware do you have installed on your cablecard? It's a firmware issue, plain and simple.
     
  17. Jan 17, 2014 #857 of 1187
    BobCamp1

    BobCamp1 Active Member

    1,348
    10
    May 15, 2002
    If the X1 supports six tuners, and the Ceton HTPC supports six tuners, but the Tivo is limited to 5 tuners, guess who has the problem? Are you sure you're going to sue the correct company here?

    The CableCards support six tuners. It complies with the FCC and CableCard regulations. There's an incompatibility between that CableCard firmware and the Tivo that doesn't exist with all other products, one of which is a third-party product! It's not surprising, since the CableCard standard is weak when it comes to multiple tuner operation and testing.

    This happens all the time in other industries. Bluetooth, cell phones, etc. Bluetooth even has an UnPlugFest where everyone brings their product to see if it's compatible with other Bluetooth devices. Usually in this situation, Tivo is the one that addresses the incompatibility since they are the only one having problems. Now if all third-party products were having problems, or there was a blatant failure to meet the specification, then the responsibility would fall on the cable company and CableCard manufacturer.

    It's nice that the very latest CableCard firmware is compatible with Tivo, but if that firmware release isn't being used almost everywhere than it doesn't mean very much.
     
  18. Jan 17, 2014 #858 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Sadly, I believe you are probably correct. I wonder if TiVo is doing anything to try to fix the problem--or even if it can be fixed in software? I don't have much hope for the cable companies to want to fix this if it only happens with Roamios.
     
  19. Jan 17, 2014 #859 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    If you're in an SDV area, try recording 6 SDV channels.
     
  20. Jan 17, 2014 #860 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Ditto Bob! I've been saying that since almost day one while I had both the Roamio Pro and a Ceton InfiniTV 6 PCie.

    TiVo did release a software version recently that attempts to retune channels. It works pretty well for me, not sure about others. Probably because I have a recent but not very latest FW, 153.0601 or something like that.
     

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