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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 26, 2013 #61 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We have information on our website discussing CableCARDs that don't support six tuners on Roamio:

    http://support.tivo.com/app/answers/detail/a_id/2566/

    Click on "CableCARD Troubleshooting" and then "I have Roamio Plus or Roamio Pro, but only four tuners are working".

    We are aware that Comcast is in the process of updating the firmware on their Cisco/Scientific Atlanta cards in five markets (Memphis, TN; Naples, FL; Sarasota, FL; Redlands, FL; West Palm, FL) which should be completed in October. If you are in one of these markets, please use the code on the help page to set your number of tuners to 4, until their update is complete.
     
  2. Aug 26, 2013 #62 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    The article states:

    "CableCARDs must meet minimum firmware requirements to support the 6-tuner functionality of Roamio Plus and Pro. If your CableCARD firmware is outdated, your Roamio Plus or Pro will only have four tuners available for use. However, the DVR will continue to schedule recordings as if all six tuners were working, which will result in missing or blank recordings from the two non-functional tuners.

    The following CableCARD firmware versions are capable of handling six tuners:

    Motorola CableCARDs — version 2.65 or later
    Cisco/Scientific Atlanta CableCARDs — OS Ver: PKEY1.5.2.2801"

    but my firmware is 1.5.2.3001 and I only can get 5 tuners.
     
  3. Aug 26, 2013 #63 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    According to the support site, SA Cable Cards with OS version PKEY1.5.2.2801 should support 6 tuners. Since my SA cards are running PKEY1.5.2_F.p.3001 (which I assume is newer), this issue shouldn't be affecting me, correct?
     
  4. Aug 26, 2013 #64 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    Thank you for the information!
     
  5. Aug 26, 2013 #65 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    If you have firmware at or above the versions indicated on our website as supported, please:

    1. Go to one of the non-working tuners in Live TV and enter 9-1-1-CLEAR and then 7-7-7-CLEAR. (This adds info to the logs.)

    2. Go to Settings > Network and "Connect to the TiVo Service" TWICE. (This sends us the logs.)

    3. After both calls are complete, please email me (margret@tivo.com) with the title "Roamio: less than 6 tuners" and include:
    - your TiVo Service Number (TSN)
    - the date/time you did step #1

    Thanks!
    --Margret
     
  6. Aug 26, 2013 #66 of 1187
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    I think the Motorola version info is wrong then. It should be 6.25 or later, not 2.65 or later.
     
  7. Aug 26, 2013 #67 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Well that's interesting. After going back to 6 tuners, the 6th tuner suddenly kicked in and started working, maybe the 6th stream in the card got re-initialized.

    The only different thing I did was to enable 5 tuners, reboot (presumably to force use of the 5 good streams) and then re-enable the 6th tuner (maybe reinitialized the stream). All 6 are working now.
     
  8. Aug 26, 2013 #68 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Or maybe it got authorized and one of the other tuners got unauthorized. That's the kind of thing I'm seeing. It's not always the same tuners that aren't authorized. They seem to jump around.
     
  9. Aug 26, 2013 #69 of 1187
    brianric

    brianric Active Member

    1,407
    2
    Aug 29, 2002
    Pennsville, NJ
    I just checked mine.
    FW = 2.65
    FW* = 6.25
     
  10. Aug 26, 2013 #70 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Nope. I checked all 6 tuners and they are all working on encrypted channels fine.
     
  11. Aug 26, 2013 #71 of 1187
    moyekj

    moyekj Well-Known Member

    11,140
    31
    Jan 23, 2006
    Mission...
    Status page for me shows FW* 6.25 and there are no numbers for "FW".
     
  12. Aug 26, 2013 #72 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Nice. Hopefully they stay that way.
     
  13. Aug 26, 2013 #73 of 1187
    geekaren

    geekaren TiVo Rocks, eh?!

    29
    0
    Aug 25, 2005
    Connecticut
    I think you should be okay. My SA cable card is running PKEY1.5.2_F.p.3001 and I don't seem to be having problems recording concurrently on all 6 tuners (from what I'm seeing so far... the Roamio box just arrived this afternoon).

    Here's how I checked -
    I selected 6 movies (from premium channels like HBO, TMC, Cinemax, Starz) that all ran more or less concurrently. I was able to toggle "Live TV" to see the expected movie on each of the 6 tuners. I also went into "My Shows" and started to play each recorded movie to see that it wasn't a black screen. Each looked fine, though I didn't play each movie to the end (yet :).
     
  14. Aug 26, 2013 #74 of 1187
    temitch

    temitch New Member

    5
    0
    Mar 7, 2010
    My Cablecard FW Version shows FW Version: 03.31, 02.65, 03.25
    Hope that the 02.65 in the middle number means I have a version that supports 6 tuners.
     
  15. Aug 26, 2013 #75 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    I put in the new PKM801 and had Comcast pair it. But this card has FW version PKEY1.5.2_F.p.1401, which is older than what's supposed to support 6 streams. I guess now I'll just have to wait for the firmware to upgrade itself to 3001 to see if the new card fixes the issue.
     
  16. Aug 26, 2013 #76 of 1187
    speedy2

    speedy2 TivoAddict

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    Aug 19, 2002
    Preston, CT
    What do you make of this? See pic.
     

    Attached Files:

  17. Aug 26, 2013 #77 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
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    Jan 14, 2011
    Phoenix, AZ
    Not sure how Comcast works, but with Cox and SA/Cisco CCs, as soon as you insert the new CableCARD, within 15 minutes the latest Firmware automatically starts to download (the TiVo pops up the Black CC screen informing you of this) and takes about 15-20 minutes to complete.

    Sometimes a reboot of the TiVo is required to complete the CC FW install, after the CC menu has been displayed for over 30 minutes, otherwise the TiVo will just revert back to normal operation.
     
  18. Aug 26, 2013 #78 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
  19. Aug 27, 2013 #79 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    I have FiOS, and mine displays the same info as you.
     
  20. Aug 27, 2013 #80 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
    0
    Jan 6, 2000
    New York
    I hope it works for you. Keep us posted.
     

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