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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Dec 17, 2013 #741 of 1187
    tedede

    tedede New Member

    14
    0
    Nov 13, 2003
    I'm in Amherst, a former Adelphia town. Probably should have said "Londonderry Area".
     
  2. Dec 18, 2013 #742 of 1187
    Elgato54

    Elgato54 New Member

    43
    0
    Sep 21, 2010
    I am in Tucson and have Cox.
    With the exception of the random reboots the Roamio Plus seemed to be ok. All six tuners seemed to work and no channels were missing.
    Following the upgrade a few channels were just black or unauthorized.
    Spent some time with Cox and they wanted to replace the Cable card.
    I pulled it out and it was a SA PKM800 from 2007 with HW 1.2 and "F"
    Tivo reported PKEY-1.5.3_F.p.0601

    Cox said that they would have a new card ready at the store on Monday.
    After driving nine miles and waiting 30 minutes all they had was the same card from 2010 with a huge dent in the side. Same HW 1.2 and "F"

    Gave this card a try. Tivo reported the same firmware version. Cox repaired and did some resets. Now more channels were missing! Cox was confused and wanted to send out a tech.

    Went to the other Cox store (22 miles) and picked up another PKM800 from 2011. Same HW 1.2 and "F"
    Tivo reported the same firmware. Apparently 1.5.3_F.p.0601 is the most current for Cox. The Cablecard tech said that they have no way of upgrading firmware and it only gets upgraded when engineering decides to do a mass push.

    Installed this card, re-paired and did a few resets. Much to my surprise all of the channels were back! The tech said he did a default initialization on the card which had not been done previously.

    Not sure why its working with what seems to be the same hardware and software versions.

    Does anyone know if Cox has deployed and PKM801 or PKM 908 cards?
     
  3. Dec 18, 2013 #743 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I have not seen anything but PKM800's in Phoenix, been to several stores and asked for anything newer, and no one claimed to find anything else.

    PKEY1.5.3_F.p.0601 is the latest firmware Cox has deployed,

    In fact Cox is using this same firmware on their own Contour 6 Tuner Cisco DVR, although their DVR has a PKM908 installed from the factory.
     
  4. Dec 18, 2013 #744 of 1187
    Elgato54

    Elgato54 New Member

    43
    0
    Sep 21, 2010
    Thanks.
    How is it working out for you?
     
  5. Dec 18, 2013 #745 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    I have two PKM802 cards from Cox, and they have the highest serial numbers of any I have, the rest being PKM800.

    Before I return lower S/N PKM800 cards, thinking that the PKM802s are the best to have, can you give me a reason to re-think this thinking?

    I used to only see 802s in their own equipment, and only see 800s given out as standalone. I've tried, many times, to ask Cox about it, but I get told they show all my cards are PKM800 (and the register slip reflects that), although two of the S/Ns on that slip, and in their computer records are, in fact, PKM802s. Asking about why I have two of them gets me nowhere.

    I like consistency, but I also can tell a new card from one that has been refurbished. All my cards were very obviously new (although a card that spent its life inside a cable box, would be protected from having signs of use). Sometimes I'd get ones that looked like they were hit repeatedly with a ball-peen hammer, and was frequently told "there's no such thing as new Cox equipment, it's all recycled and refurbished, then re-issued back into use", when I'd bring them in and ask for "new ones".
     
  6. Dec 18, 2013 #746 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    My Roamio Pro is doing very well, especially after the 20.3.8 update.

    Never had any issues with all 6 tuners not working, except in the very beginning back in early Sept, all my issues were SDV tuning and missed recordings on SDV channels, but rebooting the TA every few days seemed to fix that, and now 20.3.8 hopefully I will not have to reboot the TA so often.

    Roamio Pro CableCARD is a PKM800, Part# 4011354 0J, 08/03/11, HW 1.2 "F"
    Elite/XL4 CableCARD is a PKM800, Part# 4011354 0J, 07/07/11, HW 1.2 "F"
    Premiere CableCARD is a PKM800, Part# 4011354 0J, 10/25/10, HW 1.2 "F"

    As far as SA/Cisco CableCARDS go (technically)
    • PKM800 & PKM802 are for Retail devices standalone CCs (this my be incorrect, my Cox HD STB contains a PKM802)
    • PKM801/803/908 are shipped already installed in a Cisco STB/DVR
    All models run the same OS Version: http://www.cisco.com/en/US/docs/vid...sories/Release_Bulletin_M-CARD_1.5.3.0601.pdf

    I don't think there is a huge difference between them, except the 908 supports 8 tuners, and all the others only support 6 tuners
     
  7. Dec 18, 2013 #747 of 1187
    Philmatic

    Philmatic Member

    524
    0
    Sep 17, 2003
    I got to say, since installing 20.3.8, I've been able to re-enable my 5th and 6th tuners and all is well. My late night Friends recordings no longer crap out halfway through and I no longer turn on the TV to find V58 errors.

    I'm happy. This is Cox in Santa Barbara btw, Cisco Cablecard PKM800 with PKEY1.5.3_F.p.0601 installed an SA SDV adapter. I don't believe any of my issues were due to the CableCard, my issues were solely isolated to SDV tuning issues.
     
  8. Dec 23, 2013 #748 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Comcast user here with an SA 800 card and 1.5.2.1101 firmware (Harford County, MD) (No SDV, just the cable card)

    I'm getting a LOT of v58 errors. I tried the tuning ideas presented by TivoMargret and when switching between tuners it appears that only 3 are actually working (not quite sure I did this right though). However, I've been able to record 5 shows with no problems, but when tuning I get v58 errors a LOT - I can change back and forth a few times and the channel will usually come in okay after that. Also, on some of my mini's I'm getting audio disappearing altogether and I have to reboot for it to 'fix' itself. V58's on the mini's as well.

    I've had Comcast re-pair the card twice now, but still getting the unauth'd v58s

    Do I have a bad Roamio (this is the second one I've tried) ? A bad cablecard? I know they support 6 tuners cause they offer the X1 in our area, and it works.
     
  9. Dec 23, 2013 #749 of 1187
    HDRyder9

    HDRyder9 Member

    196
    0
    Aug 2, 2007
    You need a cable card firmware upgrade from Comcast. Pester them until they give it to you.
     
  10. Dec 23, 2013 #750 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    What version do I need? This card 'updated' when I first plugged it in. Do I need a new card? Or, how do I get a firmware update?
     
  11. Dec 24, 2013 #751 of 1187
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Did you have both V58 and the black-screen issue? I'm still on 20.3.7 + PKEY1.5.3_F.p.0601 -- along with a recent Cisco TA firmware that the cableco pushed out to address the black-screen issue.

    I'm getting V58 after few hours, but no longer have tuning failures. The V58 lasts for about 10 secs and repeats approx every 55 mins. Also, oddly enough, when I get the V58 message, video freezes, but audio is not affected.

    Curious if anyone else had the similar symptoms with PKEY1.5.3_F.p.0601.
     
  12. Dec 24, 2013 #752 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Ideally you need 1.5.3 1101 firmware. The way most of us have received the firmware update is via a Comcast download to the card. You need to bug them until they send it to you.

    The card should be model 800 or higher.
     
  13. Dec 24, 2013 #753 of 1187
    heyted

    heyted New Member

    175
    0
    Mar 4, 2012
    South Florida
  14. Dec 24, 2013 #754 of 1187
    heyted

    heyted New Member

    175
    0
    Mar 4, 2012
    South Florida
  15. Dec 25, 2013 #755 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Okay, I've confirmed that I do have six tuners available. I hooked up the three mini's, tuning each to a different live channel and then the roamio on a diff channel, then clicked live tv on roamio to switch tuner, and set to diff channel, then did this again.

    Looked at DVD Diags and tuners 0-5 all showed the channels I had tuned to.

    Each one was an encrypted channel 0x02 CCI and all six were working both video and audio.

    That tells me that my card and comcast support six tuners and encrypted as well.

    With that said, WHY do I still get the v58 errors on various, random channels, and sometimes I can switch up and down, and then they 'miraculously' tune in.

    Is there something else I should be checking?

    I've have the following setup: SA Powerkey CableCard (HW 1.2 "F") with firmware: PKEY_1.5.2_F.p.3001 firmware

    1 Roamio connected to router via ethernet
    3 Mini's connected via moca

    I have the feed from the street split on a 2-way, one to cable modem, one to an POE then an 6-way splitter.

    Each feed to devices is a home run (no splitters) to the 6-way.

    the splitters are 5-2400mhz rated.

    I have good signals via moca, and looking at the diags SNR's around 35-37 and Strength at 95-97%

    Moca status are PHY's at around 280 for both RX and TX and Power at -4 to -10 for RX and .4ish for TX.

    I don't see where anything else can be an issue, but I'm plagued to death with these v58 errors.
     
  16. Dec 25, 2013 #756 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Try reducing your available tuners on the Roamio to 5 tuners and see if the problem goes away. If it does, it simply means your CC needs a firmware upgrade to support 6 tuners all the time. The V58 errors tend to take several hours of operation before they start showing up...
     
  17. Dec 25, 2013 #757 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    I've stated that reducing the tuners (even to one) doesn't do anything to alleviate the v58 errors. Also, I am able to tune in on all 6 tuners.

    I've set to one, two, three, four, five and six, and still v58 errors galore.

    I've also had comcast re-pair the card, as well as tried three diff cards (all same hw and fw revs though)

    Oh, and just for what it's worth, there is no 'simple' method of getting a firmware update, you're at the mercy of what your cable co is deploying.
     
  18. Dec 25, 2013 #758 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    I had the same thing happening too. One thing that points to the Roamio being at fault is if you set it to record 5 separate channels (I always used SDV channels as a torture test), then go thru the channel lineup with the remaining tuner you'll see numerous tuning errors, but if you then try to tune the EXACT SAME channels via a mini, it almost always works without issue! Explain that TiVo?
     
  19. Dec 25, 2013 #759 of 1187
    jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    You can set Roamio to 1 or 2 tuners? I tried this back in September and 3 tuners was the minimum using the codes :

    - 88633 = use 3 tuners
    - 88634 = use 4 tuners
    - 88635 = use 5 tuners
    - 88636 = use 6 tuners

    I wanted to try 2 tuners since my TivoHD is very reliable.
     
  20. Dec 25, 2013 #760 of 1187
    jntc

    jntc New Member

    114
    0
    Dec 5, 2013
    Realized on the roamio it wasn't giving the tones (i had them off) so I think 3 is the minimum
     

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