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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Dec 2, 2013 #701 of 1187
    KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Can someone tell me how this problem manifests? Last night, I missed a recording. The History shows "no signal." Is that this issue? I can't see any V58 error codes, or otherwise.

    Thanks.
     
  2. Dec 2, 2013 #702 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    I could always see the "V58" error on the screen when I missed the recording. The best way to check if all 6 tuners are working properly is to follow instructions earlier in the thread (I don't remember specifically which posts they were) but the idea is to see what the V58 error channel is then tune to another where you get a signal then restart the box and check all 6 tuners by going to the info screen (again, basic jist but look back to see exactly how to do it).
     
  3. Dec 2, 2013 #703 of 1187
    doubler11563

    doubler11563 Member

    38
    0
    May 13, 2013
    Can someone share the contact info for "Ed from Cablevision"? ...or PM me.

    I'm having loads of issues with my NDS CC's and see that Ed's been helpful in getting a number of issues resolved here. I'm getting nothing but useless Optimum techs who know nothing about TiVo or CC's and would like to contact him directly to see if he can help.

    Thanks in advance.
     
  4. Dec 2, 2013 #704 of 1187
    KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    Thanks. Since I've yet to see a V58, or any error at all for that matter...I'm still stuck wondering if I have the issue. :)
     
  5. Dec 2, 2013 #705 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    I believe the problem with getting thru to the cablecard pairing lines is that they are located in the Phillipines and were affected by the typhoon that hit there. Just keep trying to call them.
     
  6. Dec 2, 2013 #706 of 1187
    joanzen

    joanzen New Member

    18
    0
    May 1, 2002
    Boynton...
    My experience mirrors yours, DigitalDawn. After contacting Comcast and receiving the firmware update, the pixellation and audio dropouts have stopped and I haven't gotten a single unauthorized channel. There's no doubt in my mind that these problems are the result of old/buggy cable card firmware. Luckily, I live in Palm Beach County and Comcast pushed out that update. It's unfortunate that not everyone is getting that same service.
     
  7. Dec 2, 2013 #707 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    .....and while you're at it, donate a few bucks to the relief effort!
     
  8. Dec 3, 2013 #708 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    We should also be thankful that we don't have SDV!
     
  9. Dec 3, 2013 #709 of 1187
    rv65

    rv65 New Member

    92
    0
    Aug 30, 2008
    I live in San Diego and Time Warner updated the CableCARD firmware to v1.5.3.1101. TWC is updating the cableCARD's and the new Program guide update on their leased boxes do infact contain this update and TWC does update CableCARD's in leased and retail boxes at the same time as when they update the EPG on leased boxes. The good news is that at least TWC San Diego and divisions that have the widescreen guide have the latest CableCARD update. Bad news is that it might not be until next year for when the new CableCARD firmware gets updated.
     
  10. Dec 6, 2013 #710 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    I just set up a Roamio Pro with Comcast, SA cable card 1.5.2-Fp.3001. There is no tuning adapter. I recorded six channels simultaneously, tested to see if they all recorded and could be played back. Everything worked.

    So does this mean all 6 tuners are working or can I expect trouble in the future?
     
  11. Dec 6, 2013 #711 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    I can only give you my experience. I have firmware 1.5.2. Fp1401 and when I got the Roamio, I taped 6 shows with no problem. For the first month, I got no v58 errors Then I started getting them at least several times a week and wound up swapping out 4 cards(per Comcast) to try to fix it.

    Since I backed down to 5 tuners, I've had no further problems.
     
  12. Dec 6, 2013 #712 of 1187
    DeltaOne

    DeltaOne Mount Airy, MD

    269
    0
    Sep 29, 2013
    Don't forget that you can hit Info on the remote to see what all six tuners are doing. Top line will be the active tuner, then down-arrow to see what the other five tuners are doing.
     
  13. Dec 6, 2013 #713 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    You don't even have to hit info, just hit the right arrow button.
     
  14. Dec 6, 2013 #714 of 1187
    KevinG

    KevinG Member

    303
    0
    Sep 3, 2003
    Mt. Laurel, NJ.
    I'm in S. Jersey, with the same firmware. Been up and running for 1 week now with no problems...But I expect they will crop up when I least expect them to. :)
     
  15. Dec 7, 2013 #715 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Well, I looked at the TiVo this morning and it was recording two channels. One of them had the blank screen. So it does come and go.

    I then used the code to reduce to 4 tuners and rebooted. I still got the error on the previous channel it was recording. I played with it for a while and finally got it to tune that channel. So now 4 turners seem to working. Time will tell. I guess i have 30 days to return it.
     
  16. Dec 7, 2013 #716 of 1187
    doubler11563

    doubler11563 Member

    38
    0
    May 13, 2013
    Long-time TiVo customer (since '99) - finally decided to upgrade one of the Premiere's... Received a Plus yesterday and paired with a new NDS CC, updated with OS Ver:VGUARD3.0.7_F.p.0601 (Oct 23rd 2013 build).

    To the best of my knowledge - this is the latest CC firmware that's supposed to enable all 6 tuners. HOWEVER - only 5 tuners work. When I enable the 6th tuner, I receive the good ol' V58 error. Backed out to 5 tuners and all is fine... for now.

    Thought the tuner issue was supposed to be addressed with the new FW... Can any NY Optimum NDS users chime in on their progress? Maybe one of the TiVo reps on here can also help...

    Thanks!
     
  17. Dec 7, 2013 #717 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Do you also use a tuning adapter?
     
  18. Dec 8, 2013 #718 of 1187
    doubler11563

    doubler11563 Member

    38
    0
    May 13, 2013
    No TA thankfully. Optimum took those away earlier this year (at least in my area).
     
  19. Dec 8, 2013 #719 of 1187
    headless chicken

    headless chicken Member

    248
    2
    Oct 8, 2004
    Entered the six tuner code, forced reboot and still only seeing 5 tuners. Does that mean my Motorola M-card is not capable of simultaneously streaming 6 tuners? How can I know for certain?

    I have another M-card lying around from my Series3 that I was set to return on Monday. I'd try that card but then I'd have to go through the whole repairing process for my premium channels. Is it worth trying?
     
  20. Dec 8, 2013 #720 of 1187
    HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    I left the tivo to run for a day with 4 tuners activated. Came back today and got the error on one channel again. The cablecard was moved from a tivo HD and repaired. All the premium channels work OK. Any ideas? Maybe go back to 6 tuners since I get the error with 4.
     

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