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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. nooneuknow

    nooneuknow TiVo User Since 2007

    Feb 5, 2011
    So, they said pretty much the same thing as Cox, which was that they were not aware of the product's requirements, and now that they are it will take time. -This is almost verbatim to what Cox said when the Premiere 4-tuner units hit the shelves. They even had to update their cards for the original 2-tuner Premiere, even though the TiVo HD had 2-tuners as well and could support a single M-card, or two S-cards (unlike the S3, which could only use the latter).

    Even if I don't own a certain TiVo product, I always contact Cox just to see what they say when I tell them how many tuners, and ask if they are prepared to support it.

    As a favor to the thread, I'm not going to start speculating on whose claims/statements hold water. I guess I'll hang-back and wait for the TiVo approved firmware to hit my existing TiVos, rather than put myself in the middle of yet another MSO/TiVo round of finger pointing, and running on fewer tuners than I paid for... What the heck happened, that the FCC, who had to approve TiVo's products, didn't see this coming, post cablecard reform mandate? Also, shouldn't CableLabs have been involved with both sides?
  2. HDRyder9

    HDRyder9 Member

    Aug 2, 2007
    MoranJ and I are served by the same head end. Bonita Springs. Since I have the 1.5.3 firmware and MoranJ does not, I'd say Comcast is distributing the 1.5.3 firmware on a case by case basis so far.

  3. mchief

    mchief Morey

    Sep 10, 2005
    Another call from the Executive Group this afternoon to let me know that he had spoken with Engineering and would be getting back to me soon. Probably to tell me next year some time.
  4. generaltso

    generaltso New Member

    Nov 3, 2003
    Yeah, looks like I won't be using 6 tuners either for quite a while. Ugh.
  5. BobCamp1

    BobCamp1 Active Member

    May 15, 2002
    The FCC is not involved. It's CableLabs. After browsing their website, I've determined that:

    - Tivo self-certifies their own products.
    - Tivo is allowed to use any single CableCard they want to for their entire certification. They must support at least two tuners for an M-card. Tivo must also test all their claimed supported tuners simultaneously using specific combinations. They obviously did not use FIOS for this as they would have failed.
    - I couldn't find any requirements or tests for the CableCards themselves. There must be tests for them, right? Right?
    - Interoperability between Tivo and each CableCard mfr. is tested using just one tuner. Oops.

    Here's the Qualified M-Card Product list from CableLabs's website:

    CCAD 6.25
    Cisco OS
    Conax/Corecross 3.0.26L-3.2S-5.8M
    Evolution Digital/Conax 1.55R
    NDS/Corecross 1

    So yeah, the mandated interoperability testing is far from complete. Tivo knows this, but instead of conducting their own testing prior to launching, they launched the Roamio anyway and used their customers as interoperability testers. I hope you are all getting paid for that. :)

    In Tivo's defense, the cable providers probably wouldn't have fixed the problems in a timely fashion if Tivo had held up the launch. By putting actual product out there, that forced the cable companies to take action. Or it could be that Tivo simply had no clue there would be this many problems but didn't want to spend money on proper testing.

    Either way, it looks like everyone is taking the problems seriously and they will eventually get fixed.
  6. ADG

    ADG Allan

    Aug 19, 2003
    I'm sure this is covered in this thread, but it's 22 pages long and a bit confusing. I'm in New Jersey and subscribe to Cablevision. I'm considering a Roamio but am not clear as to whether or not all 6 tuners are supported by Cablevision supplied cards at this time. Would someone please be kind enough to clear this up? Thanks much.
  7. tomhorsley

    tomhorsley Active Member

    Jul 22, 2010
    Cable Labs doesn't care if your equipment works. All they care about is protection of their precious content. In fact Cable Labs is probably happier if nothing works since if it is totally broken you can't pirate anything off it.
  8. hanlan

    hanlan New Member

    Sep 26, 2013
    It all depends on what system your Cablevision is using.. I'm on the Ramapo/Oakland network which uses SA/Cisco cable cards. I had them update the firmware to 1.5.3 and all 6 tuners work.

    Some other areas of Cablevision use NDS cablecards, and I don't think they are so lucky.

    What network are you on? and what cable cards do they use?
  9. ADG

    ADG Allan

    Aug 19, 2003
    I'm on the Raritan network and not able to check the card at this time, but now I know what to look for.. Thanks for your response.
  10. AdamNJ

    AdamNJ New Member

    Aug 22, 2013
    Raritan Valley system uses SA/Cisco, so yes you will be able to use 6 tuners without issue.

    I believe that the firmware level you need ( has been rolled out to everyone, so you should have it already. If you don't, I know who the guy is to contact to get them to push it. Go ahead and buy the Roamio Plus/Pro.
  11. cc0n01

    cc0n01 New Member

    Mar 31, 2003
    Cablevision upgraded my NDS cablecard with the firmware ending in 0601. All six tuners on my Roamio are working since the update without any V58 not authorized errors.

    Ed from Cablevision sent me an email stating that the firmware update was pushed to all customers. Hopefully this fixes the not authorized problem with NDS cablecards on Cablevision.

    DCIFRTHS I dumped SDV / cable

    Jan 6, 2000
    I'm not using Cablevision, but that is awesome news for everyone who is :)
  13. ADG

    ADG Allan

    Aug 19, 2003
    Thanks again :)
  14. johnner1999

    johnner1999 New Member

    Oct 26, 2002
    Thanks everyone. I'm going to come back to TiVo finally.

    Since my area of optimum (cable vision) uses SA cards. I stopped at my local store and that's what they showed me anyways.

    Just wasn't sure if I should go with the 4 or 6 tuner. Now that I know I can use 6, that's the choice.

    Sent from my iPhone using Tapatalk
  15. nooneuknow

    nooneuknow TiVo User Since 2007

    Feb 5, 2011
    Odd that Motorola (now owned by Arris) isn't in the list... Also Cisco now owns NDS. I think this data may be out-of-date.

    Also interesting... I keep seeing posts about people waiting for the "xxxx" software, without putting in the complete revision number, and I keep seeing references that sometimes have a "2" or "3" in the PKEY1.5.x (in place of the x). But, the last four digits are the same as other posts that have a different number in that spot (like 0601 or 3001, and others).

    I have "OS Ver: PKEY1.5.3_F.p.0601, Build Time: Jun 19, 2012, 13:34.00"

    I have "Last CVT Time: Thu Feb 28 2013, 11:13:49AM GMT" means that is the date, and time I received it.

    Thanks for doing the research, and taking the time to share it. I typed my data in from my cablecard diags screen, and triple-checked, before I now hit Submit Reply.
  16. AdamNJ

    AdamNJ New Member

    Aug 22, 2013
    To requote my earlier post a page page, here are the newest available SA/Cisco and NDS firmware levels:

    Regarding NDS, I've seen one post saying that NDS firmware is confirmed good and now rolled out generally. It would be great if we can get some other confirmations on this though as I thought I had seen someone say there were still getting the occasional v58.

  17. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    I believe you mean "" for the Cisco, correct?
  18. FACTAgent

    FACTAgent New Member

    Aug 27, 2013
    v 58 errors back again for me last night during channel surfing even with the new NDS firmware. All non Broadcast Basic channels were impacted. Had to reboot TiVo to fix. Ed asked me to note and send him what channels all six tuners were tuned to if it happens again so that Cablevision can try to replicate the issue.
  19. AdamNJ

    AdamNJ New Member

    Aug 22, 2013
    damnit, yes I had already corrected my original post and still made a mistake. I will correct.
  20. mrfantasy

    mrfantasy New Member

    Feb 21, 2006
    I was not on any special list and I have received the newest version of the NDS firmware. I'm on Cablevision in the Morris County system. I haven't yet reactivated my tuners so I can't verify that it's working yet. I will soon.

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