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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Nov 9, 2013 #621 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Done.

    I always thought there were only SA (now Cisco) & Motorola (now Arris), when it came to cablecards that could be used in a TiVo. This thread is the first place I've heard of NDS, so I'm sure there are others that may not understand talk about NDS.

    EDIT/ADD: Cisco now owns NDS

    Link at Zatznotfunny (show whole article to see):

    http://www.zatznotfunny.com/2013-10/why-pace-may-be-thinking-about-buying-tivo/#more-41489
     
  2. Nov 10, 2013 #622 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    It's not a matter of having the pull with Cisco, It's a matter of having the pull with the cable providers to authorize the upgrade. Even if a CableCARD with the upgraded firmware that prevents the issues that are occurring with the Roamio is installed, the instant the Roamio turns on and the card connects to the cable provider, it's gonna download the firmware compatible with the headend anyway. I had a brand new Cisco CableCARD that was factory loaded with the very latest firmware build from 2013, but the instant the coax cable was connected, it downloaded the older 1.5.2_F.p.3001 build from 2011.
     
  3. Nov 10, 2013 #623 of 1187
    HDRyder9

    HDRyder9 Member

    196
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    Aug 2, 2007
    If that was the case, then every Cisco/Scientific Atlanta cable card in the Bonita Springs/Fort Myers area will have the new firmware. I'm going to check on that.
     
  4. Nov 10, 2013 #624 of 1187
    Jesse.D

    Jesse.D New Member

    5
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    Nov 3, 2013
    Wisconsin
    I talked to 3 different support groups at TWC NEW (Time Warner Cable, Northeast Wisconsin) and the final consensus is that I have to being the cable card back to the office. Then I have to swap it out, with no guarantee of the firmware on the new card. The local offices have no way to check the firmware on the cards or update them. The system also (apparently) can't update to a newer firmware if it's older than 2 versions from what is currently deployed.

    Oh, but they're not sure what's currently deployed, but it can't be that one, it's too old.

    Head-ache.


    Jesse - CCNA R&S
    ---
    People say the road to Hell is paved with good intentions.
    Why? Do they think there's a shortage or bad ones?
     
  5. Nov 10, 2013 #625 of 1187
    cc0n01

    cc0n01 New Member

    25
    0
    Mar 31, 2003
    Long Island, NY
    I just upgraded from a TivoHD to a Roamio Pro last week. My NDS card from Cablevision is repeated getting the V58 channel not authorized error. I would like to get into the NDS beta test if possible. Can someone PM me Ed from Cablevision email address?
     
  6. Nov 10, 2013 #626 of 1187
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    Don't feel like the lone stranger. TWC maintains that same high level of Tivo-centric clueless-ness across most (all?) of their service regions.
     
  7. Nov 10, 2013 #627 of 1187
    supie

    supie New Member

    58
    0
    Mar 28, 2007
    Does this mean that even if I get the 1.5.2_F.p.1101 Cable Card it is going revert to to 1.5.2_F.p.3001 firmware upgrade?
     
  8. Nov 10, 2013 #628 of 1187
    NJguy

    NJguy New Member

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    Sep 10, 2013
    PM'd you with info to contact Cablevision
     
  9. Nov 10, 2013 #629 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Yep, just like this from my post a few posts back:

     
  10. Nov 10, 2013 #630 of 1187
    MoranJ2000

    MoranJ2000 New Member

    38
    0
    Aug 7, 2007
    For what it's worth, I e-mailed we_can_help@comcast.com on 11/8 explaining my situation and requesting to be upgraded to the 1.5.3.1011 firmware in Bonita Springs.

    I received a call the next day (on a Saturday morning, no less) from a human female who gave me her name and direct number, and who informed me that my request had been forwarded to escalated technical support (or something like that).

    She said I should hear from them within 48 business hours, and that she'd be calling me on Wednesday to check in and see if I had.

    Maybe I'm on now on the path to getting that firmware upgrade, or perhaps more BS and disappointment is in store. Time will tell, and I'll post here with updates.

    Joe
     
  11. Nov 10, 2013 #631 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Simply speaking: Yes, cablecards with an out-of-date firmware revision, will be flashed to whatever version the MSO head-end is configured to allow. It usually happens within minutes of the card being inserted.

    Real world scenario thinking: That's no guarantee that you will get the most recent version out there, though. Your MSO is in charge of what version they will use as "current", and are not obligated to update (unless it falls under FCC mandate). They can keep you on an outdated revision as "current", otherwise. If they do fall under the FCC mandate, they are still allowed to keep you waiting while they engineer, test, & then perform a limited test group deployment in the field (which is usually people who work for the MSO). To get an exception, as an outside person, you'd need to persuade them to put your card's S/N into a test group, which is isolated from the general public, still running an older release.
     
  12. Nov 10, 2013 #632 of 1187
    mrfantasy

    mrfantasy New Member

    16
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    Feb 21, 2006
    Can I get the Cablevision contact info as well?
     
  13. Nov 10, 2013 #633 of 1187
    cc0n01

    cc0n01 New Member

    25
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    Mar 31, 2003
    Long Island, NY
    Got the contact info. Thanks.
     
  14. Nov 10, 2013 #634 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    It could be true for TWC, certain other regional markets & MSOs, that their system cannot update a card older than 2 revisions behind.

    I can say with 100% certainty, that my Cox market always provides cards at least 2 revisions old (if they have never been used/are new) and has no problems flashing them to the current versions (SA/Cisco).

    I guess that makes me truly lucky, or TWC doesn't know what they are talking about, or they just made that their "policy", for some reason.

    So, I guess it's a YMMV situation.
     
  15. Nov 10, 2013 #635 of 1187
    pshivers

    pshivers Retired!

    162
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    Nov 4, 2013
    Alhambra, CA
    Anybody know a we_can_help@comcast.com equivalent for Charter? :D
     
  16. Nov 10, 2013 #636 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Another FYI, for everybody:

    You generally shouldn't have to ask for a cablecard firmware update, just like you generally shouldn't have to ask for a cable modem firmware update (but, their are always some exceptions to the norm).

    1. Firmware for public release is sent out automatically, once it is determined ready (and necessary).

    2. When you ask for an update, and they call back and say OK, you are often essentially signing up to be a beta, or pre-release tester (most of the time). This often isolates you from the general public, and you should expect that the MSO will be working-on/upgrading/tweaking the head-end you are routed to. So, just because you got what you asked for, doesn't mean you can expect constant and reliable service, should you be in a testing group.

    3. If you are in one of these testing groups, and are not under any sort of Non-Disclosure Agreement (NDA), you should specify this important detail (#2) when reporting how your TiVo is working (or not working). If under NDA, you should only be discussing it with your MSO and TiVo.

    4. I'm aware there are exceptions, like cablecards that are too old, or are too many revisions behind. I guess the FCC should've mandated that customers with retail equipment be notified when their cablecards become obsolete...

    Hopefully this info helps somebody, or makes them aware of what they may be signing up for.
     
  17. Nov 11, 2013 #637 of 1187
    dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    Yeah in a dream world. Not with TWC, which is generally an exception to all this.
     
  18. Nov 11, 2013 #638 of 1187
    nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    No arguments here. I guess I should have said "necessary for their OWN equipment", which makes the statement more real-world.
     
  19. Nov 11, 2013 #639 of 1187
    mchief

    mchief Morey

    334
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    Sep 10, 2005
    Alexandria, VA
    Did the same and got a call on Sunday morning. Basicly telling me the same thing - call back in a few days. Left me name and number for follow-up
     
  20. Nov 11, 2013 #640 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Comcast has responded in the Comcast forums. Link above.

    "We have been made aware of TiVo's recent assessment.

    The referenced Cisco cablecard version 1.5.3.1101 is a fairly new release. It is just now ready for Comcast trials.

    We need to evaluate the risks across all of our products, but if all goes well, we are planning to bundle the .1101 version with the upcoming referenced updates in Memphis and the remainder of Florida and then to our remaining locations.

    That is all currently still targeted to begin in early 2014. "

    That really doesn't help me in Houston or other areas that will probably follow x years later.
     

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