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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 26, 2013 #41 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    I fixed my post, I misread the numbers. PKEY_1.5.2_F.p.3001 is what Comcast is currently rolling out and using, not PKEY_1.5.3_F.p.0601
     
  2. Aug 26, 2013 #42 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    I am considering purchasing one (possibly two) of the new boxes, and I have FiOS. Is there a way I can identify if my current cards support all 6 tuners?

    Manufacturer: Motorola
    HW: 0554050003
    Boot: 04.01
    FW*: 06.25

    Thanks!
     
  3. Aug 26, 2013 #43 of 1187
    moyekj

    moyekj Well-Known Member

    11,141
    31
    Jan 23, 2006
    Mission...
    I think Motorola cards don't have the issue. In any case I have same Motorola FW version you posted and all 6 tuners work for me (and that is also using a Tuning Adapter which you don't need).
     
  4. Aug 26, 2013 #44 of 1187
    DigitalDawn

    DigitalDawn Member

    181
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    Apr 26, 2009
    Jupiter, FL
    If you don't mind my asking -- where do you live?
     
  5. Aug 26, 2013 #45 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Thanks Margret. I'm going to try to exchange one of my cable cards with Comcast today to see if it makes a difference. If it doesn't, I'll force the Roamios to drop down to 4 tuners until we figure something else out.
     
  6. Aug 26, 2013 #46 of 1187
    shamilian

    shamilian Member

    442
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    Mar 26, 2003
    NJ
    You may want to wait if you subscribe to HBO/Cinemax as there has been a rash of bugs reported on Roamio+FIOS.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=507823
     
  7. Aug 26, 2013 #47 of 1187
    grey ghost

    grey ghost Member

    196
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    Feb 1, 2010
    Jackson, Mississippi
     
  8. Aug 26, 2013 #48 of 1187
    speedy2

    speedy2 TivoAddict

    98
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    Aug 19, 2002
    Preston, CT
    I forwarded all the info you requested to your email address Margret.

    :D
     
  9. Aug 26, 2013 #49 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    So that did reduce the number of tuners but it doesn't specify which CC streams to use. I had 5 tuners working so I entered 88635. Now I only have 4 tuners working, the bad stream is still there, so reducing the number of tuners doesn't seem to work around the problem.
     
  10. Aug 26, 2013 #50 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Here's one thing I found at the end of the CA screens. What looks like the sixth stream in the CC doesn't have any numbers associated with it.
     

    Attached Files:

  11. Aug 26, 2013 #51 of 1187
    HazelW

    HazelW Member

    284
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    Dec 6, 2007
    No. Va
    How do you undo this?
     
  12. Aug 26, 2013 #52 of 1187
    speedy2

    speedy2 TivoAddict

    98
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    Aug 19, 2002
    Preston, CT
    I would just use 88636 = use 6 tuners to get your six tuners back.
     
  13. Aug 26, 2013 #53 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    You can enter the code for 6 tuners. It doesn't come back right away but it does. I kept flipping through tuners, then one time there it was, back again.
     
  14. Aug 26, 2013 #54 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I exchanged one of my old SA PKM800 cable cards and got a Cisco PKM801. I'll pop it in to one of the Roamio Pros when I get home and see if it fixes the problem. If so, I'll swap the other one tomorrow.

    Does anyone know if the PKM801 runs the same firmware version as the PKM800?
     
  15. Aug 26, 2013 #55 of 1187
    DCIFRTHS

    DCIFRTHS I dumped SDV / cable

    2,119
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    Jan 6, 2000
    New York
    Thanks for the info. Are your channels encrypted? What cable provider do you have?

    Thanks for the link, I'm off to check it out.
     
  16. Aug 26, 2013 #56 of 1187
    JWhites

    JWhites New Member

    1,366
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    May 14, 2013
    Earlier in the year the Cisco PKM801 cards which are the newest cards out from Cisco (with the exception of the PKM908 which does 8 simultaneous streams) was running firmware from 2009 with Comcast, even though the build dates of the cards themselves are 2012 and 2013. I know this because I replaced two of my three SA PKM800's which were running 2010 firmware for two Cisco PKM801's back in March and there was not a required firmware update during the installation. The only time the firmware got updated was when Comcast rolled out the S26 software for their Cisco/SA set top boxes on Tuesday, April 09, 2013 at 4:26am in my area after the corresponding firmware update on Tuesday, April 09, 2013 at 3:03am. http://forums.comcast.com/t5/Xfinit...ntific-Atlanta-Cisco-Cable-Boxes/td-p/1501473 now the SA PKM800's, Cisco PKM801's, and the set top box's internal Cisco PKM803 are all running the same PKEY_1.5.2_F.p.3001 firmware.
     
  17. Aug 26, 2013 #57 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

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    Feb 2, 2008
    Silicon Valley
    After you set your number of tuners down to 5, reboot your box, and let me know if you still are seeing the bad stream. Thanks.
     
  18. Aug 26, 2013 #58 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Hmm. That doesn't fill me with a lot of confidence that this new card will fix the problem.
     
  19. Aug 26, 2013 #59 of 1187
    Jed1

    Jed1 Active Member

    1,257
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    Jun 18, 2013
    Frackville, PA.
    If you are not familiar with CableCard screens and where to get the information that is needed here is some links to help.
    Accessing the CableCard MMI screens:
    http://support.tivo.com/app/answers/detail/a_id/2567
    Motorola Troubleshooting screens:
    http://support.tivo.com/app/answers/detail/a_id/2569/session/L3NpZC8yUEI3Z0x5bA==
    Cisco/SA Troubleshooting screens:
    http://support.tivo.com/app/answers/detail/a_id/2571/related/1

    Do not remove the CableCard from the slot unless you are told so by the cable company. If you need to reset the card do so by restarting the TiVo. Removing the card from the slot may add to your problems.

    If a CableCard is bad you will get a black box on your screen with a CableCard error code. Write down the number and call your cable company. If you do not get any error code then there is no problem with the card. The problem will be with the cable company not having the card entered into their system and your account properly.
    If a technician shows up with more cards than needed then you are already in trouble. The links above will help you determine if the card is paired properly.

    Up until last year when I got two new replacement cards, I used the same S Card since 2004 and a M Card since 2008 with no issues. These two cards were replaced in 2012 when I transitioned to a new headend. These two cards were in my two Kuros and since last month, are now in my two Premiere 4s. I actually own my two cards as I had to buy them at the time they were originally issued in 2004 and 2008.
     
  20. Aug 26, 2013 #60 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Ah, whether by coincidence or by design the reboot does seem to do it. I now have 5 working tuners. Thanks.

    I assume that this issue has some high priority at TiVo?
     

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