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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Nov 7, 2013 #561 of 1187

    moyekj Well-Known Member

    Jan 23, 2006
    Yup, never had any any trouble here. TiVo says something about FW=2.65 for Motorola, but I have FW* 6.25 (the FW line is all dashes with no numbers).

    It would be nice to see an up to date TiVo web page for all CableCard types with what software versions are known to work. Along with it Tuning Adapter firmware as well would be good to see. Obviously TiVo CSRs are not all educated with the latest info so if nothing else it could be a benefit to them as well to have something to reference.
  2. Nov 7, 2013 #562 of 1187

    dlfl Cranky old novice

    Jul 6, 2006
    Arrgh! -- not hopeful. I can only laugh at the effect "prodding" might have on my TWC -- and Tivo isn't even prodding, just "encouraging". :mad:

    This, and OOH crippled by TWC copy protection, and still having to deal with a TA, pretty much guarantees I won't be considering a Roamio in the foreseeable future.
  3. Nov 7, 2013 #563 of 1187

    generaltso Member

    Nov 3, 2003
    Yes, I really hope the TiVo support page is updated soon to reflect the firmware being the only one for SA/Cisco cards that will definitely work. I've been working with somebody at Comcast Executive Care on this issue, and I've told him that the firmware is what I need. But if he looks on the TiVo support page that lists as the minimum supported firmware, he's just going to say that my current firmware is fine.
  4. Nov 7, 2013 #564 of 1187

    HDRyder9 Member

    Aug 2, 2007
    I have the 1.5.3_F.p.1101 firmware. I'm serviced by the Comcast, Bonita Springs head end as well. It took some effort on my part but I was successful. Good luck.

    You need to escalate above a CSR for this to happen. Many of the CSRs don't know what firmware is. Try to get through to a management level or engineering person.
  5. Nov 7, 2013 #565 of 1187

    NJguy New Member

    Sep 10, 2013
    For all of you Cablevision subscribers in NY/NJ (maybe other places too) with NDS cards we will hopefully be able to use all 6 tuners very soon. From conversations with some there I am thinking all will be good in the next 2 to 3 weeks.
  6. Nov 7, 2013 #566 of 1187
    Ryan Nelson

    Ryan Nelson New Member

    Jan 31, 2011
    Charter still has not been able to get me a card with updated firmware. I keep calling, but no dice. Do we have any other option other than to just wait?
  7. Nov 7, 2013 #567 of 1187

    andyf Active Member

    Feb 23, 2000
    Note. Stop looking for 1.5.2_2801, it won't help. You need 1.5.3_1101 which is currently unavailable anywhere except for the few who managed to bug their cable company into updating them (not an easy task).
  8. Nov 7, 2013 #568 of 1187

    GriffithStrife Member

    Oct 30, 2010

    Do you have a name we can ask for or any more info on how you got them to update you. I think AndyF and I would both benefit from it.

    AndyF posted over at the comcast boards everyone should go post there has well, let Comcast know we need this update.
  9. Nov 7, 2013 #569 of 1187
  10. Nov 7, 2013 #570 of 1187

    bmgoodman Member

    Dec 20, 2000
  11. Nov 7, 2013 #571 of 1187

    bayern_fan New Member

    Aug 11, 2013
    I have 1.5.3_F.p.1101 on a Cablevision Cisco card, but the build time is June 6, 2013. Interesting...
  12. Nov 7, 2013 #572 of 1187

    HDRyder9 Member

    Aug 2, 2007
    This is a local issue. You need to get your local management involved. The firmware upgrades are sent from the head end in your area. No amount of prodding in the wrong head end is going to help.
  13. Nov 7, 2013 #573 of 1187

    FACTAgent New Member

    Aug 27, 2013
    I am participating in a beta test with Cablevision of NDS firmware ending in 0601 that supports all six tuners. After a shaky start last night with intermittent channel not available and audio issues, possibly attributable to card not having received the channel list (according to DVR diagnostics), I came home tonight to find channel list received and card functioning much better so far. I'll let everyone know how it goes over the next week.
  14. Nov 7, 2013 #574 of 1187
    grey ghost

    grey ghost Member

    Feb 1, 2010
    I am running a Cisco 1.5.2. Fp 1401 that was put out in April of 2009. Why should Comcast expect for cards this old to function properly in new technology and do they really care because they are trying to force us to use their hardware?

    When can we start to file with the FCC on questions like this? Access to a cable card is mandated, but does the FCC mandate that the cards have to reasonably up to date?
  15. Nov 7, 2013 #575 of 1187

    AdamNJ Member

    Aug 22, 2013
    Dunellen, NJ
    That is correct for the CV Cisco card. The recent posts are from CV NDS card users. It is a different firmware system.
  16. Nov 7, 2013 #576 of 1187

    AdamNJ Member

    Aug 22, 2013
    Dunellen, NJ
    They don't really give a ****, they do want you to use their hardware. You can try an fcc complaint. http://www.fcc.gov/complaints

    However I had the same firmware and it worked okay for 5 tuners. FCC mandates they support 4 or the highest number of tuners they offer in their hardware, whichever is greater.
  17. Nov 7, 2013 #577 of 1187

    rainwater Active Member

    Sep 21, 2004
    I think company wide policies make that true. But all the cable companies have people in them that truly want to help. It is just a matter of being able to find and get in touch with these people.
  18. Nov 8, 2013 #578 of 1187

    KevinG Member

    Sep 3, 2003
    Mt. Laurel, NJ.
    What happens if I walk into BestBuy, buy a 6 tuner Roamio, and return it after 5 days because it isn't a 6 tuner Roamio?

    What happens if I do that every week?

    Not that I would do that, but I wondering what is going to ultimately get this problem fixed? There's no way I'm buying a Roamio until my area is confirmed to be working (mostly because I absolutely HATE dealing with Comcast, and don't want to get involved with this fight.) That being said, I'd love to buy a Roamio! (well, two actually, to replace my series 3s, and 4 minis).
  19. Nov 8, 2013 #579 of 1187

    AdamNJ Member

    Aug 22, 2013
    Dunellen, NJ
    Not sure what that would accomplish at all. Best Buy isn't the problem, Comcast is in your case. I doubt BB has more / any pull with Comcast. If anyone does it's Tivo complaining to them, and that is not very likely even.
  20. Nov 8, 2013 #580 of 1187

    NJguy New Member

    Sep 10, 2013
    Same here but I won't be home until Monday to try it out Ed said that was ok. My guess is that we'll test it out for a couple of weeks (like AdamNJ did with the Cisco card) and then they'll start pushing it out.

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