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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Nov 4, 2013 #541 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    Try getting them to look into the 1.5.3.1101 firmware. It is confirmed working by all who have it on Cablevision. I am sure they can find someone at Cablevision or Cisco to confirm the positive reports and then they can try it out on their own.
     
  2. Nov 4, 2013 #542 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    So I got a call back from my Comcast Executive contact today. She told me that engineering has reported that it "may" or "may not" be possible to update my card. I explained that I had received an update in the past. She indicated the problem may be whether they can update an individual card.

    I think she was trying to tell me without actually saying it (maybe the call was recorded) that it was a lot of red-tape that they had to go to in order to update an individual card like this. I could be wrong. This is still ongoing and she said she'd call back when she heard more from engineering. She indicated that this was a local issue and maybe Ft Myers in Florida had gone through the process to get it to happen but the decision appears to be local.
     
  3. Nov 4, 2013 #543 of 1187
    sanyewest

    sanyewest New Member

    9
    0
    Sep 29, 2013
    tanks AdamNJi did email ed i'll let all know what happen
     
  4. Nov 5, 2013 #544 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    I guess you could send a card to Fort Myers to get the upgrade.
     
  5. Nov 6, 2013 #545 of 1187
    James315

    James315 New Member

    3
    0
    Oct 27, 2013
    AdamNJ, could you please PM me Ed's e-mail at CV.
    I can't PM you as I'm too new to the forum.
    This is to participate in the NDS card Beta test.
    Thanks.
     
  6. Nov 6, 2013 #546 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    Is there any effective route to take to get a cable company to upgrade their firmware on their CableCards.

    I am assuming at this point we are totally at the mercy of whatever process (If Any) each company has in place for rolling out firmware upgrades... :(

    Can one upgrade CC firmware on their own?
     
  7. Nov 6, 2013 #547 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We've been looking at the logs of TiVo Roamio boxes with Cisco CableCARDs, and we have a better understanding of which CableCARDs work correctly with 6 tuners.

    Here's what we've learned:

    Cisco 1.5.2.3001 - problem
    Cisco 1.5.3.0601 - inconclusive
    Cisco 1.5.3.1101 – good

    We will be encouraging cable companies to update to the Cisco 1.5.3.1101 firmware.
     
  8. Nov 6, 2013 #548 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    A cable card is just a PCMCIA card. If you have an old computer with a PCMCIA slot, the firmware and the software to upgrade it, you could do it yourself. I wonder if Tivo has enough pull with Cisco to get the firmware from them. I'll volunteer to upgrade the cards.
     
  9. Nov 6, 2013 #549 of 1187
    bmgoodman

    bmgoodman Member

    970
    0
    Dec 20, 2000
    Northern...
    OK, I have 1.5.2.3001 and I successfully recorded 6 channels at once for 30 minutes. Under what circumstances am I likely to see a problem?
     
  10. Nov 6, 2013 #550 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
    0
    Apr 7, 2009
    so i got an email back from Ed (Cablevision) to check if my firmware now ends in .0601...i still see .0501...any tips?

    first time at cablecard diag i got an error...going back in it said waiting for update...waited a bit and checked again, firmware was still the same but the boot date was today...wth?

    edit: just got a call from Ed....he's on the case....hope this works...

    my firmware is upgraded...lets see what happens...tuners back to 6...
     
  11. Nov 6, 2013 #551 of 1187
    jaj2276

    jaj2276 New Member

    101
    0
    Dec 25, 2007
    Two potential issues.

    1) Let's assume a restart of the Tivo. The problem won't happen until a few hours/days (always hours in my case but I suppose it might take longer). I have no idea why, but every "test" I've performed has led me to this conclusion. All tuners work on all channels and something happens and two of them stop working like they should.

    2) The channels are important. Let me use my lineup as an example. Channels 420 - 430 are HD channels that are likely encrypted (AMC, CNN, Discovery, USA, etc.). 431 -436 are my local HD channels which are not encrypted (i.e. I don't need a cablecard to view them if I have a TV with a digital tuner).

    For me, one of the tuners would stop being able to show some (but not all) of the channels in the 420-430 range. Another tuner would stop being able to show any of the channels in the 420-430 range. However, both tuners would always be able to show the channels in 431-436 range (i.e. the non-encrypted ones).

    I have 1.5.2.3001 as well and am on Comcast. YMMV.
     
  12. Nov 6, 2013 #552 of 1187
    jaj2276

    jaj2276 New Member

    101
    0
    Dec 25, 2007
    I called the executive back and he said that since all their DVR boxes now use cablecards (I wasn't aware Comcast had gone the cablecard route), they needed more rigorous testing for the firmware before releasing it.

    I of course mentioned that I wasn't asking for the firmware to be released to everyone, only me. At first he claimed that couldn't be done to which I said that wasn't true. Then he said that it was only being tested in a few local markets and that we (Charleston SC) weren't one of them.

    Sounds more like a typical Comcast employee who either thinks he knows better or is too lazy to do something about it.

    It's nice to see TivoMargret's post confirming 1.5.2.xxx firmwares are bad and confirming that the 1.5.3.1101 that an earlier user got upgraded to works. I just wish Tivo had done this research BEFORE releasing the Roamio and had a chance to work with the cable companies to get this upgrade out BEFORE they released the Roamio.
     
  13. Nov 6, 2013 #553 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Problem with waiting for a rollout, is that it could take years before everyone has it, even with TiVo prodding them.
     
  14. Nov 6, 2013 #554 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    There are various reasons that the black screens occur. Sometimes tuning certain channels in a particular order will cause the black screen. Tuning to a PPV channel might cause it.

    http://www.cisco.com/en/US/docs/vid...ies/Release_Bulletin_M-CARD_OS_1.5.2.3001.pdf

    Read the Cisco bulletin to start.
     
  15. Nov 6, 2013 #555 of 1187
    profet

    profet New Member

    57
    0
    Aug 27, 2004
    Just finished talking to Ed and I'm now at:

    3.0.7_F.p.0601

    Back to 6 tuners. Cross your fingers.
     
  16. Nov 6, 2013 #556 of 1187
    tomhorsley

    tomhorsley Active Member

    1,167
    4
    Jul 22, 2010
    Especially since TiVo prodding Comcast is probably a lot like an ant prodding an elephant as far as Comcast is concerned.
     
  17. Nov 6, 2013 #557 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
    0
    Apr 7, 2009

    says build time is Oct 23, 2013 so its definitely new
     
  18. Nov 6, 2013 #558 of 1187
    MoranJ2000

    MoranJ2000 New Member

    38
    0
    Aug 7, 2007
    Anyone on Comcast in Florida manage to get a CC firmware update to the PKEY 1.5.2.2801 version that supports 6 tuners?

    My CC is still on PKEY 1.5.2.2401--- the alleged update that was supposed to be coming in October never came. (I'm in Bonita Springs, part of the Naples market which was due to get this update.)

    Naturally Comcast support, including the special CC hotline, knows nothing about a firmware update. I called the latter, and in the process of "trying to update my firmware", they unpaired the card. I didn't realize this right away, so I'm waiting for my blood pressure to go down before I call back for them to fix it.

    Just wondering if there are any other options other than waiting indefinitely for Comcast to get around to an update that may never come. Going through the trouble to swap cards doesn't seem worth the grief-- I'd bet that they're ALL out of date, and there's no way to know until you pop it in a TiVo.

    I'd like to be able to use six tuners sometime before the Roamio 2 comes out...
     
  19. Nov 6, 2013 #559 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I think TiVo needs to pull their support article stating Cisco 1.5.2.2801 and above is good for 6 tuners now that TiVo themselves have discovered that 1.5.2.3001 is still bad. Although I have no idea how they can phrase a new article since .3001 is the latest version in the field, which means no one running with Cisco CableCards can reliably receive 6 tuners. The same is probably true for NDS cards also. I haven't understood the Motorola situation, are any of their f/w versions good?
     
  20. Nov 6, 2013 #560 of 1187
    sanyewest

    sanyewest New Member

    9
    0
    Sep 29, 2013
    got home tonight n got updated firmware F_p_0601 build time oct 23, 2013 thanks to AdamNJ and ed from cablevision i have all 6 tuner working great
     

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