1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Nov 1, 2013 #521 of 1187
    johnner1999

    johnner1999 Member

    196
    0
    Oct 26, 2002
    I've got to say Cablevision errr optimum - actually tries to help. Kudos

    Sent from my SPH-L720 using Tapatalk
     
  2. Nov 2, 2013 #522 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    48 hours and all six tuners are still working. The pixilation is much better but not 100% fixed.
     
  3. Nov 2, 2013 #523 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Where in Florida are you located?
     
  4. Nov 2, 2013 #524 of 1187
    Sevrin grey

    Sevrin grey New Member

    15
    0
    Oct 26, 2013
    I'm located in the south suburbs of Chicago and I have comcast and I just hooked up my new roamio plus yesterday and I'm able to use 6 tuners
     
  5. Nov 2, 2013 #525 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    The Comcast head end I'm dependent on is Bonita Springs.
     
  6. Nov 2, 2013 #526 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    I PM'd you AdamNJ.
     
  7. Nov 3, 2013 #527 of 1187
    sanyewest

    sanyewest New Member

    9
    0
    Sep 29, 2013
    cant pm AdamNJ ty to the rulz, To be able to send PMs your post count must be 10 or greater. look like i have to wait n hope 1 day i get update if not then i live with 5 tuner .
     
  8. Nov 3, 2013 #528 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    Don't know if you can get PMs yet but I did just send you one with info needed. Ed got back to me within the day so hopefully this is coming to a close soon for us NY/NJ Cablevision NDS card users....maybe all Cablevision NDS card users.
     
  9. Nov 3, 2013 #529 of 1187
    bmgoodman

    bmgoodman Member

    970
    0
    Dec 20, 2000
    Northern...
    I just got BB to match Tivo's $500 Roamio Pro offer. I'm about to unbox, and I'm wondering what the latest information is on the CableCards. Are the Scientific Atlantic the ones to get (if there is any choice) for Comcast?
     
  10. Nov 3, 2013 #530 of 1187
    rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    You can't choose. What cards you get depend on your cable headend. Your cable company will give you the ones that are required.
     
  11. Nov 3, 2013 #531 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    You won't have a choice. The type of card has to match the headend. Also, you can't tell the f/w version # until you plug it in.
     
  12. Nov 3, 2013 #532 of 1187
    bmgoodman

    bmgoodman Member

    970
    0
    Dec 20, 2000
    Northern...
    If my existing Tivo S3 has 2 cards with PKEY1.5.2_F.p.3001 and my Tivo HD has 1 card with that also, can I assume that is what I'm likely to get with a new cablecard (Cisco)? Meaning that at best 4 tuners will work?
     
  13. Nov 3, 2013 #533 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I've been working with .3001 and 5 tuners without the v58 Not Authorized message.
     
  14. Nov 3, 2013 #534 of 1187
    Jesse.D

    Jesse.D New Member

    5
    0
    Nov 3, 2013
    Wisconsin
    I've got the same headaches of tuning with Cisco / SA M-Stream and Cisco Tuning Adapter (STA-1250) and my Roamio Plus. Time Warner Cable Northeast Wisconsin (TWC NEW)

    HW: 0800
    Ver: 0012
    Bldr Ver: 124
    FW: 1.5.2_F.p.0702

    TA:
    Tuner: -2dB
    FDC: -4 dB
    RDC: 40 dB
    PTV OS: Explorer1kg6 NGL OS
    Flash: STA1.0.0_1520_LR_F.1501
    Apps: SARA v1.61.41.a202

    I can't even get 4 tuners to work reliably after restarting. I've limited it to 3, but it still has a fail. Maybe 88632 will limit it to two?

    I can get very reliable internet with them, to the point where I can download the latest Kali at 4.5MB / sec. How the heck can their cable service use such old firmware?

    Right now I'll have a tuner fail, out of the 3, and it will get stuck. I can still lose access to a channel like BBC America.


    Jesse - CCNA R&S
    ---
    People say the road to Hell is paved with good intentions.
    Why? Do they think there's a shortage or bad ones?
     
  15. Nov 4, 2013 #535 of 1187
    jaj2276

    jaj2276 New Member

    101
    0
    Dec 25, 2007
    My local Comcast executive left me a voice mail saying they were aware of the problem and were planning on releasing a fix sometime in 1Q or 2Q of 2014. They're testing it out in a few local markets but he said there wasn't a way to get it to me. :(

    I'm going to write back to Comcast and see if I can get a monthly discount on my bill until they actually release the fix.
     
  16. Nov 4, 2013 #536 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    That sounds like BS to me. Your Comcast exec is just being lazy. They could upgrade firmware one card at a time if they wanted to.

    A cable card is nothing more than a PCMCIA compute card. You could upgrade it yourself if you had an old PC with a PCMCIA slot and the firmware from Cisco. I'm going to contact Cisco and see what it takes to get the firmware.

    Cheers!
     
  17. Nov 4, 2013 #537 of 1187
    Jesse.D

    Jesse.D New Member

    5
    0
    Nov 3, 2013
    Wisconsin
    To be fair, and I don't know much about cable equipment: Could updating the firmware on the CC / TA cause problems with it linking to the head end if that isn't updated as well?


    Jesse - CCNA R&S
    ---
    People say the road to Hell is paved with good intentions.
    Why? Do they think there's a shortage of bad ones?
     
  18. Nov 4, 2013 #538 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    Cable cards adhere to Cablelabs standards. Any and all firmware should work with the head end.

    While I am a Cisco reseller I am not a Cisco cable reseller so, they are not forthcoming on the cable card firmware. I'm still trying.
     
  19. Nov 4, 2013 #539 of 1187
    pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    First I wanted say hello as a new member here and to say Thank You for all the information in the last 18 pages. I just finished reading it all yesterday!!!

    I have a month old Tivo Roamio Pro and am using Charter Cable here in the San Gabriel Valley in Sunny Southern California, (City of Alhambra). The Roamio Pro (My first Tivo since the DirecTV unit I had 15 years ago??) has not reliably worked on Switched Digital programing since I installed it in early October 2013. I'm on a first name basis with several of the local Charter Techs who have tried everything they know to do to try and fix the problem of using all 6 tuners reliably on the Roamio Pro. Biggest problem to solve was figuring out it was a "6" tuner problem to begin with... Long story short they have been unable to resolve the problem, but did at least confirm there were no "other" problems with my system, or the infrastructure connecting me to the Head Office. They did swap out 4 different TA's, One CableCard, dropped a dedicated cable from the pole to my Tivo (leaving my other 4 Cisco DVR's on the original drop). They even ran a single cable direct from the Tivo to the Pole to bypass the coax under my house in the crawl space... I must say I have an excellent connection to Charter throughout the house, but I've always had excellent service with them including Cable TV/Internet and Telephone.

    After reading most of this thread I tried inputting the code to limit my Roamio to 4 tuners. I immediately (after rebooting), was able to watch all channels without any further "Unauthorized" messages appearing. This was this past Saturday and I left it alone for the rest of the day so I could enjoy all of my College Football, figuring 4 tuners is far better than the 2 tuners the Charter Cisco DVR use to provide me.

    I finished reading this thread Sunday morning and decided to up my tuner count to 5 tuners from 4 and see what happened as many had indicated positive results with that configuration.

    My Tivo Roamio Pro has been running without a problem since Noon Sunday (11/03/2013) playing and recording on 5 tuners. I forced 5 simultaneous recordings of "Premium" copy protected channels this morning with perfect results!

    I could never do that with all 6 tuners activated.

    I checked my Cisco CC and the OS Ver: PKEY1.5.2_F.p.2401 which is not at the minimum release of PKEY1.5.2_F.p.2801, Charter claims they can not release an update until it has been "Fully tested"....

    Charter also utilizes a Cisco Tuning Adapter (STA1520), I am not certain how this may play into the 6 tuner problem.

    For now the "5 Tuner" band-aid fix will tide me over until Charter finds an actual real fix for the problem. I have notified my Charter Tech of my findings and expect he will get back to me ASAP as they seem very motivated in resolving the problem!

    Again Thanks for all the input, I can now at least enjoy most of the functionality of my new Tivo Roamio Pro, albeit with only 5 tuners!!!
     
  20. Nov 4, 2013 #540 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    Your CC firmware is way too old. Try talking to someone and convince them of the issue. By law they have to support at least 4 tuners and that isn't possible with such an old firmware. You can also try a complaint to the FCC if you don't get anywhere to TWC.
     

Share This Page