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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Oct 28, 2013 #481 of 1187
    HDRyder9

    HDRyder9 Member

    195
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    Aug 2, 2007
    So far, I have one returned telephone call. Unfortunately, I missed the call. The caller said they would "attempt" to upgrade my firmware. I'm not holding my breath.
     
  2. Oct 28, 2013 #482 of 1187
    morac

    morac Cat God

    8,940
    20
    Mar 14, 2003
    NJ
    I know they take emails to that address seriously, but it depends on if you have a local corporate office or not. I sent an email to that address yesterday regarding a picture issue and received a phone call today from Comcast. The corporate office for NJ is about 20 miles away though. The person wasn't particularly helpful, but he did give me his direct contact info.

    I'd say try again or try to find if there's a corporate office in your state.
     
  3. Oct 30, 2013 #483 of 1187
    HDRyder9

    HDRyder9 Member

    195
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    Aug 2, 2007
    After a couple of days and several telephone calls to Comcast support, not CSR, I got the 1.5.3_F.p.1101 firmware today. Now I'll have to see if it allows all the tuners to work. Fingers crossed.
     
  4. Oct 30, 2013 #484 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    This is the first report of this update I've seen from Comcast. What area are you in?
     
  5. Oct 30, 2013 #485 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I was about to ask the same question. I want to try again with Corporate support, it would be helpful to know what area you are in.
     
  6. Oct 30, 2013 #486 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    My Comcast head end is in Bonita Springs, FL. The Fort Myers area. The update is a result of pestering Comcast engineering every day since Monday. It's not part of a general rollout.

    As of now, I have all six tuners working. It remains to be seen if this holds. Additionally, this firmware upgrade is supposed to fix some pixilation issues. I experienced some serious pixilation. I hope that is resolved as well.

    I'll report back on the tuners after a suitable testing period.
     
  7. Oct 30, 2013 #487 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Thanks. I've sent an Email to Corporate support asking (begging?) for any help in getting my CableCard updated. We'll see if they reply this time.
     
  8. Oct 30, 2013 #488 of 1187
    HDRyder9

    HDRyder9 Member

    195
    0
    Aug 2, 2007
    I included a copy of the Cisco PDF describing the issues with the 1.5.2 firmware. Things really took off after they read it.
     
  9. Oct 30, 2013 #489 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I've only seen some release notes for 1.5.2. Are there release notes for the 1.5.3.1101? Or is there an issues list for 1.5.2?
     
  10. Oct 30, 2013 #490 of 1187
    Sevrin grey

    Sevrin grey New Member

    15
    0
    Oct 26, 2013
    I just ordered a roamio plus does anyone know if this is an issue in the Chicago area?
     
  11. Oct 31, 2013 #491 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Supposedly, the only areas still on Comcast's list for upgrading include Memphis, and parts of Florida. The latest info from Comcast is that these areas are scheduled for updating in early 2014.
     
  12. Oct 31, 2013 #492 of 1187
    IMD

    IMD New Member

    35
    0
    Jul 4, 2003
    I just bought a Roamio Plus, and stopped by Time Warner (Rochester, NY) to pick up an MCard and Tuning adapter. I specifically asked the tech in the office if the Mcard can support 6 tuners, he said "I don't see why not". He wasn't aware that Tivo had 6-tuner models, and I am suspect if Time Warner can support 6-tuners.

    Is there anything obvious I should look at before I install the card that might tell me it is capable of supporting 6 tuners?
     
  13. Oct 31, 2013 #493 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    What do you mean by "still on Comcast's list for upgrading"? Are you saying that Memphis and Florida will be the only locations getting an upgrade and the rest of the country will stay on on 1.5.2?
     
  14. Oct 31, 2013 #494 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    Not on the card itself. You'll need to pop it in the TiVo and see what firmware version it's running.
     
  15. Oct 31, 2013 #495 of 1187
    IMD

    IMD New Member

    35
    0
    Jul 4, 2003
    Thanks. What firmware version supports 6 tuners?
     
  16. Oct 31, 2013 #496 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I think he's referring to an updated 1.5.2 version. A lot are on older versions of 1.5.2. Not even sure Comcast is aware of 1.5.3.
     
  17. Oct 31, 2013 #497 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    Depends who you ask and where you look, but the only version (for Cisco/SA cards) that I've seen that unequivocally works with 6 tuners for EVERYONE is 1.5.3_1101.
     
  18. Oct 31, 2013 #498 of 1187
    generaltso

    generaltso Member

    964
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    Nov 3, 2003
    Vermont
    Ah, okay. Well, an updated 1.5.2 version probably won't make a difference. Everyone that I talk to at Comcast tells me that 1.5.2_3001 is the latest version that they have. If they're not even aware of the 1.5.3_1101 version, it will probably be a long time before they're ready to do a widespread rollout.
     
  19. Oct 31, 2013 #499 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Yeah! But like HDRyder9 maybe we can get it pushed to our TiVos without a major rollout.
     
  20. Oct 31, 2013 #500 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    We'll need to get them to acknowledge a newer version exists first.
     

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