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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Oct 25, 2013 #461 of 1187
    BobCamp1

    BobCamp1 Active Member

    1,348
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    May 15, 2002
    Sure it's partially Tivo's fault. They either didn't test older firmware versions, or falsely assumed that every single cable company was running the latest. Or they knew about the issues but launched it anyway. This sounds very familiar....
     
  2. Oct 25, 2013 #462 of 1187
    uw69

    uw69 Member

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    Jan 25, 2001
    Washington
    I agree. It is unreasonable for TiVo to "plan" for shortcomings in other vendors hardware/software. The frustrations of our fellow TiVo users is difficult, but let's put the blame where it should be....cable companies saving a buck or two by not updating their firmware.
     
  3. Oct 25, 2013 #463 of 1187
    tomhorsley

    tomhorsley Active Member

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    Jul 22, 2010
    Actually, that's not true. It is perfectly reasonable to plan for reality if you want customers to be happy with a product. The fact that some standard document somewhere says "it works this way" doesn't really matter. The way the actual hardware works is what matters. And if it is possible to make the product work with actual hardware, then doing that is a hell of a lot more constructive than pointing at a standards document and whining that it isn't your fault.
     
  4. Oct 25, 2013 #464 of 1187
    jmpage2

    jmpage2 New Member

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    Jan 20, 2004
    The problem is, when you deviate from those standards you run the risk of breaking other things or breaking things down the line when the other bender gets their act together and conforms to the spec.
     
  5. Oct 25, 2013 #465 of 1187
    uw69

    uw69 Member

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    Jan 25, 2001
    Washington
    I guess I would ask what the point is of having standards if they are not followed? The blame is squarely on the cable co., not TiVo. I think in some respects cable companies try to make using a TiVo on their system as difficult as possible. They would rather we all use their equipment.
     
  6. Oct 25, 2013 #466 of 1187
    anthonymoody

    anthonymoody New Member

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    Apr 29, 2008
    On the whole "I hate Cablevision" but given their overall responsiveness on this issue (I have a Cisco card that was updated), low price for cablecards, and iPad app, I have to say that among cable companies they're not bad. That's not saying much I know!

    Now if they'd only port their app to ps3...
     
  7. Oct 25, 2013 #467 of 1187
    tomhorsley

    tomhorsley Active Member

    1,172
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    Jul 22, 2010
    Not really. The code looks like:

    Is it this stupid firmware version?
    Yes, then apply this stupid fix.
    else is it this other stupid firmware version?
    Yes, apply this other stupid fix.
    else...
    else
    Hey, we didn't find an exception, let's pretend it follows the standard...

    You can't believe how much code like that I have in the debugger I work on, both for different wacky versions of gcc that have their own unique interpretation of the dwarf debug info standard and for different linux kernel versions that have their own unique ways of interacting with the poor old debugger.
     
  8. Oct 25, 2013 #468 of 1187
    BobCamp1

    BobCamp1 Active Member

    1,348
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    May 15, 2002
    Sometimes standards have gray areas that require interoperability testing and an informal agreement between the companies as to how to resolve them. Bluetooth is notorious for this.

    It's possible that Tivo isn't following the standards quite right or differently than everyone else, but the newer versions of Cablecard firmware takes that into account. The Roamio is a new product, it's entitled to have bugs too. Most likely though there are bugs on both sides.
     
  9. Oct 26, 2013 #469 of 1187
    tds4182

    tds4182 New Member

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    Dec 15, 2003
    Kingwood, Tx
    On Tivo's web site they suggest the following to activate either 4 or 6 tuners respectively:

    From Tivo Central go to Settings and Messages, then Settings, then Channels, then Channel List:

    For 4 tuners use your keypad to enter the #s 88634

    For 6 tuners use your keypad to enter the #s 88636

    This fix is for the Roamios.

    Hope this helps somebody!:)
     
  10. Oct 26, 2013 #470 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I don't think you're quite understanding what that does. It doesn't activate tuners, it disables tuners. It's not a fix, it's a temporary workaround to reduce the number of tuners so that recordings aren't missed. See post #40 of this thread.
     
  11. Oct 27, 2013 #471 of 1187
    tds4182

    tds4182 New Member

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    Dec 15, 2003
    Kingwood, Tx
    If I read Margaret's post correctly, if you had 4 tuners active and entered the code to activate 6 tuners (and heard the corresponding # of bongs from your Tivo) would that not activate the additional 2 tuners for a total of 6?
     
  12. Oct 27, 2013 #472 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    If you previously entered the code to limit your TiVo to 4 tuners, then yes it would change it back to 6 tuners. However, if your cable card firmware doesn't support 6 tuners, this doesn't change that. Those codes are just a way to artificially limit the number of tuners the TiVo uses so that it doesn't miss recordings when it tries to record on more tuners than the cable card firmware supports.
     
  13. Oct 27, 2013 #473 of 1187
    bcronin

    bcronin Member

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    Dec 28, 2001
    Hyde Park, NY
    Hope its true. I am on CV and am specifically holding off on upgrading Premiere to Roamio due to this issue.
    --
    bc
     
  14. Oct 27, 2013 #474 of 1187
    BobCamp1

    BobCamp1 Active Member

    1,348
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    May 15, 2002
    You are correct. Some people bought the Pro or the Plus mainly for the six tuners and ended up have to disable two of them. If they knew they weren't going to get six tuners to work, they could have saved $200 by getting the plain Roamio.

    Hopefully this limitation will be temporary. It sounds like both sides are working on it. But it breaks an unwritten rule of buying something based on what it does today, not on what it is promised to do in the future. Which is why some people are nervous and/or impatient.
     
  15. Oct 27, 2013 #475 of 1187
    tds4182

    tds4182 New Member

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    Dec 15, 2003
    Kingwood, Tx
    I'm a Suddenlink customer just outside Houston and it took 2 very long service calls and 3 MCards before one finally worked and gave me all the stations my packages call for.

    I'm not sure but I suspect I finally got an MCard with the right firmware to talk to the Roamio Plus and all 6 tuners.

    The techs who came out know very little about the Roamio Plus and seemed amazed that Tivo was even making/distributing such a unit.

    They rent Tivos but they are pretty basic 2 or 4 tuner models with their version of VOD built in.
     
  16. Oct 27, 2013 #476 of 1187
    NJguy

    NJguy New Member

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    Sep 10, 2013
    I am feeling good about this. I believe they will have this updated within the next couple of weeks. Maybe you'll get a good deal on a Roamio Plus or Pro, especially in around Black Friday.

    Even though there hasn't been a true software/firmware update I have been running 5 tuners now for a couple of weeks without issue. For the first month I had the Roamio I was only able to run on 4 tuners so I think we'll see progress and an end to this in a couple of weeks. I know it's optimism but while at first it seemed Cablevision could care less, now it seems they have moved this up.

    Cross your fingers Cablevision NDS fans. Will let you know of progress.
     
  17. Oct 27, 2013 #477 of 1187
    johnner1999

    johnner1999 Member

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    Oct 26, 2002
    CV areas with cisco mcards are good with 6 tunners?

    Sent from my SPH-L720 using Tapatalk
     
  18. Oct 28, 2013 #478 of 1187
    AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    Yes, Cablevision areas that use SA/Cisco cards are good. Your card will need to update to firmware 1.5.3.1101, which should happen automatically. I was one of the 'early testers' but it seems this has been generally rolled out of all customers from reading multiple reports on this forum.
     
  19. Oct 28, 2013 #479 of 1187
    HDRyder9

    HDRyder9 Member

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    Aug 2, 2007
    I have begun to escalate this issue with Comcast. The CSRs didn't know what the word "firmware" meant. I have gotten past them to an engineer. We'll see how this goes.
     
  20. Oct 28, 2013 #480 of 1187
    andyf

    andyf Active Member

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    Feb 23, 2000
    Houston,...
    I sent an EMail to their Corporate Customer Service about a month ago at We_Can_Help@cable.comcast.com . I didn't receive a reply. Probably need a bunch of Emails regarding this issue for them to take this seriously.
     

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