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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Oct 11, 2013 #421 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    Mr. Mike,

    Do you have any premium channels such as HBO or Showtime?
     
  2. Oct 11, 2013 #422 of 1187
    MrMikeinflorida

    MrMikeinflorida New Member

    4
    0
    Oct 6, 2013
    no hbo or showtime, but I have encore channels which didn't show up till they properly paired the card.
     
  3. Oct 11, 2013 #423 of 1187
    Ryan Nelson

    Ryan Nelson New Member

    17
    0
    Jan 31, 2011
    I'm on Charter in Alabama and can only get 4 tuners to work on a Roamio Pro. I read this thread and returned my very old cable card with firmware 1.5.2_F.p.1601 to Charter for a swapout. I've tried several cable cards and still have the issue. My current cable card is a Cisco PKM803 with a firmware of PKEY1.5.2_F.p.1401. They've tried doing firmware updates over the coax with no luck multiple times with multiple cards. I had 2 charter techs and a supervisor at my house looking at it today for several hours. They are going to try to upgrade a card at their office to 1.5.2_2801 or higher, but not 1.5.3_0601, and then physically bring it to my house for a swapout. They can't figure out why the firwmare upgrade won't happen over the network - signal is great, and they can refresh etc.
     
  4. Oct 11, 2013 #424 of 1187
    gamo62

    gamo62 New Member

    497
    0
    Oct 12, 2002
    Had CinBell come out and swap out my OLD PKM-800 with a new PKM-803. (You can probably tell I have had the card for about 4 years) As soon as it was inserted, and before the tech could get any of the information off of the diag screen, it started to download an update. The version is 3001, and after the update, ALL 6 tuners are now working.
     
  5. Oct 12, 2013 #425 of 1187
    DigitalDawn

    DigitalDawn Member

    181
    1
    Apr 26, 2009
    Jupiter, FL
    I just re-read your post, and realized why you have 6 tuners. You're using the Motorola cards, and us folks further south have an Adelphia head-end using the old SA/Cisco cards. Can't wait for the firmware update.
     
  6. Oct 12, 2013 #426 of 1187
    speedy2

    speedy2 TivoAddict

    98
    0
    Aug 19, 2002
    Preston, CT
    So has TiVo been working to get the tuner problem with the Cisco/SA cards issue resolved? I have the 3001 firmware. Is there any progress?
     
  7. Oct 12, 2013 #427 of 1187
    Jobeo

    Jobeo New Member

    5
    0
    Sep 15, 2013
    i'm on cablevision CT with the 1.5.3 1101 firmware and it resolved all problems... many times recording on all 6 tuners without issue for several weeks..

    so I would say that is the firmware you should try and get
     
  8. Oct 13, 2013 #428 of 1187
    RSCHOON

    RSCHOON Member

    80
    0
    Sep 7, 2013
    I second this. I got the updated firmware last week and it seems to be working with all 6 tuners now. Thanks for the help.
     
  9. Oct 14, 2013 #429 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    So here we are almost 2 months in with Cablevision and NDS card with OS Ver: VGUARD 3.0.7_F.p.0501 and STILL no fix. I am thrilled for all of you that have all 6 tuners. It seems most have their problems fixed since posts on this thread have diminished tremendously in the past few weeks.

    It seems TiVo and Cablevision could care less about these NDS cards.

    Tried to get it working with both TiVo and Cablevision....FAIL.
    They told me over a month ago they are working on a fix....to date, FAIL.
    I send complaint to FCC about Cablevision needing to fix this since they offer box where you can record up to 10 shows at once so they at least have to offer max of 6 for cable card...FAIL. Cablevision called and said, "We're working on it." REALLY, I already knew that!

    Just frustrated I guess since I purchased a Roamio Plus with two minis and now the fall season has started I've had issues recording when the minis are in use (since they each take a tuner). The key to 6 tuners for me is being able to record and watch minis.

    If it didn't cost so much for lifetime service I'd think about getting two Roamio basics and a mini. The math just doesn't work though with that 2 Roamios $400 + 2 Lifetime service $800 + Stream $100 + Mini with lifetime service $250 = 1550. What I have now with lifetime (I haven't purchased yet since the all may go back without a darn fix) Roamio Plus $400 + Lifetime $400 + 2 minis with lifetime $500 = 1300. Why spend $250 more when I shouldn't have to. This should be fixed by now like everyone else.

    I even tried to go get a Cisco card and they told me only NDS cards work in my area UGH!
     
  10. Oct 14, 2013 #430 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    I think there's a lot of Comcast/Cisco customers suffering through this also and they don't even have word of an update coming.
     
  11. Oct 14, 2013 #431 of 1187
    tomhorsley

    tomhorsley Active Member

    1,172
    4
    Jul 22, 2010
    Actually we have lots of words. The first word was "summer", then the word changed to "october", now the word is "someday" :).

    What I'd really like to know is if the cablecard firmware is really not backward compatible with old headend software. Is it actually true that they can't provide newer firmware till they rollout all their updated infrastructure? Or is it just that they don't want to because only whiny TiVo users care?
     
  12. Oct 14, 2013 #432 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Maybe for Florida folks. Not a peep for Houston. Interesting that the X1 is advertised as having 5 tuners. Record 4 shows and watch another live...........
     
  13. Oct 14, 2013 #433 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    Sorry to say this but, I guess, it's good to hear others are still having the issue. Cablevision was able to do the upgrade to Cisco Cards but not NDS cards. That's interesting to me.
     
  14. Oct 14, 2013 #434 of 1187
    HarperVision

    HarperVision TiVo's Italian Cuz!

    5,275
    3
    May 14, 2007
    Paradise...
    Believe me, I feel your pain NJguy!
     
  15. Oct 14, 2013 #435 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    Wow. Seemed this was a dying thread. Either people just learned to live with it (though unacceptable) and stopped posting or they are getting worn down and stopped. Please don't stop. Margaret from Tivo and others from the cable companies (not that they care) need to know this is STILL a big issue for many.
     
  16. Oct 14, 2013 #436 of 1187
    dkraft

    dkraft New Member

    124
    0
    Dec 20, 2004
    Yes, you are correct. Comcast and no idea when we may get an update. I just got worn down and just pray my 4 channels record.
     
  17. Oct 14, 2013 #437 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    :confused: I'm sure (or at a minimum hoping) they are working to come up with the fix for this but I do not think we should get worn down. It should be something that works and we shouldn't just accept that a fix will come....eventually. There is value in having 2 extra tuners and TiVo is charging for a that has those two extra tuners. It seems that initially they cared and Margaret was responsive and now it's priority has fallen because they want to improve their current software and roll out streaming before the holiday shopping season comes. Well this will hurt the more lucrative Pro and Plus sales. I'm sure TiVo profit margin is much higher on those than the base model (much like a 16GB iPad sells for $499 but a 64GB sells for $200 more when the extra flash memory likely costs them an extra $30 at most).

    Come on TiVo, help us, especially your new users who could be your biggest advocates. I get that you could not have tested EVERY card with EVERY cable company beforehand but work with those companies and prove to us you're really trying to do this. Communication is important.
     
  18. Oct 14, 2013 #438 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
    0
    Apr 7, 2009
    still waiting here...NDS card...initially i refused to lower the tuner amount under i thought i paid for 6 i'm using 6...but after numerous missed recordings i bit the bullet and lowered the amount...really hope an updated firmware is released soon though...(after a reboot i would occasionally have 6 working, but eventually that would stop and recordings would be missed)
     
  19. Oct 14, 2013 #439 of 1187
    NJguy

    NJguy New Member

    86
    0
    Sep 10, 2013
    Same here. I would reboot to get 6 but eventually go back down to 4 because I was afraid of missing recordings or getting 2 minutes of a recording.

    FCC complaint did nothing IMO. All that happened was a call from Cablevision saying we're working on it. Of course now it doesn't matter since there's nobody working at the FCC for the past couple of weeks.
     
  20. Oct 15, 2013 #440 of 1187
    Ryan Nelson

    Ryan Nelson New Member

    17
    0
    Jan 31, 2011
    Still trying to get 1.5.2_2801 or higher card - Charter is working on it. They did put two cisco tuning adapters on my Roamio and it has helped dramatically. I can record with 4 or 5 tuners (depends) - all of which are on encrypted SDV channels. I still have it set at 6 tuners and its working fine as long as one tuner is on an unencrypted local channel (which is common if I'm recording 6 shows).
     

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