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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 25, 2013 #21 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    The 6 channels I am using are all HD channels(400 level) and I believe they are all encrypted. Like I said, I will watch the first few minutes of all of them to see if the taping was successful or not but as of right now it looks good.
     
  2. Aug 25, 2013 #22 of 1187
    Ash Sharma

    Ash Sharma New Member

    9
    0
    Oct 19, 2003
    TX
    I have the same card as you and comcast tried to do a three way call with TIVO to resolve the issue but TIVO is closed for the day..
    I plan to do this call tomorrow and will report the result.
     
  3. Aug 25, 2013 #23 of 1187
    Ash Sharma

    Ash Sharma New Member

    9
    0
    Oct 19, 2003
    TX
    Notices that my card is April 2011 built but same firmware as yours...
     
  4. Aug 25, 2013 #24 of 1187
    JWhites

    JWhites New Member

    1,366
    0
    May 14, 2013
    Earlier in the year the Cisco PKM801 cards which are the newest cards out from Cisco (with the exception of the PKM908 which does 8 simultaneous streams) was running firmware from 2009, even though the build dates of the cards themselves are 2012 and 2013.
     
  5. Aug 25, 2013 #25 of 1187
    Ash Sharma

    Ash Sharma New Member

    9
    0
    Oct 19, 2003
    TX
    BTW - Very cool - the Red recoding button on the Roamio shows how many tuners are recording.
    For example I am showing one 'stripe' nest to the round red glowing button on the Roamio... and I am recording one show right now.
    The problem is that when I had four recordings it showed 6 strips [media]http://www.tivocommunity.com/tivo-vb/images/smilies/mad.gif[/media]
    If someone from TIVO is reading this forum/post - please take note as this may be the give away [media]http://www.tivocommunity.com/tivo-vb/images/smilies/confused.gif[/media]
     
  6. Aug 25, 2013 #26 of 1187
    morac

    morac Cat God

    8,946
    22
    Mar 14, 2003
    NJ
    Is this a problem with encrypted channels or copy protected channels?

    In most areas Comcast encrypts all, but the broadcast networks channels (and in some areas those are encrypted as well). Comcast does not copy protect most channels though. Comcast copy protects premium channels (HBO, Showtime, etc) as well as the included movies channels like Encore.

    If the problem is with encrypted channels, the 5th and 6th tuners won't work for most channels. If it's a copy protection issue, the 5th and 6th channels will work for all but movie and premium channels.
     
  7. Aug 25, 2013 #27 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    All 6 shows that I taped at one time have recorded successfully, but I manually started 4 of those recordings. To double check that utilizing all 6 tuners was not a fluke, I randomly scheduled 6 recordings to start 45 minutes from now all on HBO, Starz or and Showtime HD channels. That should settle the debate on whether encrypted or premium channels will tape at once.

    I actually tried to start 7 by mistake and it told me there were already 6 scheduled to start at that time.
     
  8. Aug 25, 2013 #28 of 1187
    Ash Sharma

    Ash Sharma New Member

    9
    0
    Oct 19, 2003
    TX
    Grey Ghost,
    Can you provide details of your cable card?
    That way we can compare if it is different than those not working.
    Thanks in advance.
    Ash
     
  9. Aug 25, 2013 #29 of 1187
    generaltso

    generaltso Member

    964
    0
    Nov 3, 2003
    Vermont
    It's affecting a large number of channels, so it seems to be encrypted channels.
     
  10. Aug 25, 2013 #30 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    It's a Cisco 2012 card, put out in June or July 2012. If I can give you any more details without having to unseat the card, I will be happy to give it to you.
     
  11. Aug 25, 2013 #31 of 1187
    Ash Sharma

    Ash Sharma New Member

    9
    0
    Oct 19, 2003
    TX
    You can go into the settings and cable card menu in the TIVO interface without unseating the card and get all kinds of info...
    Tivo Home
    Settings and messages
    account and system info
    cablecard decoder
    cable card options
    cable card menu
    cablecard diag screen
    Will understand if it is inconvenient - thanks for responding.
     
  12. Aug 25, 2013 #32 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Go to:
    Settings & Messages > Account & System Info > CableCARD Decoder > CableCARD Options > CableCARD Menu > Cisco CableCARD Diag Screen

    List the following:
    H/W Model:
    Bldr Ver:
    OS Ver:
    Build Time:
     
  13. Aug 25, 2013 #33 of 1187
    innocentfreak

    innocentfreak Active Member

    8,950
    3
    Aug 25, 2001
    Florida
    Similar to the FiOS encryption issue, I would recommend you email Margret @tivo.com. You should send her as much info as you can along with your TSNs.

    I would include any and all steps taken to recreate the issue. The more specific info the better.
     
  14. Aug 26, 2013 #34 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    The Cisco CableCARD Release Bulletin for 1.5.2.3001 lists Fix channel change failure on 6th stream that has Pgm Index=5
    http://www.cisco.com/en/US/docs/vid...ies/Release_Bulletin_M-CARD_OS_1.5.2.3001.pdf

    However, prior to Cox launching their own 6 tuner DVR they updated all Cisco CableCARDs to 1.5.3_F.p.0601 and Cox is using this same OS Version on their 6 tuner Cisco DVR, the only difference is Cox is using the newest PKM908 CableCARD in their DVR.

    The Cisco CableCARD Release Bulletin for 1.5.3.0601
    http://www.cisco.com/en/US/docs/vid...sories/Release_Bulletin_M-CARD_1.5.3.0601.pdf
     
  15. Aug 26, 2013 #35 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    Ash, you didn't specify what info you needed.

    Cox, you did specify, but I couldn't find exactly the stuff you were asking for.

    I went to the spot you specified. I'm not well educated as to what all this stuff means, but I saw specified in the card info:

    Decrypt/Record Channels: 6
    Firmware version: PKEY 1.5.2_F.p. 140
    Network Controller ID: 1933
    Manufacture ID: 259


    I hope this will be useful to those asking for further information
     
  16. Aug 26, 2013 #36 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We have seen issues with some CableCARDs (with older firmware) that don't support 6 tuners. If you are experiencing this issue, please email me your:
    - Roamio TSN
    - info from the CableCARD screen, like Manufacturer and Firmware
    - Cable Company and Zip Code

    We have put in a way to tell Roamio to use fewer than 6 tuners. I will get the details on how to set that, and post it to this thread.

    --Margret
     
  17. Aug 26, 2013 #37 of 1187
    geekmedic

    geekmedic TiVo Fanatic TCF Club

    521
    0
    Apr 4, 2003
    Atlanta, GA USA
    There is an easier way to see if sll tuners are working instead of starting 6 simultaneous recordings.

    Hit the info button then the down arrow. It'll show what channels the other 5 tuners are tuned to. You can use the arrow keys to jump to a specific tuner.

    I tested mine by hitting the Live TV button to change tuners and changing that tuner to a different channel. I have a Motorola CableCARD with Comcast and all 6 tuners are currently working.
     
  18. Aug 26, 2013 #38 of 1187
    grey ghost

    grey ghost Member

    196
    0
    Feb 1, 2010
    Thanks Geek. I'm a Tivo virgin and I'm still feeling my way around a Tivo.

    I still can't figure out how to hit stop(not pause), so I can stop/delete a show quickly.
     
  19. Aug 26, 2013 #39 of 1187
    Rose4uKY

    Rose4uKY Member

    388
    0
    Mar 28, 2003
    Kentucky
    I just got a Premiere which I am sending back but I had it set to use one tuner for mini not 2. I have 2 minis so on the new Roamio you say it doesn't have this option cause it supports dynamic tuner allocation I know I can google it but what is that? Either way I'll be able to record at least 4 at once right or will it record 6 if I am not home watching any mini? Thanks!

     
  20. Aug 26, 2013 #40 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    If the CableCARD in your Roamio does not support 6 tuners, here is how to reduce the number of tuners Roamio will use:

    Go to Settings > Channels > Channel List
    and enter one of the following number sequences using the number buttons on the remote. This will tell Roamio the how many tuners it can use.
    - 88633 = use 3 tuners
    - 88634 = use 4 tuners
    - 88635 = use 5 tuners
    - 88636 = use 6 tuners

    You should hear some "Thumbs Up" dings confirming the number of tuners Roamio will use.
     

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