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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. mchief

    mchief Morey

    Sep 10, 2005
    I am also on Comcast and 3001. Still don't know if that is current or not. Tivo Roamio Plus arriving next week, I hope.
  2. HarperVision

    HarperVision TiVo's Italian Cuz!

    May 14, 2007
    Yeah I was thinking that myself. You may be on to something, but I could swear I remember tuning 6 different streams that I'm sure are SDV. It seems to be hit or miss with me. It works one time, then not the next. It could certainly be a TA issue though, even if not a "number of streams" issue.
  3. keenanSR

    keenanSR New Member

    Oct 12, 2004
    Thanks for the response, and good idea on asking Margret about other providers. :)
  4. Smirks

    Smirks .:. Hello .:.

    Oct 7, 2002
    Came home tonight to a frozen TiVo. Not sure if it was related to the new firmware, but I haven't seen this problem in the nearly two weeks it's been hooked up. Had to pull the plug and do a hard power cycle to get things going again. Guess I'll have to keep a closer eye on it for he next couple of days.
  5. YanksRule

    YanksRule New Member

    Sep 19, 2013
    I guess the updates are going out in waves as I am also CV of Westchester and still have the old firmware :-(. Hopefully it will be soon...
  6. Jobeo

    Jobeo New Member

    Sep 15, 2013
    I'm on cablevision in CT and I definitely didn't receive any firmware update... still on 1.5.2 1601

    However, switching to 5 tuners seems to have resolved all my issues
  7. anthonymoody

    anthonymoody New Member

    Apr 29, 2008
    Thanks Adam for confirming the need for the reboot.

    Yanksrule and Jobeo - if you haven't, make sure to email Marget at TiVo with your CV phone number and Roamio TSN. She forwards that to the CV techs for them to push out the FW update. My sense is that they do it selectively, not universally, as they don't want to risk breaking other devices in the field with a new FW if it's not absolutely necessary. (Sorry if this is obvious).
  8. AdamNJ

    AdamNJ New Member

    Aug 22, 2013
    i have no confirmation on this, but i really think if all the of CV customers wait a few more days for those that have the new firmware to confirm no issues, then it will be rolled out to every card. i doubt they want multiple versions to deal with.
  9. NJguy

    NJguy New Member

    Sep 10, 2013
    Well they have multiple versions since I have an NDS card now and they do not offer any other card in my Cablevision service area. I hope/(think?) you're right. :)

    If this get's fixed I'll sign up for lifetime with my TiVo and my 2 Mini's. I'm a new TiVo convert! Thanks to all of you who have been with TiVo for a long time. You're overall good comments are what swayed me away from the awful "whole home" service that Cablevision claims is so great.
  10. netw0rks

    netw0rks New Member

    Sep 18, 2013
    An update....

    It turns out that my firmware does not have the 5 tuner problem, I in fact do see all 6 tuners, and can record across all of them at the same time. I was looking at the info screen wrong. I thought the the multi-circle icon showed all my available tuners, but it dawned on me that i have those 5 plus the one I'm on. However....

    I still have massive tuning issues. To date, I've literally spent close to 5 hours on the phone with Tivo and/or TWC. They of course pointed the finger at each other, but I'll boil it down like this. I've had a tech out and changed ends on connectors, (they were fine, I made them myself, compression type) added an amp, checked all signal levels, swapped out cable card, swapped out tuning adapter. I had to drive and get these items myself. Thanks TWC... #middlefiger

    No dice. I still get black screens on 5/6 out of 10 channel changes. So, now a trip back to BestBuy. I swapped out the Tivo, brought it home and hooked it up to the new TA and cablecard, ran through the guided setup, blah blah, NO DICE. Same problem. Queue another 2.5 hour call with TWC and Tivo.

    Through it all, I'll say that Tivo's support has been very good. Polite, courteous, understanding of the hassle, etc. I won't go into all the details, but they've taken all my testing info and sent it to 'engineering'. (I don't like being a beta tester, but I have faith in this product, it's very good, er, could be)

    Hopefully, I'll get a resolution. The tech I worked with acknowledged that there must be 'software issues' between the tivo and the tuning adapter/cable card. Let's see how long that will be.
  11. morac

    morac Cat God

    Mar 14, 2003
    Just so you know, the issue isn't that people can't see all 6 tuners, the issue is that only 4 or 5 tuners can decrypt protected channels at the same time.
  12. MyITGuy

    MyITGuy New Member

    Sep 22, 2013
    Looks like I just got hit with this issue tonight when my Tivo didn't record Dexter or Donovan. Looked like it was recording, but when I went to watch Dexter it wasn't in my show list, and the history stated not authorized.

    Tuning to live TV just showed a black screen.

    Looks like I'm on firmware ending in 2401, in Comcast (Miami, FL). Is this issue still being worked on, or should I go back to post 212 and obtain the information being requested?
  13. DigitalDawn

    DigitalDawn Member

    Apr 26, 2009
    I believe that you need firmware 2801 or higher. I'm in Palm Beach Country, and we're still waiting for Comcast to update our cards. Supposedly this will happen sometime in October.

    You also need to reduce your tuners to 4 until the system is updated.

    While viewing the Channel List screen, enter one of the following number sequences on your Roamio remote control to set the maximum number of usable tuners:

    88634 (the Roamio will use four tuners)
    88636 (the Roamio will use six tuners)

    You should hear "dings" representing the newly configured tuner count. Once your CableCARD has the appropriate firmware version, switch back to six tuners.

    *** BTW the final Dexter was great. :)
  14. profet

    profet New Member

    Aug 27, 2004
    Cablevision NDS card issue update!

    I previously (1 week ago) submitted a complaint about the NDS cards and cablevision to the FCC.

    Today I got a phone call from cablevision about the FCC complaint and they explained that they are currently rolling out new firmware for NDS cards and I should have it by the end of this week or early next week.
  15. Am_I_Evil

    Am_I_Evil New Member

    Apr 7, 2009
    this is exciting if it actually happens
  16. ACDCfn

    ACDCfn New Member

    Sep 23, 2013
    I have Cablevision and cisco card with OS- PKEY1.5.2_F.p.1601. Of course predictably it is causing havoc with my Roamio Plus and more so with Tivo Mini in another room. Any time mini randomly assigns tuner 5 or 6 i get the v58 or v53 error. I have limitied Roamio to 4 tuners for now as a work around but I just spent $1200 to upgrade from my 4 tuner Premiere to Roamio Plus and Tivo Mini both with Lifetime subscription and now this upgrade seems like a huge waste of $1200 courtesy of Cablevision non compliance with FCC. Since it seems they now have a beta version of 1.5.3 does anyone have a phone number at cablevision to have them push it to my card? I've spoke to every I could at Cablevision to no avail so far and also emailed Margaret from this thread. Really don't want to wait for another week or two or more to get the update.
  17. NJguy

    NJguy New Member

    Sep 10, 2013
    I hope you are not joking about this and while it seems like good news I won't hold my breath for this to happen. With Cablevision "end of this week or early next week" could mean sometime between October and December. I look forward to us posting some GOOD NEWS about this update sooner rather than later.

    I've filed multiple complaints with Cablevision and didn't receive the call you did.
  18. profet

    profet New Member

    Aug 27, 2004
    This wasn't a complaint with Cablevision. This was a complaint with the FCC about Cablevision that Cablevision responded to.

    Have you filed a complaint with the FCC yet? If not, please do!
  19. NJguy

    NJguy New Member

    Sep 10, 2013
    Ooooooh. Sorry about that. Now I get it. I will file the complaint with the FCC too. You have a link to go to do this?

    ***EDIT*** Just filed
  20. profet

    profet New Member

    Aug 27, 2004

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