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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Sep 9, 2013 #201 of 1187
    andyf

    andyf Active Member

    1,176
    2
    Feb 23, 2000
    Houston,...
    Version 3001 here and the 6th tuner fails also.
     
  2. Sep 9, 2013 #202 of 1187
    Am_I_Evil

    Am_I_Evil Member

    173
    0
    Apr 7, 2009
    I'm assuming this is for all cablecards, Cisco, SA, NDS? because I've got NDS...I'd be happy for the Cisco/SA guys but I'm hoping they all can be fixed at once...
     
  3. Sep 9, 2013 #203 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    Cox tech is coming in an hour as they couldn't pair the new card i got to the Roamio. Customer service says all they use is Motorola cards, not sure what they do with there 6 tuner Cisco dvr. All there other equipment here in Ct is Motorola. Tuning adapters are Motorola also.
    Not holding out a lot of hope that he will be able to get the 6 tuners working. What screen do I see what kind of Motorola card I have and the firmware number? From what I have read the motorola cards have been one of the more reliable ones for 6 tuners working.
     
  4. Sep 9, 2013 #204 of 1187
    Smirks

    Smirks .:. Hello .:.

    113
    0
    Oct 7, 2002
    I didn't specifically ask in my email to him, and he didn't respond specifically either.
     
  5. Sep 9, 2013 #205 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    The card they gave me is 514517-012-00, should that work?
     
  6. Sep 9, 2013 #206 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    Had a "technician" here for an hour and now instead of having my xl4 work, i don't have either that or the roamio working. Made me switch cable card from xl4 that was working in the kitchen and put into the roamio in den because according to Cox that was the card that was paired to tuning adapter on roamio. Naturally they can't pair them. Tech was here an hour and said he didn't know what to do and had to go to next job. Had to go to next job as he didn't want to get home late. Understand that they don't deal with tivo's much and I tried to show him the menus but he obviously only knew how to slide card in slot and call it in. I could have done that. Got out of work early for this. What a waste. He told me to stay by the phone for 2 hours and someone will call me.
    And was told that Cox cable cards cant get 6 tuners off of 1 card. Maybe Tivo should have put 2 slots.
     
  7. Sep 9, 2013 #207 of 1187
    Unbeliever

    Unbeliever Random Nobody

    5,184
    5
    Feb 3, 2001
    Altadena, CA
    Yup. The Charter brick and mortar store CSR screwed me up. The magic words are "billing codes" and there's a separate field just for the TA. It was interesting listening to the Senior Tech who came to my house call the store and give the guy a bit of a lecture.

    --Carlos V.
     
  8. Sep 9, 2013 #208 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    after an hour and a half on the phone with tech support which I had to call back as they didn't call me like they were supposed to got the tuning adapter working again. Cant get the cards paired to be able to get the premium channels. Told me it could take up to an hour and he is supposed to call me back. We'll see if that happens. At least i can watch all the lower channels again so its not like i have a 1000 dollar brick hooked up. I don't think i'm going to be able to get the 6 tuners working but am hoping that when the cable card issues are straightened out i can use the xl4 as my extra tuners with moca. That gives me 8. Turned moca off till the cable cards get straightened out in case it was interfering with them sending the signal to box. .
    If we cant get this straightened out might have to return roamio, sell xl4 and get cox's 6 tuner dvr.
     
  9. Sep 9, 2013 #209 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    After 3 hours on the phone with tech support from Cox Have both receivers up and running and am recording six different HBO channels on roamio!!!!!!!!!!!!
    Have to say after the horrible tech I had here this afternoon who was an outside contractor for Cox the tech on the phone was very nice and very patient in not giving up. Probably helped that I was very patient to and knew it was some kind of coding signal issue on there end and that it could be fixed.
     
  10. Sep 9, 2013 #210 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    I see you posted you were in CT (Cox New England), I believe Cox New England is Copy Freely except the Premiums, where most Cox markets are Copy Once except the locals, this could be be a factor in success.

    Could you tell us which City (Cox market)
    Motorola CableCARD Hardware# that worked
     
  11. Sep 10, 2013 #211 of 1187
    pmalve

    pmalve New Member

    38
    0
    Jul 13, 2012
    Meriden CT system
    Motorola Card 514517-012-00
    FW*06.25
     
  12. Sep 11, 2013 #212 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    I'm sorry that some of you are still experiencing this issue. We are continuing to look into it with very high priority.

    Below is a detailed explanation of the issue, put together by one of our Senior Engineers.

    -----

    Here are some details on what’s going on under the covers, and how you can help determine what’s happening:

    Most cable companies use Conditional Access Encryption on virtually all channels. CA encryption is managed by the cable company entirely through messages from the cable company’s headend equipment to the CableCARD. Once provisioned in this way, the CableCARD knows which channels it should decrypt and which it should not. You can move the card between two TiVos, and the card will remember this information and will continue to decrypt those channels without further interaction with the headend.

    It is our experience that all Cisco and Motorola CableCARDs currently in the field can successfully perform CA decryption on 6 tuners concurrently.

    Once the card has decrypted the stream, it decides whether to apply Copy Protection. Most cable companies do NOT apply copy protection to all channels - we call those low-value channels. However, most cable companies do apply copy protection to premium channels such as HBO and Cinemax - these are considered high-value channels. This is where CableCARD pairing comes into play. When a card is paired, the card and host exchange keys to use in protecting the content. If you move the card to another TiVo, the pairing is lost, and high-value content will not be viewable until the card and the TiVo are re-paired by the cable company. If a channel is presented correctly, you can go to the DVR diagnostics screen and view the CCI Byte for that channel. A CCI of 0x00 means the channel is not copy protected, and a CCI of 0x02 or 0x03 indicates the channel is copy protected. If the channel is not presented correctly for any reason, the CCI byte may not be informative.

    It is our experience that all recent Motorola CableCARDs perform Copy Protection without issue. However, not all Cisco CableCARDs in the field correctly handle Copy Protection in 6-tuner units. Some firmware levels of Cisco CableCARDs can only handle copy protected channels when tuned on specific tuners. You can determine the firmware level by using your TiVo Remote to go to Account & System Information -> CableCARD Decoder -> CableCARD options -> CableCARD Menu -> CA Diagnostics. You should see a line that starts with something like ‘OS Ver: PKEY1.5.2_F.p.XXXX’. If the final number is not 2801 or higher, you will likely have problems using all 6 tuners.

    With the older firmware, it can seem like at some times all six tuners are working, and at other times they are not working. If all six tuners are tuned to low-value channels, all six tuners will be presented correctly. If you tune to high-value channels using the tuners which the CableCARD handles correctly, the channel will be presented correctly. However, if you tune to a high-value channel on one of the tuners that are not handled correctly by the CableCARD, then you will experience a black screen.

    When faced with a V58 error or a black screen, it is important to determine who manufactured your CableCARD. If Cisco, it’s important to also know the firmware level. We then need to know which channel you are tuned to, and which tuner is involved. You can go to the DVR Diagnostics screen and find the tuner used to tune the channel in question. If you shuffle your tuners/channels so that same channel lands on another tuner (preferably 0-3), that channel should be visible. We’d like you to try this, and confirm that the channel is viewable using an alternate tuner.

    Anytime you experience this problem you should go to Live TV and enter 777-Clear for the failing case and also for the successful case. That information will be logged and returned to TiVo for analysis.

    If you determine that your CableCARD has old firmware, we suggest you call your cable company and inform them that your CableCARD has old firmware and is unable to correctly support a six tuner DVR. Hopefully they will be helpful in getting a more updated CableCARD into your possession.
     
  13. Sep 11, 2013 #213 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Could you define recent Motorola CableCARDs with a Part# as you did for the Verizon FiOS system.

    Which part numbers work correctly on a system that is all Copy Protected except the locals?
     
  14. Sep 11, 2013 #214 of 1187
    moyekj

    moyekj Well-Known Member

    11,134
    27
    Jan 23, 2006
    Mission...
    Same Moto card model and firmware here that is also working fine. But then again I don't subscribe to any Premium (CCI=0x02) channels so not a good testcase for the problem.

    Really appreciate the detailed update from Margret on this though!
     
  15. Sep 11, 2013 #215 of 1187
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Unfortunately both Cox OC and Cox New England are Non-Copy Protected except the Premiums.

    What I would like to see stated is that "514517-01x-00" and above work properly, or whatever the part number is.
     
  16. Sep 11, 2013 #216 of 1187
    moyekj

    moyekj Well-Known Member

    11,134
    27
    Jan 23, 2006
    Mission...
    1st time I've seen posted that CCI=0x0 on most channels is "unfortunate". :D But I get what you mean pertaining to not being good test for this particular problem.
     
  17. Sep 11, 2013 #217 of 1187
    Goldwing2001

    Goldwing2001 Goldwing2001

    89
    0
    Sep 30, 2006
    Honolulu,...


    Hi Margret - The engineer mentioned ‘OS Ver: PKEY1.5.2_F.p.XXXX’. If the final number is not 2801 or higher, you will likely have problems using all 6 tuners.

    My Cisco OS Ver is "PKEY1.5.3_F.p.0601". Correct me if I'm wrong but I would say my version is a newer version and I shouldn't have the black screen issues?

    Thanks,
    Tony
     
  18. Sep 11, 2013 #218 of 1187
    bradenmcg

    bradenmcg Big Geek

    30
    0
    Dec 28, 2007
    Mayfield...
    You wouldn't happen to be on TWC, would you? This is what I have on Time Warner in NE Ohio. [edit]
    Ahh, Hawaii, meaning you have Oceanic which is TWC. So yeah, they must have 1.5.3_F pretty universally these days.

    I'm not currently using a Tivo but considering a Roamio. I have used a 6-tuner Windows Media device (Ceton ETH6) and all 6 tuners did work on CCI 0x2/Copy-Once channels. If 1.5.3_F.p0601 isn't working for you, I'd be suspicious that it could be something specific to Tivos, because it was functional with the Ceton device. (I had a lot of macroblocking, which may or may not have been related, but I was able to tune 6 protected channels simultaneously otherwise.)

    I'm currently using a pair of SiliconDust HDHR units for a total of 6 tuners, but each CC is only dealing with 3 at a time. Got rid of the Ceton due to the macroblocking. Thinking about going back to Tivo now, just finding it hard to stomach the lifetime or monthly fees.
     
  19. Sep 12, 2013 #219 of 1187
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    A few answers from our awesome engineer:

    - Responding to 'Could you define recent Motorola CableCARDs':

    Any Motorola CableCARD with firmware version 06.25 is considered current.
    It is our experience that you should be able to tune Copy Protected channels
    on every/all tuners regardless of the CableCARD's part number. Version
    02.65 is too old. If there is a case where a Motorola CableCARD is
    experiencing problems, we need to hear about it, and ask you to collect all
    the data described in Margret's post #212.

    - Regarding Cisco OS firmware 'PKEY1.5.3_F.p.0601'

    We first encountered the 'PKEY1.5.3_F.p.0601' firmware and the hardware it
    runs on (PKM908) after the Roamio was released. Feedback from users such as
    yourself indicate that this CableCARD may not perform well in our 6-tuner
    box. We ask that anyone that has any version of PKEY1.5.3 firmware follow
    the steps outlined in Margret's post #212 and help us determine exactly what
    that card can and cannot do.
     
  20. Sep 12, 2013 #220 of 1187
    AdamNJ

    AdamNJ New Member

    387
    0
    Aug 22, 2013
    Dunellen, NJ
    Margret,

    Is there any chance that you can give an update on the dialogue that Tivo has had with Cablevision on getting the firmware updated on the SA/Cisco cards?

    I am wondering what firmware version is 'guaranteed' to work since, and what Cablevision is "testing", as there is at least one person on this thread with 2801 and another with 3001 who say they have v58 issues still.

    Also according to this document from Cisco, firmware 1.5.3.0601 is for all of their CableCARD models.
    http://www.cisco.com/en/US/docs/vid...sories/Release_Bulletin_M-CARD_1.5.3.0601.pdf

    Are you saying that firmware 1.5.3.0601 doesn't seem to work well, or just that if it is a PKM908 (8 stream model)?
     

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