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Tuners 5 and 6 Not Authorized

Discussion in 'TiVo Roamio DVRs' started by speedy2, Aug 25, 2013.

  1. Aug 25, 2013 #1 of 1187
    speedy2

    speedy2 TivoAddict

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    Aug 19, 2002
    Preston, CT
    Has anyone see this before? I have a Roamio Plus with a SA CableCard and when I try to use tuners 5 and 6 all but the in the clear channels say not authorized and to call Comcast. Does Comcast have to do something on their end to get my 5th and 6th tuners authorized? I tested this by recording 4 shows and used the 5th tuner to navigate channels. Then used the 5th tuner on an in the clear channel and used the 6th channel to navigate channels.
     
  2. Aug 25, 2013 #2 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    Never heard this before so it could be any number of issues or combinations of a few. Could be a firmware update that is needed or a screwup on Comcast's end, or it's even possible the card may need to be replaced with the newer Cisco PKM 801.
     
  3. Aug 25, 2013 #3 of 1187
    cpgny9

    cpgny9 New Member

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    Feb 28, 2006
    When I got my Roamio Plus, I would get that message that I wasn't authorized to receive channel. Crazy thing was, I was having no problem on one tuner, but all the others were. It was especially happening on the premium channels , HBO, etc.

    When I got the tivo, I went through and set everything up prior to calling and switching my cable card over from my old unit (no TA needed here). What ended up fixing the problem for me was pulling out the card (while the unit was on), putting it back in, waited for it to be recognized, re-ran the guided setup, rebooted the unit and when it came back on...no problems. I'm thinking that maybe somehow it recognizes something on the card during the guided setup that it didn't the first time I did it without the card in. Who knows, but its worked perfectly since then. Been running it for 2 days now.
     
  4. Aug 25, 2013 #4 of 1187
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Apr 17, 2000
    Nevada
    I had some trouble when I got my Elite. Had to reboot a couple times before everything was recognized properly and all 4 tuners worked. Make sure you reboot the Tuning Adapter too if you have one of those.
     
  5. Aug 25, 2013 #5 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I'm having the exact same problem with my Roamio Pro. I called Comcast and had them confirm the pairing info, and send a refresh signal. I've got Scientific Atlanta cable cards and no tuning adapters. I reseated the card, rebooted, reran guided setup. Nothing has fixed it.
     
  6. Aug 25, 2013 #6 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    In the cablecard diagnostic screen what is the H/W model? It may be possible the old Scientific Atlanta M cards only support 4 tuners and not the 6 the Cisco M cards do. Scientific Atlanta has the PKM600 and PKM800 M-cards.
     
  7. Aug 25, 2013 #7 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    My card is a PKM800 from 2007. The firmware is listed as 1 "PKEY1.5.2_F.p.3001"
     
  8. Aug 25, 2013 #8 of 1187
    windracer

    windracer joined the 10k club

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    St. Pete, FL
    I think the latest firmware for the SciAtl/Cisco cards is PKEY_1.5.3_F.p.0601.
     
  9. Aug 25, 2013 #9 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Too bad I won't get the update unless Comcast decides to push it.

    By the way, I've noticed that it's not always the same tuners that aren't authorized. They seem to switch around, but it's consistent that I can't keep all 6 tuners authorized at the same time.
     
  10. Aug 25, 2013 #10 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    The latest firmware from Comcast is PKEY1.5.2_F.p.3001 which has a build date of April 12, 2011, not PKEY_1.5.3_F.p.0601, PKEY_1.5.3_F.p.0601 is the latest firmware from Cisco but Comcast isn't using it and that could be the problem.
     
  11. Aug 25, 2013 #11 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    I actually have two Roamio Pros. Both have the same cards and both have the same problem. Maybe I should try to get the cards replaced in an attempt to get newer cards?
     
  12. Aug 25, 2013 #12 of 1187
    JWhites

    JWhites New Member

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    Comcast should still be rolling that firmware update out which they are coinciding with the S26 software update in Cisco/SA markets. Check their forum for more info.

    What it sounds like you are experiencing is either a card configuration issue on Comcast's end, or possibly a bad card. It is completely possible that the configuration Comcast is using in Cisco/SA markets to make these cards compatible is the limiting factor and is going to be a big problem for 6 tuner customers.
     
  13. Aug 25, 2013 #13 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    Worth a shot but as I said in my previous post, it's possible it's a problem on Comcast's end when they configured these Multi Stream cards to make them compatible with the headends (the device that controls the cable equipment) that they (the engineers and network planners) never imagined there would be a device that used all 6 tuners. If this is the case, there isn't anything a customer can do until Comcast upgrades their equipment, short of moving to a non Comcast service area (which seems a bit extreme).

    If more Comcast customers start posting with the same problem, I'm going to not only be scared, but be forced to reconsider my future purchase of a Roamio Plus. It's too bad TiVo doesn't have any clout with Comcast to strong arm them into fixing the issue quickly, or even address that there is an issue, assuming my theory is correct.
     
  14. Aug 25, 2013 #14 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Ugh. This is going to suck. There isn't even a way to disable two tuners in the meantime, so missed recordings are inevitable.
     
  15. Aug 25, 2013 #15 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
    On my Premiere 4 tuner, under Remote & Device Settings screen, there is an option that says "Allow Live TV on Other Devices" and when I select it it gives me the option to allow 1 tuner to be used by network devices, allow 2 tuners to be used by network devices, and to not allow live TV on network devices. When I select to allow 2 tuners, it locks them from being used for recording and viewing TV. Maybe this setting is available for Roamio users?
     
  16. Aug 25, 2013 #16 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    Good thought, but this setting doesn't exist on the Roamio because it supports dynamic tuner allocation.
     
  17. Aug 25, 2013 #17 of 1187
    JWhites

    JWhites New Member

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    May 14, 2013
  18. Aug 25, 2013 #18 of 1187
    geekaren

    geekaren TiVo Rocks, eh?!

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    Aug 25, 2005
    Connecticut
    Yeah, true. My Roamio Pro should arrive tomorrow, I'd guess I'll be seeing this issue too as another Connecticut Comcast customer with a SA cable card. Will report back...
     
  19. Aug 25, 2013 #19 of 1187
    grey ghost

    grey ghost Member

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    Feb 1, 2010
    I'm a Comcast customer using a Scientific Atlantic card with a new Roamio Plus. After reading this thread, I decided to try out all 6 tuners. Currently I've got all 6 working and according to "My Shows", all 6 tuners are successfully working. I will watch the first portion of all the shows to confirm this, but I'm very hopeful.

    This is my first Tivo so I'm not skillful at navigating around, but if someone will tell me where to go and what to look for, I'll be happy to get any information I can.
     
  20. Aug 25, 2013 #20 of 1187
    generaltso

    generaltso Member

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    Nov 3, 2003
    Vermont
    It's not always easy to manually reproduce the problem. Not all of my channels are encrypted, so all 6 tuners often appear to be working fine. I have to change tuners one at a time and manually change it to an encrypted channel to see the issue. But I can't keep using the same channel because if a tuner is already on that channel, the TiVo will just change to that tuner instead of changing the channel on the foreground tuner. It gets confusing very quickly.
     

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