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Troubleshooting and Repairing Your TiVo: A Few Best Practices from DVRupgrade

Discussion in 'TiVo Help Center' started by tivoupgrade, Jan 13, 2009.

  1. Sep 22, 2011 #61 of 101
    riodavid

    riodavid New Member

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    Sep 21, 2011
  2. Mar 19, 2012 #62 of 101
    jonathan2340

    jonathan2340 Leather Fashion

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    Mar 19, 2012
    I just want to say that this is a wonderful information that you have posted here. keep it up.
     
  3. Apr 1, 2012 #63 of 101
    pmags

    pmags New Member

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    Apr 1, 2012
    I have a TCD540080 Series 2. It's audio output went bad. When the Tivo is first turned on (from room temperature), the sound out is OK for 10 to 20 seconds. Then it gets all crackly and the noise becomes stronger than the signal.

    As a repair, I purchased a TCD540040 which works fine. Figured I'd just swap the hard drives and get 80G (full of desired programs) into the TCD540040 box with the working sound output. The hybrid powers up fine, sound works, can receive TV input, etc. But when I try to access the Now Playing List, I get an error-message screen: Problem Found, "A hardware problem has been detected which needs your attention. Until this problem is fixed, you will not be able to record programs or watch recordings. You will need to restart the TiVo DVR now. If you see this message again even after the DVR restarts, please contact TiVo at 877-367-8486 and report error #51."

    I did restart and keep getting this message. I did not contact TiVo because (even though I have 3 other TiVos with active service) this box has no service contract and I just swaped HDDs - not something they'll support.

    Any suggestions? Is there some setting on the board or in the OS which knows/cares about the HDD size? A nice end state would be the ability to use both the 80G and the 40G drives if that might be possible.
     
  4. Apr 1, 2012 #64 of 101
    lillevig

    lillevig Hot in West Texas

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    San Angelo, TX
    I think you have two problems. From what I've read, the recordings are encoded with the TSN of the Tivo they came from so just dropping the drive from one into the other won't work. Second, Tivos other than S1s won't record or play back without some sort of sub. The drive size shouldn't be an issue.
     
  5. Apr 1, 2012 #65 of 101
    pmags

    pmags New Member

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    Apr 1, 2012
    Thanks! As far as the content, I guess I'll transfer it all to a PC or another Series 2/3 temporarily. Regarding the ability to record/playback, the original TCD540080 has been recording and playing back just fine, albeit in manual mode. So I'm surprised you say that.
     
  6. Apr 10, 2012 #66 of 101
    unitron

    unitron Active Member

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    Apr 28, 2006
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    First prove that you're only an idiot and not a spammer.
     
  7. Apr 10, 2012 #67 of 101
    unitron

    unitron Active Member

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    If the 540080 has no other problem than the audio, use TiVo Desktop to copy off all of the shows to computer.

    What is the subscription status of both the 540080 and the 540040?
     
  8. Apr 25, 2012 #68 of 101
    big_dodge

    big_dodge New Member

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    Apr 25, 2012
    Just replaced my faulty hard drive with a brand new 2TB drive and upon powering up it was stuck at the "Welcome! Powering Up" screen and didn't move past that.....I know that usually means that the drive is bad. Did I just get unlucky? I have a tivo series 3 HD. I purchased the hard drive (WD green, just like the 1.5TB one that was in it before) off of ebay, and it has a 3 year warranty. Did I do something wrong upon installing the new drive? It's supposed to be plug-n-play.

    Please help.....

    FYI: I put my old drive back in and it powered up just fine....the problem with the old drive was freezing and it was causing the unit to randomly restart when it reached certain sectors on the drive....I know this because it would always shut down and restart and the exact same point in some recorded programs.

    Thanks in advance for the help
     
  9. Apr 25, 2012 #69 of 101
    unitron

    unitron Active Member

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    Apr 28, 2006
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    "...upon powering up it was stuck at the "Welcome! Powering Up" screen and didn't move past that.....I know that usually means that the drive is bad..."

    Actually it usually means that the motherboard isn't communicating with the drive and loading software from it for whatever reason.

    It could be because there's nothing wrong with the drive whatsoever, except it wasn't actually put into the TiVo, or it was but either the data cable or the power cable or both are faulty or not connected properly, or it could be that the drive is fine and connected just fine, but doesn't actually have any TiVo software on it.

    You need to eliminate those possibilities, as well as run the WD diagnostic software long test on the new drive just in case it's bad out of the box.

    You also need to carefully examine the capacitors in the power supply, in case the new drive isn't getting quite as much juice as it needs.

    You should also run the WD long test on the predecessor 1.5TB drive to see if it actually has unfixable physical problems or not.

    You are talking about the TCD652160 or TCD658000, and not the TCD648250, correct?

    Because I'm not sure the 648 can recognize a drive larger than 1.5TB, regardless of whether it uses all of it or not.
     
  10. Apr 25, 2012 #70 of 101
    big_dodge

    big_dodge New Member

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    Apr 25, 2012


    Mine is the 648. I'm kind of a novice, so wouldn't know how to do the tests. I asked the seller if the drive would work with my unit and he said it would....guess he was FOS.

    Thanks for the quick reply. Thats why I love this place:up:
     
  11. Apr 25, 2012 #71 of 101
    unitron

    unitron Active Member

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    Was the drive supposed to have the TiVo software already on it?

    Is it possible you said you had a Series 3 HD, and he thought you meant that you had the Series 3 that TiVo referred to as the HD (the TCD652160)?

    The original S3, which is what you have, is High Definition, and I think the letters HD appear on the box, so thanks to TiVo doing that and then calling the next S3 model the HD, there's been a lot of confusion over which people mean when they say S3 HD.

    If he was selling drives already set up with the TiVo software, he should know enough about TiVos to have known about that and specified the TCD number or made you specify it.

    I'm not even in the making money off of TiVos business and I know to watch out for that.
     
  12. Apr 25, 2012 #72 of 101
    big_dodge

    big_dodge New Member

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    Apr 25, 2012
    Yes, it was supposed to have the software already on it. I told him mine was a "series 3 HD"....He didnt ask anything more specific, and i didn't know that there was a difference till you informed me...and, thanks for that
     
  13. Apr 26, 2012 #73 of 101
    netcoolery

    netcoolery New Member

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    Apr 26, 2012
    Phoenix, AZ
    I have a Series 3 that has me scratching my head...
    It worked flawless for years, then suddenly went into a reboot loop. It's the loop where first it does the "powering up" screen, then short blank, then "Almost there" screen for a couple of minutes ... and then reset and back to "powering up".

    OK ... so through this excellent site, I learned about the kickstart codes.
    I was able to use those to run the S.M.A.R.T. tests ... which took several hours .. and all of them passed. So at least the initial indication would be that the disk is not the issue, right?

    I'm guessing that it might be worth trying to swap the power supply. Fortunately, I have a Tivo HD that can be used as a parts source for debugging. Do the older Series 3 and the HD use the same PS?
     
  14. Apr 26, 2012 #74 of 101
    jrtroo

    jrtroo User

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    Those codes only find smart test issues. They are not definitive, so it could still easily be your disk.

    Try following the instructions at the top of the thread. They may be old, but are still good.
     
  15. Apr 27, 2012 #75 of 101
    unitron

    unitron Active Member

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    Sorry, they aren't quite the same.

    The original S3 has an output to run the front panel OLED display.

    I've only seen the HD supply in person, or at least one of the at least 2 versions of it which seem to exist.

    Haven't had my hands or eyeballs on an original S3 power supply yet.

    If I had both in front of me I might be able to tell you if the HD supply could be used temporarily for test purposes, or if doing so might let out a lot of the magic smoke.

    You can open up that S3 and eyeball the capacitors on the power supply for even the slightest sign of leakage or bulging.

    Read the Wikipedia page on "capacitor plague" to see what to look for and why.

    If that's the problem, $10 worth of parts and a few minutes with a soldering iron.
     
  16. Apr 27, 2012 #76 of 101
    Schjay

    Schjay New Member

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    Apr 27, 2012
    We used to be able to download videos from amazon video on demand and start watching them in about 15 minutes. for the past 3 monthes or so it has taken 6-8 hours to download. Only thing new is a tuning adapter required by charter cable. Any thoughts as to what is causing the problem?
     
  17. Apr 27, 2012 #77 of 101
    unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    Did Charter force the tuning adapter on you 3 months or so ago by changing over to Switched Digital Video?

    Are they both your cable and internet provider?
     
  18. Apr 27, 2012 #78 of 101
    Schjay

    Schjay New Member

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    Apr 27, 2012
    Correct on both accounts
     
  19. Apr 27, 2012 #79 of 101
    unitron

    unitron Active Member

    16,387
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    Apr 28, 2006
    semi-coastal NC
    Then my guess would be that about the same time as the changeover to SDV they slapped previously non-existing limits on your internet bandwidth.

    Whether that means you presently are not getting what you're paying for or whether it means that previously you were getting more than you were paying for, I could not say.

    But if they suddenly added a bunch of extra channels, even if they're using SDV to juggle them, well, that extra bandwidth has to come from somewhere, especially if they're also using bandwidth to offer phone service as well.
     
  20. Apr 28, 2012 #80 of 101
    Schjay

    Schjay New Member

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    Apr 27, 2012
    So what if anything can i do to get my download speed back to what it was before.
     

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