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Troubleshooting and Repairing Your TiVo: A Few Best Practices from DVRupgrade

Discussion in 'TiVo Help Center' started by tivoupgrade, Jan 13, 2009.

  1. Jan 15, 2009 #21 of 101
    Alcatraz

    Alcatraz Occasionally Helpful

    177
    0
    Nov 22, 2000

    If you read the DVR Expander Troubleshooting article, Kickstart 54 accesses the drive's S.M.A.R.T. tests.
     
  2. Jan 15, 2009 #22 of 101
    tivoupgrade

    tivoupgrade Sponsor

    2,494
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    Sep 27, 2000
    Chicago, IL...
    Could be a number of things. You might try replacing the eSATA cable to the expander to see if that changes things and/or consider disconnecting the expander (you'll lose some recordings, though) to see if the problem continues. Either way, that will help narrow it down.

    I'm guessing its the cable or the expander (or more specifically the drive in the expander), but it just as easily could be the drive in your unit, and least likely, the unit, itself.

    Lou
     
  3. Jan 18, 2009 #23 of 101
    tivoupgrade

    tivoupgrade Sponsor

    2,494
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    Sep 27, 2000
    Chicago, IL...
    Good point. Of course, running the manufacturer's diagnostics does that, too; and also does more comprehensive testing, which is what we prefer to do.

    Also keep in mind that these kickstart routines only work on some units, not all of them.

    Lou
     
  4. Jan 20, 2009 #24 of 101
    TWriter

    TWriter New Member

    5
    0
    Sep 13, 2003
    Northern...
    Any suggestions for troubleshooting the power supply? My Series 2 has a new HD and now gets stuck on the Powering Up screen, so I'm fairly confident the drive is OK. The fan spins and a green light is on in front. I can buy a replacement power supply for $49 + shipping, but before I do that I'd like to check the voltage outputs on the power supply to see if that is the problem. I can't find that info anywhere. I'm not an EE, but I have a meter and have taken enough electronics classes to work around 120VAC safely.

    I have a lifetime subscription, so if it isn't the power supply I either need to repair the unit, buy a new one, or get a DVR from my cable company.

    --- TWriter
     
  5. Jan 20, 2009 #25 of 101
    ksmith

    ksmith Keith

    28
    0
    Aug 8, 2007
    Texas
    I read all of the Newbbie Post on diagnoesing my dead Tivo TCD 24004A downloaded the Seagate DOS Tools for the Maxtor HDD.It passed the Short Test and the Long Test but the Idle Test failed.Tried to find the Low Level Format Test couldn't find it.On the Advance Test failed 32Gb,Set Manually To Gb failed at any Gb and failed the Max Native Gb test.So from that would you think my hard drive is toast.The only thing that works is the fan and Black Screen is on the TV,none of the Lights on front of the Tivo light up.I'm open to any suggestions as I'm new at working on my Tivo.Thanks fo your time.Keith
     
  6. Jan 21, 2009 #26 of 101
    classicsat

    classicsat Astute User

    17,877
    0
    Feb 18, 2004
    Ontario Canada.
    If you don't get to the "Powering Up" screen, the PSU or mainboard is gone.

    TiVo PSU pinouts (from front):
    1 Gnd
    2 3.3
    3 3.3
    4 3.3
    5 Gnd
    6 5
    7 5
    8 Gnd
    9 12
    10 Gnd
    11 Gnd
    12 3.3
    13 3.3
    14 Gnd
    15 12
    16 5
    17 Gnd
    18 32 (can vary a bit)
    19 NC
    20 Gnd

    This is at least for 1x0/2x0/5x0 single tuner DVR only (excluding Sony DVR). DirecTV DVRs, Dual tuner, and DVD combos could vary.

    For reference here is the front panel pinout:

    Form left of unit:
    Pin Rev1
    1 Gnd
    2 D1
    3 Gnd
    4 IR-VCC
    5
    6
    7 Nc
    8
    9 Nc
    10 IR_Sig
    11 LED4 Grn "On"
    12 LED3 Yel "IR received"
    13 LED2-Orange "Dialing out"
    14 LED1 Red "Recording"
    15
    16
    17
    18
    19 LED VCC
    20 Gnd
     
  7. Mar 4, 2009 #27 of 101
    fziegler

    fziegler New Member

    27
    0
    Jan 26, 2004
    Did you get any resolution to your problem? I'm in the same situation as you: I have a series 2 that is stuck at the "Powering Up" screen. I've pulled and run Seatools diagnotics on the drive and it passed. I've measured the outputs from the power supply and they all have the correct voltages. I even tried changing the IDE ribbon cable going to the drive and still got the same problem. I have a lifetime subscription on on the unit and I'd like to salvage it.
     
  8. Mar 4, 2009 #28 of 101
    ksmith

    ksmith Keith

    28
    0
    Aug 8, 2007
    Texas
    Hi,Fred I solved my issue with mine being a bad capacitor located on the power supply.It is underneath the heat shield was the 2200 uf 10volt capacitor,if I remember right it was purple colored.The top of it was bulging out I came a cross a thread here in the Tivo Help Center,I can't remember who started it.The capacitor only cost $ 3 or 4 bucks.Ever since it's running fine,hope this helps Good Luck let me know if it was the problem.Thanks,Keith
     
  9. Mar 4, 2009 #29 of 101
    ksmith

    ksmith Keith

    28
    0
    Aug 8, 2007
    Texas
    Hey,Fred I found the post it was by Tsar Chasm titled "My Tivo Has Died" on 9-30-2006.I went to advance search and found it, read on down the thread you should be able to find it.Hope this helps.Keith
     
  10. May 8, 2009 #30 of 101
    xunil76

    xunil76 New Member

    74
    0
    Apr 1, 2005
    tivoupgrade, i haven't read this entire thread yet, so i'm not sure if it's been mentioned or not....but you may want to post a disclaimer in your "Warning!" section that no one should EVER boot into a Windows environment while the computer has a Tivo drive connected to it.

    This can possibly save some people a lot of grief, as even many people who consider themselves "PC guys" can have lots of problems, as they may not necessarily know that the Windows environment can corrupt their Tivo drive's boot sector.
     
  11. May 10, 2009 #31 of 101
    johnwanco

    johnwanco New Member

    1
    0
    May 10, 2009
    I need help. My HD series 2 will not work with the remote sometimes. I think it happens when I get a downloads grom TIVO. The remote will turn on the Tv but will not do anything else. I have to unplug the Tivo and plue it back in for the remote to work. Evev if I press the Tivo button on the remote nothing happens. The light blinks on the front of the box like it's getting the command but does nothing. If anyone is having the same problem and fixed it let me know. Thanks
     
  12. May 13, 2009 #32 of 101
    tivoupgrade

    tivoupgrade Sponsor

    2,494
    0
    Sep 27, 2000
    Chicago, IL...
    I've not experienced that problem myself and I've just verified that to not be a problem in our environment here.

    Perhaps there are certain configurations where that might make a difference, but its a bit outside the scope of the articles here (since running the diags doesn't require a Windows computer and typically involves the destruction of the drive, as far as our best practices are concerned).

    Thx,
    Lou
     
  13. May 18, 2009 #33 of 101
    lew

    lew Active Member

    3,954
    3
    Mar 12, 2002
    Tivo is now charging $199 to transfer lifetime service if the broken unit is more then 3 years old. This charge is in addition to the charge to swap the unit for a refurbished unit. I'm not sure if tivo will back down on this new policy.

    All the more reason to consider doing your own repair. The hard drive is still the most common problem. The power supply is another problem that can probably be fixed by the customer.

    People with LS, who don't want to do their own troubleshooting, should use a third party vendor. The forum sponsor who started this thread is one such place.
     
  14. Jul 8, 2009 #34 of 101
    goro_s

    goro_s New Member

    4
    0
    May 1, 2004
    Honolulu, HI
    If none of the lights come on in the front panel of the tivo series 2 unit, but the fan starts to spin when you plug it in, is this most likely a hard drive problem or a power supply problem?

    The reason I ask is that I have another series 2 unit I can scavenge for parts like the power supply. Thank you.
     
  15. Jul 15, 2009 #35 of 101
    brettatk

    brettatk Thread Killer

    11,325
    8
    Oct 11, 2002
    Smyrna, GA
    What if the unit is out of warranty but is less than three years old?
     
  16. Aug 10, 2009 #36 of 101
    Lori S

    Lori S New Member

    58
    0
    Feb 3, 2009
    Please help. Hopefully this is the correct place to write this. I have seen others with this problem but no one seems to have an answer.

    I have a TIVO HDXL and a 6 month old 40" Sony HD TV. When I change the channel here's what I see:
    The channel banner for the new channel, then the screen goes black (then I look to see if I actually turned the TV off by mistake which I didn't,) then the new channel appears and the banner is still up for a second. This takes about 3.5 seconds. Channel is changed either by the up/down button or entering the numbers. It doesn't matter.
    I have comcast. The house has already been rewired by comcast and a new comcast card was put into the TIVO. My other TIVO is a series 2 and it goes thru a Comcast box and changes channels properly.
    TIVO offered to replace my unit but I don't think that will help plus I have too much on it now that can't be replaced and TIVO won't copy my disc to the new disc.

    What is going on? Is this a software issue, a TIVO issue, a comcast Issue or a Sony issue?
     
  17. Aug 15, 2009 #37 of 101
    ErliDayz

    ErliDayz New Member

    26
    0
    Oct 17, 2007
    Hobe Sound, Fl
    Quirky Phillips DSR708 question:
    When using the remote for - changing stations and moving to 2nd tuner, primarily, the machine "stutters". What I mean is enter station 312 and you end up with 3112. Go to 2nd tuner and it instantly jumps back to original tuner.
    Changed remotes, added remote range extender and made sure we have fresh batteries - but nothing seems to help.

    Has anyone else had this issue, or is it unique to our machine??
    I'm replacing it with another HDVR2 I'm upgrading, but would like to repair, if possible.

    Thanks.
     
  18. Aug 15, 2009 #38 of 101
    tivoupgrade

    tivoupgrade Sponsor

    2,494
    0
    Sep 27, 2000
    Chicago, IL...
    We don't cover this in the article, but again, testing the drives is probably a good first step in eliminating that as a possibility. If the problem isn't due to the drives, then it is not as easily remedied, but the unit can likely be repaired (its not possible to do so yourself - whether it is a bad tuner, or something else wrong with the unit, a 3rd party is likely necessary to complete the work).
     
  19. Aug 15, 2009 #39 of 101
    ErliDayz

    ErliDayz New Member

    26
    0
    Oct 17, 2007
    Hobe Sound, Fl
    Thanks for the fast response. I'm not sure if it's worth spending the extra money on it to repair, or just replace as I'm doing.

    What do think? Sell it on Ebay with full info?
     
  20. Oct 14, 2009 #40 of 101
    j1717s

    j1717s New Member

    1
    0
    Oct 14, 2009
    All of the lights on my Tivo series 2 are solid and rebooting by unplugging the unit does not work. What is the lights indicative of.
     

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