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Trouble with TiVo, CableCARD and Charter...any ideas?

Discussion in 'TiVo Roamio DVRs' started by ckelly33, Aug 27, 2013.

  1. ckelly33

    ckelly33 Member

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    Oct 29, 2004
    ok. My new box came. I also got a new TA delivered but the tech did not bring a CC. After a few minutes, the local office had channels showing on the 'Test Channels' menu of my CC. I flipped through a few, then BAM they were gone!

    Next I went into the CC menu and none of the tuners had a signal and they were not associated with a CC. The CC itself had a 90 signal (which was an improvement over NO signal). I decided to continue my guided setup and next up was the tuning adaptor. I went into its "Test Channel' menu and all of the channels were there. I went back and forth between the two menus and it was the same: 'No Channels Available' in the C menu, All channels in the TA menu.

    I decided to proceed with the guided setup since things had improved a little....

    In the end, all of my channels are here. I can record six things at once (I tried it). The only thing is....when I go into the cablecard menu, and test channels, it says "No channels available" still. But when I go into DVR diagnostics, all the tuners are lit up.

    I wonder why "test channels" under the CableCard Menu shows no channels available?
     
  2. Jed1

    Jed1 Active Member

    1,257
    15
    Jun 18, 2013
    Frackville, PA.
    I am glad that the new box worked out for you. It was basically the only thing left that could be wrong. Did you get your money back for the first one?
    My system doesn't use tuning adaptors as it was easier to take down the analog channels for more bandwidth. The tuning adaptors was a technology that wasn't really needed as MPEG 4 was already being used in the source material coming from the content owners.
    Comcast was going to try TAs but decided they didn't need it after they upgraded all their headends. I feel bad for all of you TiVo owners who are stuck with this.
    I know that the Motorola DCX 3400 that came out around 2008-2009 already has MPEG 4 decoding and 1 GHz tuning capabilities so it was only a matter of time cable companies would equip the headends to encode their feeds using MPEG 4.
     
  3. kherr

    kherr Member

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    Aug 1, 2006
    When I had my 2 Premieres installed a year ago, I had a Pro install (I think $20). Best money I spent. The first tech didn't have a clue and left a rats nest of cable behind the TV. When the supervisor came the next day, first thing he did was check signal strength at the jack. He ended up putting in a new drop and replaced an 8 way splitter with an amplified one. Once he did that it was all down hill ...
     
  4. XIBM

    XIBM New Member

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    Mar 9, 2013
    I believe that if you have a TA then the test channels only works on the TA diag. menu. That is the way my P-XL4 works. As you change channels you can see the lights flash on my Motorola TA.
     
  5. ckelly33

    ckelly33 Member

    158
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    Oct 29, 2004
    Now that I have my Roamio running, I can see how fantastic it is and I hate that it is relegated to my 'man cave'. I was thinging of moving it to my main TV but, after all the trouble I have had getting it going, I am reluctant to move it.

    I know the CableCARD and the box need to stay together but is the Tuning Adapter paired up with these as well? Does it make the move along with the TiVo and CC?
     
  6. mike123abc

    mike123abc New Member

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    Apr 9, 2010
    When using Cox in OKC, we found out that there was a good chance that the cable cards were not properly provisioned. This essentially made the cable cards worthless. We had to wait until a tech came with some cards that he had that were properly provisioned in the system. Essentially any card we got from the local Cox store was not provisioned and would not work no matter what we tried.
     
  7. AdamNJ

    AdamNJ New Member

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    Aug 22, 2013
    Dunellen, NJ
    If you are going to move it, just move the TA along with it. I am not using a TA since it seems I don't need one, but I don't think the TA is paired to it. However, if you need a TA, just keep it together. If you move everything, you should be fine; it's the same as losing power, all should still work together after the power is back.
     
  8. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    The tuning adapter is not paired. You can move it around to different TiVos as you see fit.
     
  9. rainwater

    rainwater Active Member

    7,057
    1
    Sep 21, 2004
    It shouldn't be an issue with Charter. They use updated firmware on their cablecards and tuning adapters.
     
  10. XIBM

    XIBM New Member

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    Mar 9, 2013
    Charter was built by buying up a lot of different small cable companies and has quite a variety of different head end systems that makes this difficult. Over time I am sure they will standardize but I don't think they are there yet. My son in Birmingham has a different Charter system than we have here in NE Georgia.
     
  11. barrett14

    barrett14 New Member

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    Aug 20, 2013
    I spoke to a level 2 tech on the phone and she was able to solve my issues in 5 minutes. I didn't know they had different tiers of tech support. She even told me that after reviewing my file, she is going to send the previous techs that I spoke with back for more training.... hah
     
  12. ckelly33

    ckelly33 Member

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    Oct 29, 2004
    I'd like to contribute a list of techs to this cause!
     
  13. NetEmpire

    NetEmpire New Member

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    Sep 28, 2013
    Charter in Rancho Cucamonga the issue is the TA/CableCards firmware is outdated and it has been 2 months and all I am getting is the runaround.

    Current Firmware is: PKEY1.5.2_F.p.1601

    Need at least: 1.5.2.2801

    The newest is 1.5.3.1101

    I am at my wits end as Charter is doing absolutely nothing and Tivo says it is not their fault so basically I have a $600 paperweight.
     
  14. AdamNJ

    AdamNJ New Member

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    Aug 22, 2013
    Dunellen, NJ
    I feel your pain, but if you tell your Roamio to use 5 tuners it should work and not be a 600 paperweight, while you wait for Charter to hopefully get with the program. Have you lowered your # of active tuners?

    Instructions: http://www.tivocommunity.com/tivo-vb/showthread.php?p=9785291#post9785291

    After you do that, you must force a reboot.
     
  15. NetEmpire

    NetEmpire New Member

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    Sep 28, 2013
    At first, we could not get just the HD channels without numerous reboots, but now, we lose all digital channels at least 5-10 times a day and have to reboot sometimes 5 or more times.

    Since we are away from home much of the time, we end up returning and 2/3rds of our shows are not recorded.

    Charter keeps giving us BS that they are working on a solution, that they are buying a Tivo Roamio Pro, etc., etc. and I keep telling them to UPDATE the TA firmware. Each call is 2-3 hours of my life gone.

    Being an attorney it is hard for me to not think about escalating the situation on behalf of everyone that is dealing with this nonsense. The CEO of Charter signed an agreement to support their TA customers in exchange for a waiver of Section 76.1204(a) allowing them to retool a new software based solution. Seems like they are not taking that promise seriously.
     
  16. tim1724

    tim1724 Member TCF Club

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    Jul 3, 2007
    Temple City, CA
    Same problem with Charter in Alhambra.

    Just put in the code to set it to use only 5 tuners and it should work fine. (I've been using mine this way since August and the CableCard works just fine with only 5 tuners active.) At some point I'll bug my local Charter office to get me 1.5.3.1101, but so far I haven't bothered. (5 tuners is already a huge upgrade from the 2 in my old Series 3.)

    Yes, there are still some tuning adapter issues, but TiVo is working with Cisco on that.
     
  17. AdamNJ

    AdamNJ New Member

    387
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    Aug 22, 2013
    Dunellen, NJ
    Just to be clear the CableCard firmware is the primary issue and the Cisco firmware #s being mentioned are for the CableCard. Your TA might have an issue too, but that would likely be you couldn't tune in more then 2 SDV channels.
     
  18. hazelnus111

    hazelnus111 New Member

    41
    0
    Feb 3, 2013
    I have Charter in Metro St. Louis and just got a Roamio base model to replace my HD Tivo. Used the old M card (5 years old) from the HD tivo and tuning adapter. I put the card in before guided setup and went through everything but still got no channels. Called at about 11pm and talked with Charter tech support. From having had two other experiences with Charter and Tivo cablecards, I had very low expectations. He got the info off the cablecard and read it back to me but he still couldn't get the card to successfully pair.

    I ran guided setup again and no better.

    So, I called the next day at 3pm and was told by tech support that the cablecards will not work with Roamio until we are on completely digital cable in our area and that there was a memo about Roamio that was telling her that if the steps taken hadn't worked, we would have to hook up a set top box proximal to the roamio to work as a tuning adapter without a cablecard. (Never got there but it is intriguing as to whether this could be a workaround...she said that it would allow for tuning multiple channels with this setup for what it's worth as well). She then went away (probably to talk with their tivo guru) and then returned and said that she was going to send a very strong signal to the tuning adapter that is stronger than they usually send and that it may shut off the tuning adapter. I was at work when I called her (didn't want to run the risk of trying to get someone who knew what they were doing after I got home from work) so I'm not sure exactly what happened but when I came home, the Roamio was tuning all channels, including HD and it's been working great without any other intervention or hiccups. Hope this helps.
     
  19. pshivers

    pshivers Retired!

    162
    1
    Nov 4, 2013
    Alhambra, CA
    I've been doing the same thing with my Roamio Pro to work with Charter in the Alhambra area, (5 active tuners). I do wish they would update the firmware on their CableCards to 1.5.3.1101 so I could take advantage of all 6 of the tuners in the Pro!

    I have a Standard 4-tuner Roamio running CC Firmware 1.5.2.1601 and my 6-Tuner Pro running CC firmware 1.5.2.2401. Funny how I have two active CableCards running different firmware version? I thought Charter was suppose to at least keep their CC's running at the same release level....

    I have to call Charter today anyways for service, the TA on my Standard Roamio is blinking constantly and I am unable to tune in any SDV channels, rebooting/unplugging in various combinations of the equipment does nothing....
     
  20. tim1724

    tim1724 Member TCF Club

    253
    2
    Jul 3, 2007
    Temple City, CA
    I think I'm on the same Charter system (I'm in Temple City) and I've never seen them push out any updates over the wire for their M-cards. (The ONLY time I've seen them push out a cablecard update in the 8 years or so that I've had them was once on their S-cards about 5 years ago.) So you're stuck with whatever firmware was on the card when they gave it to you.
     

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