The last December bought a Tivo Roamio Plus from ABT.com with the offer $339.99, expecting sell my Tivo Elite Premiere aka 4XL wiht LTS and purchase a Lifetime Service for $399 for the new Tivo Roamio Plus. I realized later that my account doesn't shows the Multi-Service Discount (MSD) the first month of service for the Tivo Roamio Plus, I chat today with Tivo via online and the represent told me that I don't qualify for MSD monthly or lifetime so I was decided to cancel my service and return my brand new Tivo Roamio Plus. I called to Tivo Customer Service and request cancel the service and they asked me why, I explained that I did not get any discount anyways being a loyal customer for years and several Tivos in my account. The represent inquiry me if I got the discount in the Lifetime Service $100 I would get, I answered NO, so he put me on hold for a while and comeback with this offer. Tivo will transfer my actual Lifetime Service from the Elite Premiere to my Roamio Plus, and I will pay $199 for get a Lifetime Service for the old Elite Premiere. I will save $200 or $100 depending if you qualify or not for the MSD. The Elite Premiere I will sell on Ebay to recover the cost of my $199 LTS and the new Roamio Plus, so I can ask more to Tivo. :up: The represent name is Victor, kudos for him and Tivo.