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TivoOpsMgr - Can we still get lifetime by 4-15 or not?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by TechDreamer, Mar 20, 2006.

  1. Mar 21, 2006 #21 of 187
    TiVoPony

    TiVoPony New Member

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    May 11, 2002
    Alviso,...
    We appreciate the feedback and apologize if some of our agents are providing inaccurate information.

    We know that there have been retail advertisements which refer to product lifetime, and there have been requests here for a longer opportunity to purchase lifetime before it's discontinued. As a result, we have decided to offer product lifetime as a subscription option through 4/15/06, even for those that have purchased since 3/15 (you do have to call to activate lifetime service though, and lifetime is not applicable for systems purchased via a bundle plan).

    Our customer service team is being updated today, so please wait until later today or tomorrow and call back once the message has been delivered to all the agents.

    Cheers,
    Pony
     
  2. Mar 21, 2006 #22 of 187
    Toeside

    Toeside Circa Dec 2005

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    St Louis, MO

    Pony,

    Does this also mean if I buy one of the Refurbs on TiVo.com I can upgrade the 1 year prepaid service to Lifetime?
     
  3. Mar 21, 2006 #23 of 187
    ZeoTiVo

    ZeoTiVo I can't explain

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    Thanks for looking into this and getting everyone on the same page. I had my Dad's to Lifetime (he hemmed and hawed a little bit :rolleyes: ) and was hoping the clarity would come in a few days so was holding off calling. Looks like later this week will be a good time to call :up:
     
  4. Mar 22, 2006 #24 of 187
    Stylin

    Stylin Stylish Jane Sixpack

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    Hi Pony,
    Thanks for the update and extension. A very large gripe that seems to continually resurface is current subscribers not being notified about the change of service. The sentiment is if a company "cares for it's customers they will notify them of such a change in service". Will you be sending a message via the Tivo screen notifying your customers of the impending change -4/15/06 cutoff?
     
  5. Mar 22, 2006 #25 of 187
    Xab

    Xab Member

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    May 21, 2004
    Columbus, Ohio
    Hi Pony,

    Thank you so much for clarifying this. I have been trying to call and get Lifetime activated pursuant to TiVoOpsMgr's original message. I had to wait until 3/17 so that I could get my paycheck from work, and over the phone they first assured me I could get it, then today told me I could not. Hopefully later today when I try they will have the correct information.
     
  6. Mar 22, 2006 #26 of 187
    rawle42

    rawle42 New Member

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    Mar 22, 2006
    So this being said, will I have until 4/15/06 to upgrade both:

    1) An existing S2, currently on a monthly subscription, but wanting to upgrade to lifetime?

    2) An unbundled Tivo, purchased today, wanting the lifetime subscription?

    Thanks,
    rawle42
     
  7. Mar 22, 2006 #27 of 187
    tfederov

    tfederov M GO BLUE!!!

    2,959
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    Plano, TX

    That might be a good idea. Thanks to this board, I was able to call my Dad and have him upgrade to lifetime. He doesn't read the boards and had no idea (I told him after the year I bought for him he could get lifetime) that this was coming.
     
  8. Mar 22, 2006 #28 of 187
    Stylin

    Stylin Stylish Jane Sixpack

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    IMO, That's the rub right there. I think it's unfair for a company to expect it's customers to be a part of a forum or read tech news/press releases in order to be informed of major changes. Given the extension, it would be the perfect time to send a message to everyone's TiVo.
     
  9. Mar 22, 2006 #29 of 187
    dgh

    dgh New Member

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    TiVo employees frequently remind us that we're a tiny non-representative fraction of the TiVo-owning community, so I guess the question is, do they only want that tiny non-representative fraction to know. I could go either way on my assumption to the answer on that one.
     
  10. Mar 22, 2006 #30 of 187
    TiVoPony

    TiVoPony New Member

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    May 11, 2002
    Alviso,...
    Yes. Any boxes except those purchased via a bundle plan.

    Pony
     
  11. Mar 22, 2006 #31 of 187
    garynfla

    garynfla New Member

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    Mar 22, 2006
    I just got off the phone with TIVO and they said they had heard nothing of any Lifetime options.. I sure would like to get this done and buy my TIVO..

    Fingers crossed
    Gary :confused:
     
  12. Mar 22, 2006 #32 of 187
    NewYorkLaw

    NewYorkLaw New Member

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    Dec 9, 2005
    New York City
    Does anyone really think the average (non-forum subscribing) member of the tivo community would be all that upset to learn their ability to upgrade to lifetime was lost? I suspect most people who were interested in lifetime subscriptions already have it. Some of us, becasue we got an advance warning, went out and upgraded or bought new machines and applied lifetimes in time.

    What's unfair about that? I think we were lucky to get the advance warning! Why should tivo have to send notices to anyone, much less *every* unit?

    Pete
     
  13. Mar 22, 2006 #33 of 187
    dgh

    dgh New Member

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    Why do you consider us lucky and think the non-forum subscribers don't care?

    Of course, if they don't care, then TiVo looses nothing by warning them and gains good will.
     
  14. Mar 22, 2006 #34 of 187
    Stylin

    Stylin Stylish Jane Sixpack

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    Lucky?? But to consider current subscribers "lucky" to hear about a major pricing policy change is poor service.
    Whether current subscribers are interested, would be potentially upset etc. is really not the point. Customers should be informed of any major policy changes. Also, keep in mind that many 1 yr or less subscribers were told they would have the option to upgrade to lifetime.

    I was "lucky" as I was not a current TiVo subscriber, and was able to make a purchase before the cutoff date.
     
  15. Mar 22, 2006 #35 of 187
    timckelley

    timckelley Top most important TCFer

    28,173
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    Austin, TX
    I haven't been home today. Are there any messages on anybody's TiVo's informing them of this major policy/pricing change?
     
  16. Mar 22, 2006 #36 of 187
    dcler

    dcler New Member

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    Mar 22, 2006
    I am totally new to TIVO, so would like to get a confirmation from you.
    Could I just buy one of the TIVO box from place like Compusa, and call up TIVO customer support to get lifetime, for free? Thanks
     
  17. Mar 22, 2006 #37 of 187
    jfh3

    jfh3 New Member

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    Denver area
    Can you get lifetime on a new box? Yes, until 4/15.
    For free? Sure, if you consider letting Tivo charge your credit card $299 "free". ;)
     
  18. Mar 22, 2006 #38 of 187
    ckelly33

    ckelly33 Member

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    Oct 29, 2004
    Someone mentioned here buying a Lifetime gift card. Can you still do that?
     
  19. Mar 22, 2006 #39 of 187
    dgh

    dgh New Member

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    Define "can". Stores were supposed to have pulled them off the shelves but some didn't. Most of the ones that didn't have probably been picked over pretty well by now but give it a shot!

    There are also a bunch on ebay at well over retail - but maybe still a relative bargain.
     
  20. Mar 23, 2006 #40 of 187
    filburt1

    filburt1 Custom User Title:

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    Technically, yes, but you won't find a single Best Buy in your entire state that has them. Literally.
     

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