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TivoHD Broke. Tivo wants to charge more.

Discussion in 'TiVo Coffee House - TiVo Discussion' started by landrvr1, Jun 24, 2012.

  1. landrvr1

    landrvr1 New Member

    27
    0
    Sep 12, 2006
    Wow.

    My TivoHD just stopped working. Won't power up. So, I check and see if I can keep my current @12.99 per month subscription fee if I get a replacement Premiere.

    No. I can't.

    omfg.

    Way to go, chaps. Way. To. Go.
     
  2. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    First, did you offer to buy the Premiere at full cost? If you do that, TiVo might be willing to transfer the $12.99 sub. This might involve playing CSR roulette.

    Second, you can most likely fix that TivoHD yourself.
    Your problem is most likely the hard drive, with the power supply a close second.
    If you have experience building a computer, you can handle fixing your Tivo.
    There are many people here willing to help you out.
    What are the symptoms?
    Do you get past the "Welcome, powering up" screen?
     
  3. landrvr1

    landrvr1 New Member

    27
    0
    Sep 12, 2006
    Tnx steve614. I get nothing when plugged in...no lights, no fan, no hard drive spin, nada.

    Power supply issue?
     
  4. steve614

    steve614 what ru lookin at?

    10,722
    0
    May 1, 2006
    Dallas, TX
    That would be my guess. If you are willing to take the cover off the Tivo, you can take a look at the power supply, specifically the capacitors.

    Take a look at this picture:

    [​IMG]


    If you see any capacitors that are bulging, that is most likely your problem.
     
  5. landrvr1

    landrvr1 New Member

    27
    0
    Sep 12, 2006
    Yeah, cool. I'll remove the cover later this evening and check it out.
     
  6. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I'm not going to open up a TiVo to check right now, but after removing the power cord plug from the wall socket and then removing the other end from the socket on the power supply, and only then putting the #10 Torx driver to use, look at the power supply near the AC input and see if there's a fuse and if it's blown.

    It might be wrapped up in heat shrink or something and you'll need an ohmmeter to check for continuity from one lead to the other, but there should be an F1 silkscreened onto the circuit board if in fact it is a fuse and not some other component like an inductor or varistor.

    I mention this because on most S2 and S3 TiVos with "capacitor plague", it degrades the performance of the power supply enough to cause noticeable problems before it kills it completely.
     
  7. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC

    If you get the HD working again, but still want a Premiere, that should give you the necessary leverage to get the $99 lifetime deal on the HD, which means you could keep it and transfer some shows to a TV in a different room, or sell it to recoup some of the cost of the Premiere and the extra $2 per month.

    You might even try not mentioning a Premiere but just telling Customer Retention that you need the $99 lifetime deal to make it worth your while to fix the HD.
     

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