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TivoHD and S1 Grandfathered Lifetime Transfers

12K views 38 replies 26 participants last post by  blhirsch 
#1 ·
UPDATE - 7/26/07

I received my TivoHD, and called Tivo about transferring my lifetime service from my eligible S1. They said "No problem", and within five minutes they had transferred the account. I don't know if buying it from Best Buy and not Tivo direct made a difference, but they are definetly honoring the KDB 09-07-04 code now.

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There's some confusion about the ability to transfer S1 lifetime subscriptions to the new TivoHD. According to official Tivo statements in the past, any lifetime subs from Dec. 99 or earlier can be one time transferred to all future Tivo hardware.

Grandfather transfer: The one-time "Grandfather transfer" (for people who purchased Product Lifetime on or before January 21, 2000, and who have not already used their one-time transfer) is still allowed and will also be honored for future hardware releases from TiVo, such as the Series3. If you have any trouble when you call, please mention KDB code 09-07-04 to the agent.

http://www.tivocommunity.com/tivo-v...ad.php?t=290723
However, users attempting to do this with the new TivoHD are being told it's not possible.

I tried again today, and the rep explained that they got a communication yesterday morning, about grandfather transfers of lifetime, code 09-07-04, specifically telling them that it is not available for the new TiVoHD. Each rep I spoke with knew exactly what I was talking about, knew the code number before I had to give it to them, and said that it is NOT available for this model. If anyone has a different experience, please post.

http://www.tivocommunity.com/tivo-vb/showthread.php?p=5355772&&#post5355772
Can we get a definitive answer from a Tivo Rep? I can't believe this would be the case considering the whole thing started from a class action lawsuit.
 
#28 ·
I transfered mine 2 weeks ago. First the lady said they were not offering lifetime trasfers but then i said "If there from 1999 you are" she went dead air for 3-4 sec then said o o ya sorry whats the serial number? Now only if i get 7 years out of this tivo. :)
 
#34 ·
randymac88 said:
So I apologize if this is off-topic, but does anyone know if TiVo plans on widening the date range for the grandfather in years to come? My activation date was 12/29/01 for my Lifetime...definitely way off from this offer, but at what point *should* I be eligible to receive a hardware upgrade for my old Sony S1 box?

Seems to me like if that Lifetime transfer was instituted to allow older TiVo users to upgrade their hardware, then it should be a rolling date based on your activation date (5 years? Less? More?). My TiVo is dead now, upgraded to the HD but, due to many many problems, have not been able to get it running yet. Might take it back.
The point you were eligible was during the initial S3 rollout (at full $800 cost, plus the $200 lifetime txfer cost.) I did my Sony S1 box at that time. I'm 2000 so wasn't in the 1999 grandfather either (D'oh!) So far don't think they'll make another "transfer existing lifetime" offer unfortunately, but who knows.

Lifetime is the box, not user. If your box dies, replace the harddrive :) if it's not the harddrive, well... for the txfers you normally have to have an active account, so the box has to be alive enough to call in periodically...
 
#35 ·
I have three TiVos all with lifetime subscription but I don’t recall when I activated them. The first one may qualify. What is the easiest way to find out?

I want to try the over the air HD so if I can’t transfer I’m building a media PC to do it. I think three lifetime subscriptions from one customer are more than enough. I’ve never even called them for support. :)

Thanks.
 
#38 ·
Tanquen said:
I had done that before but there is no link on any of the names or anything that I can see. Just a list of the three but no activation information. :(
You didn't go to the right page. It's not on the overview page, but on the name your Tivo page. Each Tivo will show a service type and activation date.
 
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