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TivoDesktopPlus won't install

Discussion in 'TiVo Help Center' started by HerbVB, Jan 20, 2013.

  1. HerbVB

    HerbVB New Member

    4
    0
    Jan 8, 2009
    I've had TivoDesktop 2.8.3 for quite a while. (Windows 7) Today I purchased the code for the upgrade to Desktop Plus. However, when I go to help/purchase upgrade/and enter the code, I get the message, "The feature you are trying to use is on a network resource that is unavailable." ... "enter a path to a folder containing the installation package TiVoDesktop2.8.3.msi".
    I cannot find any file with that name. The installation package for 2.8.3 is TivoDesktop2.8.3.exe - NOT .msi

    I have re-downloaded Tivo Desktop and reinstalled to no avail. Now what?

    BTW - by default, it's looking for the .msi file in C:\Users\[username]\AppData\Local\Temp\ - I hope it doesn't expect anything in a TEMP folder to stay around forever!
     
  2. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    The installer keeps a copy of the MSI in the main Desktop folder.

    "C:\Program Files\TiVo\Desktop" or "C:\Program Files (x86)\TiVo\Desktop"

    The original installation is done from the TEMP folder, but the copy should work.
     
  3. HerbVB

    HerbVB New Member

    4
    0
    Jan 8, 2009
    Thank you - that was easy - when you know what you're doing! Will have to write to TIVO about their silly default to a Temp directory (I clear all my temp directories regularly). - HerbVB
     
  4. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    That might bite you in the long run unless you do it carefully. More and more companies seem to leave stuff that's crucial to a Repair or Uninstall in the temp directory even though that's not very smart.
     

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