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Tivo will not honor grandfather Tivo transfer to Roamio

Discussion in 'TiVo Coffee House - TiVo Discussion' started by magnumis, Aug 20, 2013.

  1. MScottC

    MScottC Member

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    Sep 11, 2004
    I won't argue that point... The issue is, prior to the date in the announcement, clarity was lacking in their definition of "lifetime." Once they defined "lifetime," it was tied to the box. Only those who purchased lifetime before that date got the one time transfer grandfather policy.
     
  2. zenshadow

    zenshadow New Member

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    Jun 26, 2008
    So, to do a quick recap on my situation:
    1. I was an early adopter (date pre-2000 I'm pretty sure) - got lifetime.
    2. When Tivo HD came out (date uncertain) I somehow managed to get lifetime transfered to it.
    3. P.O.S. "Girl Friend" stole said Tivo HD. I talked to Tivo - they agree to replace my HD with a Premiere (at the time the top unit) for a discount of about $100 off MSRP and transfer Lifetime.
    4. I waited then because I was using the landlords Dish Hopper and had no need.
    5. Moved. Have Need. Roamio comes out. Now I'm told I have to 'wait' till Roamio goes 'standalone' in 6-8 weeks (getting close now I think) ...
    6. This forum advises me to go buy one at Best Buy or something - which Customer Service told me I COULD NOT DO - because the transfer is tied to me paying MSRP thru Tivo (which is always more than Retail it seems - I called to see if I could get a Premiere at Best Buy at a lower price but transfer the service and told no... have to get unit thru tivo and then they honor the transfer (this is exactly what they told me!) ...

    So ... which is it? Buy at Best Buy and be ASSURED they will honor the Lifetime Transfer ... or wait for ... Standalone status. (and pay more)?

    Oh, one little question: where would I find out what Tivo has on file as my activation date? I will assume for now it's in my tivo account somewhere.
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,446
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    Apr 17, 2000
    Nevada
    You already used your lifetime transfer when you moved it to the TiVo HD. What they're doing for you is sort of a favor, so they can impose whatever rules they want on you. Honestly I'm surprised they're even offering this at all. You probably should have just taken them up on the Premiere offer when they originally made the deal and sold it if you didn't need it.

    Look at it this way you only paid $199 for lifetime 14 years ago, so you probably got more then your money's worth out of it for the time you had that S1 and whatever time you had the TiVo HD before your GF stole it. If I were you I'd cut my losses and just buy a Roamio. If they're still offering you a Premiere then take it and sell it and use the profit towards a Roamio.
     
  4. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX
    This is typical of TiVo. When they do a lifetime transfer, they want to maximize their profit so they make you pay *full* price for the hardware.
    Best Buy's price is the subsidized cost of the hardware. That's why you can't use a Tivo bought at Best Buy for the lifetime transfer.
    Also, this gives TiVo total control of the lifetime transfer. IIRC they will send you the new Tivo already activated and as soon as it calls into the TiVo servers, the Tivo from which the lifetime was transferred immediately becomes a brick.

    This.
     
  5. scandia101

    scandia101 Just the facts ma'am

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    Oct 20, 2007
    MN, greater...
    The Tivo from which the service was transferred would become a brick before the new Tivo is even shipped.
     
  6. zenshadow

    zenshadow New Member

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    Jun 26, 2008
    I am actually willing to wait it out on them declaring the Roamio a Standalone (and beyond just announcing that - I don't know what else would change - especially at the hardware level - anyone know?) So, if they need some weeks to make that announcement - and I get my Roamio at MSRP (less about $100) and the Lifetime - then I'm cool with that. I just read someone saying they went and bought theirs at a Retail Outlet and then got Tivo to transfer the service ... I too was a bit surprised they allowed me (made me the favor) after I used my one time grandfather on the Original to HD ... guess they just felt sorry for me getting taken by that girl 'friend'. It's on file and I'm sure they are going to honor the deal. Switching to buying a Roamio and then selling off the Premiere they will honor now ... well, that's a complicated thing that could go south on me - I'm thinking not getting a good sale from eBay auction or something here ... rather just work with the bird I have in the bush, so to speak.

    As for Bricking the old unit ... More power to them! Do it! It will be a sweet revenge on the Girl (actually, she probably just pawned it for the crack or whatever she was hooked on, lol)
     
  7. mattack

    mattack Active Member

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    Apr 9, 2001
    sunnyvale
    yeah, you already used your one grandfather transfer.. Don't know why you think you should get another.
     
  8. unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    In the case of the stolen HD, I hope they bricked it as soon as they confirmed that they were talking to the legal owner.
     
  9. zenshadow

    zenshadow New Member

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    Jun 26, 2008
    I don't think I SHOULD get another ... I just called them to see what they might be able to do (I expected to be told "sorry, there's nothing we can do" or at most a bit off a repurchase - They OFFERED without me asking to do this. So, your comment is a bit off. Just saying.
     
  10. mattack

    mattack Active Member

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    Apr 9, 2001
    sunnyvale
    Sorry, I was replying to the *original* poster.. and the thread is titled negatively.
     
  11. zenshadow

    zenshadow New Member

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    Jun 26, 2008
    Oh, I see. Good, then. Thanks.
     
  12. tvmaster2

    tvmaster2 Active Member

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    Sep 9, 2006
    I was always of the understanding that 'Lifetime' stayed with the machine unless there was some reason a CSR would override that rule (promotion - recently purchased - equipment malfunction). I got two Premieres in exchange for my two, Lifetime HD's, and they transferred the subscriptions. Reason: the HD's wouldn't play mp4. Other than that, I would never expect a transfer.
     
  13. scandia101

    scandia101 Just the facts ma'am

    10,519
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    Oct 20, 2007
    MN, greater...
    Oh really?
    The OP has not already used a grandfathered lifetime transfer. The OP is having some difficulties transferring an original grandfathered lifetime sub to his liking. The only mention of already using such a transfer was made by zenshadow whom you claim you were not responding to.
     
  14. HF444

    HF444 New Member

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    Dec 17, 2006
    Silicon...
    Hi,

    I just saw your comment dated 10-08-2013 about how you were able to get 2 Tivo HD's exchanged ( with lifetime as well ) because the HD's would not play mp4"s.

    How did you accomplish this?
    What did you say or who did you talk to etc. etc.

    I have an HD with lifetime and I would love to be able to move" it upward in the Tivo food chain ( to a Premiere or maybe a Roamio ???? ).

    Thank you for any assistance/ info you can provide.

    HF
     
  15. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    Good point. As consumers we sometimes have a hard time properly assessing our value as a "loyal" customer. Customer loyalty, in business, is measured like everything else in business, in terms of profit. A customer who buys a Roamio to replace their Premiere is a loyal customer. I just bought a Roamio to replace my Series 3 - that doesn't make me a loyal customer, worthy of excessive concern for my satisfaction above and beyond that of a first-time buyer. If anything, a first-time buyer might be worth more concern than I am, given I've already established a pattern of series-skipping in my "loyalty" to TiVo.
     
  16. lessd

    lessd Active Member

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    Jan 23, 2005
    CT
    Your correct that "loyal customer" should be relabeled as a customer that provides profit to TiVo, owning a lifetime TiVo for the last 6 years is not a customer that has provided any profit to TiVo in the last 2 of those years, are you loyal to TiVo ? Why, because you could have dumped your Lifetime TiVo and rented a cable co DVR, sometimes TiVo does give a good deal to long time customers, I had a out of warrantee TiVo that went bad (mother board) and the CSR was real nice and replaced the unit for free, even paying for the return shipping because I have been with TiVo over 10 years, that was a one time event that earned TiVo a good feeling from me, but it would probably never happen again and it would up the CSR you happened to get on the phone.
     
  17. HF444

    HF444 New Member

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    Dec 17, 2006
    Silicon...
    Hello tvmaster2,

    are you out there?

    please see message #34.

    Thank you
     
  18. enofile

    enofile New Member

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    Feb 27, 2011
    Okay, I wish to understand. When my wife purchased a Tivo as a gift for me in the year 2000, she was under the assumption it included a lifetime membership. However, I was just told, since I purchased two Tivo DVRs with no membership contract, my lifetime contract is effectively expired and I am basically a brand new customer. That "lifetime" expiration scares me, as it seems I have already experienced my demise.
     
  19. jrtroo

    jrtroo User

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    Feb 4, 2008
    It did not expire- do you still have the box? Has it called home in the last 6 months?
     
  20. bradleys

    bradleys It'll be fine....

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    Oct 31, 2007
    There is no Lifetime expiration. If she actually purchased lifetime service for that original TiVo the service will stay in effect for the lifetime of that box. There is only one exception to this rule as outlined in a post above:

    "We will allow you to transfer your service to a new receiver made by any manufacturer... any early customer who activated the TiVo service prior to today, January 21, 2000. We do, however, want to make clear that this is not a change of policy. This is a one time only exception that Customer Care has been empowered to make for our early customers"
     

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