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TiVo vs Weaknees vs Amazon vs Best Buy?

Discussion in 'TiVo Roamio DVRs' started by markp99, Sep 5, 2013.

  1. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,465
    170
    Apr 17, 2000
    Nevada
    Have you called TiVo to see what's going on? It shouldn't take them that long to ship a replacement. Someone may have screwed up and not put through the order.
     
  2. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    I did speak to a manager, but he said it'd take up to a full week because the TiVo would have to be shipped back to the warehouse on the next regular delivery truck for the other store, and the TiVo sitting at the warehouse until this store's next regular delivery truck. Hindsight, that would have been quicker. :eek:

    Before I hung up with the TiVo guy helping me last Friday, I got an email with the RMA number, another email w/ the prepaid UPS sticker for the old TiVo, and a pending $635 charge on my AMEX. I web chatted w/ TiVo Support Wed and Thur and they both said they see the order processing, and they're sorry for how long it's taking, but no explanation for the delay. I'll give them a call tonight.

    [​IMG]
     
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,465
    170
    Apr 17, 2000
    Nevada
    Are you sure they're not waiting to get the broken one back before shipping out the new one?
     
  4. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    Yeah, the $635.99 "Advance Ship Deposit" that I paid gets around having to ship the broken one in first.

    To speed up shipping, I basically bought a new Roamio Pro, and they'll refund me for the one I ship back. :)

    The guy on Friday said that they would ship out a new Roamio Pro in advance regardless, but if I put the deposit down, it'd ship a day sooner. Go figure. lol
     
  5. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,465
    170
    Apr 17, 2000
    Nevada
    Maybe they're simply out of stock everywhere. Maybe they didn't expect them to be so popular.
     
  6. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    Good on them if that's the case. It'd be nice if they could get the word back to their support folks, though. ;)
     
  7. aristoBrat

    aristoBrat Active Member

    1,062
    0
    Dec 30, 2002
    Va Beach, VA
    Speak of the devil... On my way home, I get this email. :)

    [​IMG]
     
  8. mattack

    mattack Active Member

    20,743
    4
    Apr 9, 2001
    sunnyvale
    Did I say I was "worrying"?

    NO I DIDN'T. I simply said that, IF YOU ARE SPENDING EXACTLY THE SAME AMOUNT, why not send MORE money to the ones who made the product?

    (BTW, one could argue I do exactly the opposite in other ways. I am a HUGE credit card fan, BECAUSE of the 1% or more cash/rewards back. Yes, there is the "hidden" credit card merchant's fee, but at each purchase, I am charged the same [or in the case of gas, credit price - cash back = cash price or less]... so I am doing it to benefit me..)

    Doing this kind of price analysis is always good.
     

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