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TiVo Suggestions in the UK - Update

Discussion in 'TiVo Series 1 - UK' started by TiVoPony, Sep 29, 2008.

  1. Sep 30, 2008 #81 of 546
    TCM2007

    TCM2007 New Member

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    I'm confused - TiVoPony has come on here and told us exactly what happened, so far as we know as soon as it was possible to do so. Are you saying TiVo should have pre-announced that they were going to accidentally break suggestions? :confused:
     
  2. Sep 30, 2008 #82 of 546
    Pete77

    Pete77 New Member

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    Not Far...
    Tracker is still managing to track new episodes of programs in longstanding season passes despite the TMSID for the series allegedly now having a new format.

    So it still seems that Tivo's excuse for Suggestions no longer working does not add up. See below example for Fifth Gear.

     
  3. Sep 30, 2008 #83 of 546
    Pete77

    Pete77 New Member

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    Not Far...
    Or this example for Dispatches. Again new episodes first broadcast since the alleged TMSID problem are still being tracked against the same series ID.

     
  4. Sep 30, 2008 #84 of 546
    TCM2007

    TCM2007 New Member

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    It was with TiVo UK, presumably now with TiVo US..

    But this talk of contracts is nonsense; a) the T&C agreement says explicitly that they can vary the service as and when they like, and b) since you can cancel the contract without penalty at any time, the damage caused by tiVo being "in breach" is zero.

    The exception being recent lifetimers.

    20 months comes in because people took out lifetimes not to have their beloved Series 1s still working while they sat in their retirement , but to save money over having a monthly sub. Once that's been achieved then there is no material damage from a reduction in service level, and therfore no basis for a claim.
     
  5. Sep 30, 2008 #85 of 546
    mdolan

    mdolan New Member

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    Dundee
    I'm saying it is rather symptomatic of Tivos mode of operation in the UK. We waited weeks after problems were posted here (and many people making telephone calls). No information was forthcoming and no official Tivo statement of "ok, we'll look into it" - but that is because Tivo has been happily ignoring the UK. The only other "recent" posting was when the subs model was directly threatened. Amazing how they found manpower to not only investigate the subs problem but actually fix it. Money talks ;)

    Back to suggestions. Eventually Tivo blame Tribune for a change and say "tough". Now, given that Tivo are still selling and charging for the service they have a responsibility for maintenance of the service. Note - we don't pay Tribune for the service. We pay Tivo.

    So obviously no-one in Tivo HQ is monitoring the provided service. Or if they are, then this should have been spotted and actioned long before this stage or an announcement should have been made sooner.

    As it stands, we get a belated announcement blaming everyone but themselves and refusing to fix the issue. I thought Tivo wrote the software for our boxes?

    Cheers,
    Mike
     
  6. Sep 30, 2008 #86 of 546
    Pete77

    Pete77 New Member

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    No their expectation might have been to reduce the level of Monthly Sub to less than £1 per month. In which case their objective has not yet been achieved.
     
  7. Sep 30, 2008 #87 of 546
    TCM2007

    TCM2007 New Member

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    As I said, thumbs are stored against series IDs. The examples you have posted are for series ids which pre-date the changes.

    And even if the number looks the same to you, it might not be to TiVo, eg 12345 can be represented as a 16-bit or a 32-bit integer. Looks the same to you and me, but is utterly different to a computer.
     
  8. Sep 30, 2008 #88 of 546
    TCM2007

    TCM2007 New Member

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    That makes even less sense than the "size of button = importance of feature" argument.
     
  9. Sep 30, 2008 #89 of 546
    Pete77

    Pete77 New Member

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    You seem to be sticking with your view that we mere hick users cannot query Lord God Tivo's position.

    But anyhow I think you are now saying I need to start recording programs from series that are new in the last week or two and see if they are Tracked.
     
  10. Sep 30, 2008 #90 of 546
    Pete77

    Pete77 New Member

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    Are you this dismissive of opposing points of view at work too?
     
  11. Sep 30, 2008 #91 of 546
    TCM2007

    TCM2007 New Member

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    From my experience of such things, the length of time between the issue being first reported and TiVoPony making his announcement is entirely consistent with how long it would take to identify the problem, figure out any possible solutions, weigh up the cost/benefits of them, and ultimately make a decision.
     
  12. Sep 30, 2008 #92 of 546
    TCM2007

    TCM2007 New Member

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    Or just look in MFS at the data for a brand new series and post the TMSIF here - might be easier!
     
  13. Sep 30, 2008 #93 of 546
    TCM2007

    TCM2007 New Member

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    When their arguments are as nonsensical.
     
  14. Sep 30, 2008 #94 of 546
    Pete77

    Pete77 New Member

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    Everyone else in this thread is clearly a committed current Tivo user who wants to see the service continue as it is.

    But you on the other hand have already deserted to another product and are smugly telling us we should not have expected the full Tivo service to last any longer from the security of feeling that you have invested in the more recent and current Windows MCE PVR platform.

    To my mind your continued participation in this thread (especially making the kind of pro Tivo management comments you are making) in those circumstances amounts to little more than bear baiting.

    I thank you for your excellent work in inventing Endpad, Tracker, the rc.sysinit file editor and many other things but I really don't see what your continued defence of the Tivo management's position in this particular thread is really likely to achieve?

    As to not feeling angry I expect there were plenty of people of more placid dispositions who were not angry when the Twin Towers were destroyed or who are not angry that the Labour government left tens of thousands of pensioners with Equitable Life in the lurch while unnecessarily bailing out Northern Rock just because a lot more Labour voters lived in its main branch areas. However those people who don't get angry about injustices are clearly of a different personality type to that of myself and various other members of the Tivocommunity forum.
     
  15. Sep 30, 2008 #95 of 546
    steveroe

    steveroe Must do some work...

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    And thus Godwin's Law came to pass. :)
     
  16. Sep 30, 2008 #96 of 546
    mdolan

    mdolan New Member

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    Dundee
    Just for reference it is worth remembering that it took 3 weeks before TivoPony was even aware there was an issue and even then that was pure chance - to quote TivoPony 2008-09-17: "Just to be fair here, I must admit that I wasn't aware of the broken Season Pass issue or the Lifetime issue until reading this thread just now."

    :)

    Cheers,
    Mike
     
  17. Sep 30, 2008 #97 of 546
    cwaring

    cwaring VM Tivo User

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    Knaresboroug...
    Or, more probably, that it's a "programming" thing and if you don't understand it go do some research. Maybe? :)
     
  18. Sep 30, 2008 #98 of 546
    shozoku

    shozoku New Member

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    Has anyone contacted Tivo/Sky support since TivoPony's update to get any official notification? I'd be interested in there explanation and reaction to the situation and the response to the suggestion that reduced service should equal reduced (monthly)subs.
     
  19. Sep 30, 2008 #99 of 546
    TCM2007

    TCM2007 New Member

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    Yes, it seems that it took his intervention to get the matter expedited.
     
  20. TCM2007

    TCM2007 New Member

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    ...said the pot to the kettle, asking for several hundred threads of off-topic wibbling and arguing for the sake of it to be taken into account,
     

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